On June 8, 2007, the manager at Auto Lab, Travis M, gave me a quote on a set of 4 tires in writing on the receipt that he gave me for the $644.26 worth of work that they had just completed on my car. I called on Friday, June 15, and approximately 4 pm and asked them if they could have the tires and install them for the quoted price the following day, Saturday June 16, 2007. Travis personally assured me he would honor the quote he had given me after some argument with him in which he stated that he DID NOT write that quote. I then told him I was contacting the owner and letting him know how I was treated. Travis then called me, informed me that he had contacted the owner himself and they would do what they had to do to honor that quote he had given me on June 5. I told him on Friday evening that I would be in early on Saturday morning and that I was expecting the service promised. I arrived on Saturday and the owner Robert was there, and they had three pages of information on tires that were comparative in PRICE, not necessarily quality because they had made a mistake and quoted me 300 for $600 worth of tires. At which time Travis, denied first that he had written the quote, then admitted that they had. We came to a mutual decision on a type of tire that I would accept as a substitute as long as it could be done today. They absolutely PROMISED, Robert the owner and Travis, that I would have my car by end of business on Saturday June 16, 2007. By 11 am that same day they called me and informed me that I would not be getting my car fixed until Tuesday of the following week, even after promising they would do whatever they had to, in order to get my work satisfactorily completed. I then went to the shop and informed the manager that I cannot wait for my car for that long as I have no other mode of transportation and that they had made multiple promises they had failed to keep. The owner then entered, threw my keys at me and told me to get out and never come back. The police were then called and upon speaking to them, I asked what my rights are as far as my warrantied work that they are now saying they will not honor. The police officer then told me to take them to civil court to force them to honor their warranty. I have no problem NEVER returning to that place or NEVER seeing those people, but I think that they should still honor the warrantied work that I paid over $600 for. These people are rude and argumentative and have no intention of standing behind their work or promises and I will be pursuing this in civil court, all I'm asking for is the protection of the warranty that should protect myself and my car should their work or parts prove faulty.