• Report: #787712

Complaint Review: Auto Knight Motor Club

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  • Submitted: Tue, October 11, 2011
  • Updated: Thu, August 23, 2012

  • Reported By: taylorjameshoward — Lomita California United States of America
Auto Knight Motor Club
1009 N Palm Canyon Drive Palm Springs, California United States of America

Auto Knight Motor Club Auto Knight Motor Club, Inc. Fraudulently denying my Tire & Wheel claim Palm Springs, California

*REBUTTAL Owner of company: auto knight king of rip-offs

*Author of original report: Brian Wexler in Beverly Hills, CA (or is it Palm Springs, CA?)

*Author of original report: Response to Autoknight Company Response - Eric Zengbe

*General Comment: 2 Sides

*UPDATE Employee: Autoknight- Company response

*UPDATE Employee: Autoknight- Company response

*Author of original report: It wasn't all nails...and why would I put a nail in my new tires?

*Author of original report: I agree...3 tire replacements is a lot, but that's what happened...

*Consumer Comment: $500 for tires???

*Consumer Comment: Sounds Fishy to me

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I believe that Auto Knight is fraudulently denying my Tire & Wheel claim because of the number of times I have had to use it.

I want to be reimbursed for my $500 tire.  That's why I bought this Auto Knight Tire & Wheel Contract when I bought my car, because these tires are $500 each, and if I get a nail in it, it is irreparable. 
As you can imagine, that can add up. 
When I needed 3 new tires in the course of a month, I was happy to have this coverage, but then Auto Knight just fraudulently denied my claim.

I have an Auto Knight Motor club Tire & Wheel Contract #008049, Deal#179295, Cust#100015352, Stock#97082, that I purchased with my 2006 BMW (Vin#WBAVB335X6KR81926, Lic. Plate#ABF6969).  The purpose of purchasing this is to protect me financially because the "run flat" tires are about $500 each.  Further, if you get a nail in them, they cannot be repaired, they have to be replaced, and at $500 each, it adds up. [continued below]....
..... 

Basically I had to use my Auto Knight Tire & Wheel Contract for two tire replacements on 4/5/2011, then about 25 days later, on 4/30/2011, I got another nail in one of the new tires, and had to have it replaced.  For the two tires replaced on 4/5/2011, Carol at Auto Knight, handled the case, and sent me my reimbursement check for $934.18.  When I submitted the next claim for the one tire on 4/30/2011, Carol did not reimburse me.  She claimed that the DOT #'s did not match up from the two different service advisers at Southbay BMW who helped me.  Of course I followed up with Mark Padillo & Kevin Smuckler (respectively), at Southbay BMW who handled the claims, and they agreed that they had made a mistake in noting the DOT #'s on the claim to Auto Knight, but it had been corrected.  I forwarded this onto Auto Knight and they still denied the Claim.  I further contacted Southbay BMW service managers Roy Dyche and Jeremy Gunther for assistance.  They got involved, sent pictures of the tires and the correct DOT numbers, along with pictures, and still, Auto Night denied the claim. 

This is nothing short of fraud.  The reason I bought this insurance is to cover these $500 tires in the event that I have issues like I had.  I needed to replace 5 tires in 1 month, and this company only covered 2 of them!

This report was posted on Ripoff Report on 10/11/2011 09:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Auto-Knight-Motor-Club/Palm-Springs-California-92262/Auto-Knight-Motor-Club-Auto-Knight-Motor-Club-Inc-Fraudulently-denying-my-Tire-Wheel-c-787712. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
4Author 5Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

auto knight king of rip-offs

AUTHOR: OSCAR - (USA)

i feel for this guy in california its incredible how a company can rob so many people across the united states and get away with this i also have had a real bad experience with this company on tire claims i would love to take all those in charge line them up and beat them with a stick better still hope that when they are driving all their tires blow out and they have a meeting with a wall
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#2 Author of original report

Brian Wexler in Beverly Hills, CA (or is it Palm Springs, CA?)

AUTHOR: taylorjameshoward - (United States of America)

Brian Wexler in Beverly Hills, CA (or is it Palm Springs, CA?)

