- Report: #1025214
Report - Rebuttal - Arbitrate
Complaint Review: Auto Parts Warehouse
Auto Parts Warehouse17150 South Margay Ave. Carson, California 90746 Internet United States of America
Auto Parts Warehouse Autoparts Warehouse Ordered a Kit, they only sent 1/3 of the products ordered, Tracking info says all parts were shipped. Internet
*Consumer Suggestion: Hello!
The kit is supposed to include 4 brake discs (rotors) and 8 brake pads. I got an email alert with a tracking number and thought the kit was on the way. When the box arrived I found only 4 brake pads. I contacted customer service, thinking there must be more boxes on the way... The customer service rep "Kate" informed me that the items were actually out of stock and they would not be able to send me the rest of the items. The rep advised me that the best thing to do at this point would be for them to issue me a refund for the full $243.81. I agreed and asked when I could expect to see the $243.81 in my bank account; to which the rep replied about 3 days. I waited 6 days and did not receive the refund, so I called customer service again today to ask when I could expect to see the refund.
This time I was told that I need to return the 4 brake pads I received and pay a restocking fee before they would refund the $243.81 I paid for the kit. I told the customer service rep that I am not asking for a refund, that I would like to have the parts I ordered and paid for; however, they are unable to execute their end of the transaction and offered to refund the entire purchase amount for my inconvenience. Why should I pay more into this transaction?
"You owe me" I told them, how could you ask me to pay a shipping and a restocking fee?
She said, "We can't issue the refund until the parts you have are returned."
I hung up at that point, as I discovered I was not speaking with someone capable of reasoning or satisfactory customer service.
I received four brake pads that can be purchased for $30, I was charged $244 for them... the epitome of being ripped off.
I have issued a dispute against the charge with my bank.
I advise others to avoid purchasing parts from this website.
This report was posted on Ripoff Report on 03/07/2013 03:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Auto-Parts-Warehouse/internet/Auto-Parts-Warehouse-Autoparts-Warehouse-Ordered-a-Kit-they-only-sent-13-of-the-product-1025214. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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