- Report: #1042623
Report - Rebuttal - Arbitrate
Complaint Review: Auto Proccessing Center
Auto Proccessing Center2530 Red Hill Suite 225 Sana Ana, California United States of America
Auto Proccessing Center Failure to return Primium within allotted cancelation Time frame Sana Ana, California
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Date: April 11 2013
Re: Failure To Honor warrenty Contract
I recieved a call on saturday Nov. 17 2012 from someone who represented the Auto Processing Center, vehicle Insurance company.
This person wanted to sell me a vehicle worranty policy. He went on to explain benifits coverage fee and if I decided to change my mind within 30 days I would get my money back. The big reason I
Decided to puchase this policy is the pumper to bumper it offered on my 2004 F-150 Trk. for $1914
After some thought I changed my mind. On monday Nov 19th appoximatly 24 hrs. Later and well within the 30 day cancelation time frame I was Given.
Apon talking to customer service at the auto processing center they said no way I could cancel over the phone. I had to wait for there booklet and follow the terms for canceling. Five days later I recieved there booklet with there rules. One, I had to find a mechanic get him to sign an affidvid certifing the milage.Two Notorize all documents. Three Return all documents including booklet by certfied and registerd mail.
In talk with the customer service dept. I find out that the wait time to processe, get this 4weeks to 8 weeks. Over that period of time I called the refunds dept. 8 time to speak to Austin, and leave a message to call me back. Over half the time the answer phone was full an error had accurd. Over the eight weeks no one ever called me. Customer service was my only hope I talk to Bruce, Jill,Joan, Hohn and several others I can't remember. They said that they would flag my report. Bull X***.
It is now4 month of continued phone calls with empty promises.This is the worst ripoff company I have ever done business with.
Buyer Beware, Rod Port Orchard, Wash
This report was posted on Ripoff Report on 04/11/2013 07:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Auto-Proccessing-Center/Sana-Ana-California-92705/Auto-Proccessing-Center-Failure-to-return-Primium-within-allotted-cancelation-Time-frame-1042623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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