Whenever somebody starts out calling a company a fraud, it can mean that the person feels as thought the company wronged them in some way.  It is textbook, Psych101, that SOMETIMES, when someone is accusing someone of something, then yes, they may in fact be guilty of it themselves, as the accusers projection of the guilt (of fraud in this case) may cause the accuser to seem more honest, as they seemingly, value honesty.  I understand that, and Im sure you do too, being a PHD in Psychology. But that is not the case here.  I chose to use the word fraud, because it is a powerful word, and companies do not take it lightly.  Further, as I said above, there is one of two things going on here. 

1.) Either Auto Knight is falsifying information in order to justify the denial of my claim (i.e. fraud), or 

2.) Southbay BMW gave the wrong information to Auto Knight, twice, and needs to be held responsible for the claim amount.


I reiterate; I am NOT looking for reimbursement twice.  I am looking for these two companies to figure out how, me, the consumer, is left paying for a $500 tire, that I bought an insurance policy on for this specific purpose.  ONE (1) of them, either Auto Knight, or Southbay BMW, needs to be held accountable.  Thats all.  Just one of them.  Once I get my $500 (approximately)I will be a happy consumer (with a bad taste in my mouth so to speak).

Also, Brian Wexler of Beverly Hills, CA (or is it Palm Springs, CA? hmmm, interestingjust google Brian Wexler Beverly Hills, CA and get results for Brian Wexler Palm Springs, CA just 0.6 miles down the road from Auto Knight Motor Club).  (SEE ATTACHED GOOGLE MAP). ~Regarding the guy that posted about the $500 tire price above, yes indeed you can buy these run flat tires on websites like tirerack.com, for much cheaper than the  DEALERSHIP PRICE!  I dont think that its any secret that the dealerships always charges quite a bit more than elsewhere 

Brian Wexler, you point out such trivial / elementary facts.  This makes me think that maybe you were asked to respond to this post by your friends at Auto Knight Motor Club that are just down the road from you (0.6 miles)?  Now you are participating in their fraud?  Are you sure you want to do that?  There is no statute of limitations on insurance fraud Brian Wexler of Beverly Hills, CA (Palm Springs, CA)just so you know.  Being a PHD of Psychology, you should be smarter than that.  At least do some research on the company before you participate in their fraud? 

Here are some links to consumer reviews.  I did your research for you.  These are people just like me who have had a bad experience with Auto Knight Motor Club.

http://www.trustlink.org/Reviews/Auto-Knight-Motor-Club-Inc-206077626

(I also posted on this site, but notice all of the other reviews from other consumers)


 http://www.complaintsboard.com/complaints/tire-amp-wheel-contract-palm-springs-california-c470690.html

(I posted on this one too, but again, notice all of the other reviews from other dissatisfied consumers)

http://dockets.justia.com/docket/circuit-courts/ca9/11-56645/
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#3 Author of original report

Response to Autoknight Company Response - Eric Zengbe

AUTHOR: taylorjameshoward - (United States of America)

Dear Mr. Eric Zengbe at Auto Knight Motor Club;

The unmatched DOT#s were the only issue that you and Carol ever notified me of there being a problem with. Now you say too that the tread on the tires was reported as very low too?  This is new information to me

Please note that BMWs with run flat tires DO NOT HAVE SPARE TIRES.  That is the purpose of a run
flat.  Eric, since you work at Auto Knight, and your policies are sold at a lot of BMW dealerships (to cover the $500 run flat tires), with the BMW cars, YOU KNOW THIS! 

I got the service people at Southbay BMW involved to correct the issue with the DOT#s that you, at Auto Knight said was the problem, and they did thatapparently.  If they did not do that, then you guys should have notified me that they still did not match up, and I would have had them do further research.  Instead you, at Auto Knight, just denied the claim, with no further explanation.

Yes, Eric (and Brian Wexler from Beverly Hills, CA), I did also contact Southbay BMW and blame them for this issue.  There is one of two things going on here; Either Auto Knight is fraudulently denying my claim, or Southbay BMW messed up in filing the claim, and thus, should be held responsible for the amount of the claim.  I AM NOT trying to collect on the tire twice.  I simply want to be reimbursed for the $500 tire.  Thats why I bought the Auto Knight policy from the BMW Dealership with my car.

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#4 General Comment

2 Sides

AUTHOR: Brian Wexler - (United States of America)

Whenever somebody starts out calling a company a fraud, they are usually the fraud themselves. I am glad to see that the company responded and uncovered the fact that this guy is trying to collect from two different people! That is fraud, collecting on the same claim twice from 2 different sources.

Also look at the tire price the previous guy posted.

