- Report: #1041250
Report - Rebuttal - Arbitrate
Complaint Review: Auto Drive 1
Auto Drive 1181 South Main Street (rte 28) West Bridgewater, Massachusetts United States of America
Auto Drive 1 Deceptive Practices, High Interest Rates, Price Gouging, Lies, Rude, Insulting Service West Bridgewater, Massachusetts
*REBUTTAL Owner of company: Similar exerience.
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They offered us 1 car and 1 car only. Did the old "It just came in and won't last long so give us a deposit to hold it" BS. After a little searching we found their price to be THOUSANDS more than any other price for this same make and model anywhere in all of Massachusetts - and that was even looking at models that had more extras like heated seats and dvd players and the price was still way, way off. They wanted $10,500 and the nearest I could find was for $8,300 (again with a lot more options).
So my husband makes a call and leaves a message. No call back - shock. We had sent an email asking for the car fax and details the day before. No reply. Another shock. So we try again and manage to get the guy on the phone. My husband asks why the price is so high - and the sales rep, Mike Salerno, doesn't offer any explanation or excuse - he simply says "I'll send your check back to you and cancel the loan" and hung up. Yup. That's exactly what happened. Nice huh? Wait - it gets better.
So I called and ask for a manager. I get a guy who identified himself as Andrew. He talked over me right from the start, not letting me get out the entire story and trying his best to BS me like I was some kind of idiot. He actually tried to tell me that sites like Autofinder and Carfinder and even Kelly Blue Book "don't tell you that the price they show is after you put a couple thousand down" Um... that would be illegal and he had to think I was a real moron to believe that.
They can't list a car as "list price of $X" and then when you get to the car lot they say "oh - but that is actually the price only after you give us $2,000". Can you believe this? And he started telling me that the car they showed me has leather seats (that was it - the one feature he pointed out) and they had to pay a lot for it at auction.... blah blah blah. I'm sorry - if Kelly Blue Book says the value is X and you paid that much for it at auction for resale then you are the one who's an idiot because you can't expect people to over pay for a car.
He constantly talked over me and no matter how many times I pointed out to him that one of the main reasons for my call was the way his salesman treated us, he refused to even acknowledge it. Then he said "listen lady, I've let you talk for like 3 and a half minutes" Um - actually - no he hadn't - he tried to talk over me the entire time and we'd barely been on the phone that long - I have a digital clock across from me.
And his tone made it very clear that he thought it was some great concession on his part that he'd let a woman talk at all - I don't even have the words to describe his voice when he said "lady". So - I told him I'd be coming here to and anywhere else I could find to let people know about them. Don't waste your time. They will try to sucker you in with an outrageously high interest rate and gouge you on the car price and obviously have the worst customer service skills ever.
Thank goodness we decided to do some research and didn't just buy the car
This report was posted on Ripoff Report on 04/06/2013 01:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Auto-Drive-1/West-Bridgewater-Massachusetts-02379/Auto-Drive-1-Deceptive-Practices-High-Interest-Rates-Price-Gouging-Lies-Rude-Insulti-1041250. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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