Brian Wexler

Beverly Hills, CA
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#5 UPDATE Employee

Autoknight- Company response

AUTHOR: Eric Zengbe - (United States of America)

Mr. Howard,
 
On 04/04/2011, South Bay BMW filed a claim on your behalf for a damaged LR and RR tire.  The claim was approved and a check was issued to you on 4/18/11. At the time South Bmw mounted the two new tires on your vehicle, it provided us with the DOT# off those two new tires. 
 
The DOT# is a series of numbers or letters that tell consumers the manufacturing location, tire size and when the tire was manufactured and can be found on every tire sold in the United States. We request DOT# for any replacement tire we authorize. This helps us prevent or minimize the possibility of fraud.  For instance if we replace four tires for a customer and a week later he claims that one of those tires is damaged, we would expect the DOT# on the damaged tire to match that which we were provided with a week earlier. If it does not, it begs a few questions- What happened to the tire which we purchased just a week earlier? Is the customer trying to claim a damaged spare tire (not covered under this policy)? Is the customer trying to claim a tire off a different vehicle (not covered under this policy)?  As such, we would deny the claim because the inconsistency of the information given to us might indicate fraud.
 
On 4/29/2011, South Bay BMW filed a claim for damage to your LR tire again.  The DOT# for the damaged LR tire did not match the one we were told was mounted as the LR tire three weeks earlier.  The dealership claimed that it must have given us the wrong DOT# three weeks earlier. Had the number been off by a digit or two, we might have overlooked it and given the explanation the benefit of the doubt.  In this case, the DOT# was completely inconsistent from beginning to end. Furthermore, when filing this claim BMW South Bay reported that you LR tire had 7/32 of tread remaining. Your particular tire begins with 10/32 of tread. Since an average tire looses about 1/32 of tread each 3000 miles, it is highly unlikely that a new LR tire mounted about 1100 miles earlier would have 7/32 of tread remaining.
 
In correspondences with our representatives you acknowledge the inconsistencies but simply explain them as human error. BMW South Bay also acknowledges the inconsistencies but believes that it must have been due to a mistake on their part. As a warranty company, we cannot simply assume that human error is to blame for every inconsistency. We must rely on the information provided to us and adjust claims according to that information.
 
In a recent email to South Bay BMW, you blame the service advisors who handled your claims and request that the dealership reimburse you. If the dealership indeed made a mistake and provided us with incorrect information, I would suggest that you address these issues with them as you have already begun.
 
Your claim was given the attention it deserves. It was reviewed by two claim adjustors and forwarded to the claims manager for review.  All three did not feel that the facts allowed us the flexibility to simply assume that the inconsistencies in your claims were due to human error.
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#6 UPDATE Employee

Autoknight- Company response

AUTHOR: Eric Zengbe - (United States of America)

Mr. Howard,
 
On 04/04/2011, South Bay BMW filed a claim on your behalf for a damaged LR and RR tire.  The claim was approved and a check was issued to you on 4/18/11. At the time South Bmw mounted the two new tires on your vehicle, it provided us with the DOT# off those two new tires. 
 
The DOT# is a series of numbers or letters that tell consumers the manufacturing location, tire size and when the tire was manufactured and can be found on every tire sold in the United States. We request DOT# for any replacement tire we authorize. This helps us prevent or minimize the possibility of fraud.  For instance if we replace four tires for a customer and a week later he claims that one of those tires is damaged, we would expect the DOT# on the damaged tire to match that which we were provided with a week earlier. If it does not, it begs a few questions- What happened to the tire which we purchased just a week earlier? Is the customer trying to claim a damaged spare tire (not covered under this policy)? Is the customer trying to claim a tire off a different vehicle (not covered under this policy)?  As such, we would deny the claim because the inconsistency of the information given to us might indicate fraud.
 
On 4/29/2011, South Bay BMW filed a claim for damage to your LR tire again.  The DOT# for the damaged LR tire did not match the one we were told was mounted as the LR tire three weeks earlier.  The dealership claimed that it must have given us the wrong DOT# three weeks earlier. Had the number been off by a digit or two, we might have overlooked it and given the explanation the benefit of the doubt.  In this case, the DOT# was completely inconsistent from beginning to end. Furthermore, when filing this claim BMW South Bay reported that you LR tire had 7/32 of tread remaining. Your particular tire begins with 10/32 of tread. Since an average tire looses about 1/32 of tread each 3000 miles, it is highly unlikely that a new LR tire mounted about 1100 miles earlier would have 7/32 of tread remaining.
 
In correspondences with our representatives you acknowledge the inconsistencies but simply explain them as human error. BMW South Bay also acknowledges the inconsistencies but believes that it must have been due to a mistake on their part. As a warranty company, we cannot simply assume that human error is to blame for every inconsistency. We must rely on the information provided to us and adjust claims according to that information.
 
In a recent email to South Bay BMW, you blame the service advisors who handled your claims and request that the dealership reimburse you. If the dealership indeed made a mistake and provided us with incorrect information, I would suggest that you address these issues with them as you have already begun.
 
Your claim was given the attention it deserves. It was reviewed by two claim adjustors and forwarded to the claims manager for review.  All three did not feel that the facts allowed us the flexibility to simply assume that the inconsistencies in your claims were due to human error.
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#7 Author of original report

It wasn't all nails...and why would I put a nail in my new tires?

AUTHOR: taylorjameshoward - (United States of America)

Why would I put a nail in my brand new tires that were replaced just 25 days earlier?  Maybe you should read the rip off report more carefully?  Furthermore, there is no mention of all of the issues being with nails?  Are you sure you read my report?

Let me clarify: Four (4) tires were replaced on 4/5/11, two (2) of which were covered by the Auto Knight policy.  The 4 tires needed to be replaced due to the alignment being off on the car and the inner edge of the tire wearing down.  Then, 25 days later, one of the new tires that was replaced under the Auto Knight policy, got a nail in it and needed to be replaced.  Auto Knight denied that claim for the tire with the nail. 

So again, I ask, why would I put a nail in my new tires?  What benefit would I get from that?  I already had four (4) new tires as of 4/5/11.  Putting a nail in one of my new tires would only have caused hassle for me, and because the claim was denied, it would also have cost me $500.  I'm way too smart to do something so stupid.

REMEMBER, run flat tires are irreparable once they are punctured or damaged.  It's not like you can patch them up and resell them.  The dealership service department keeps them, and disposes of them in whatever way.

Please read the report again, and revise your comment?  Fraud is a strong term, and I do not take it lightly.  Also, it's illegal and there is no statue of limitations, and again, I am way too smart to do something so stupid.

I believe that the denial of my claim by Auto Knight was fraudulent because replacing yet another tire on my policy simply did not fit into their bottom line.  Carol, Eric and Gary at Auto Knight just gave me the run around, sending me from person to person, dragging the claim out up to August, 2011, then denied it with no real explanation other than, "the DOT#'s don't match".  (But remember too, that myself, along with 4 representatives from the Southbay BMW Service Department followed up with photos and DOT#'s and information that Auto Knight needed, but still, Carol, Eric & Gary denied the claim).

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#8 Author of original report

I agree...3 tire replacements is a lot, but that's what happened...

AUTHOR: taylorjameshoward - (United States of America)

Why would I put a nail in my brand new tires that were replaced just 25 days earlier?  Maybe you should read the rip off report more carefully?  Furthermore, there is no mention of all of the issues being with nails?  Are you sure you read my report?

Let me clarify: Four (4) tires were replaced on 4/5/11, two (2) of which were covered by the Auto Knight policy.  The 4 tires needed to be replaced due to the alignment being off on the car and the inner edge of the tire wearing down.  Then, 25 days later, one of the new tires that was replaced under the Auto Knight policy, got a nail in it and needed to be replaced.  Auto Knight denied that claim for the tire with the nail. 
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#9 Consumer Comment

$500 for tires???

AUTHOR: Go4gold - (USA)

If you paid $500 per tire, you got ripoff.  The tires in your pictures go to about $281 to 342 a piece.
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#10 Consumer Comment

Sounds Fishy to me

AUTHOR: Brian Wexler - (United States of America)

Dude,

I read your report. I live nearby and I drive 35,000 miles a year most likely on the same roads you do.

I have had one nail in my tire in the last 10 years. Where are you driving that you get nails in 3 tires in that short period? Sounds to me like Insurance fraud. I get it. I will put nails in my tires, I bought a used Beamer, I can get this dumb company to replace my tires when they need it. Do the math, nobody in CA gets that many nails in that short of a time. I think you might be the fraud, not them.

Brian Wexler
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