• Report: #1045937

Complaint Review: Auto Protection Alliance

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  • Submitted: Wed, April 24, 2013
  • Updated: Wed, April 24, 2013

  • Reported By: Roy — Laramie Wyoming
Auto Protection Alliance
12661 Hoover St Garden Grove, California United States of America

Auto Protection Alliance Omnisure cancelled policy mysteriously came to life 1 1/2 years later. Garden Grove, California

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I originally went against my personal policy of never getting extended warranties and let the salesman pressure me into the great sounding warranty/maintenance plan.  

After receiving the packet in the mail and trying to read and understand what was covered and the process of getting reimbursed for repairs, I decided to take advantage of the advertised 30 day money back guarantee.  Problem was, by the time I finally found out the lengthy process to cancel, the 30 days was up for the money back guarantee.

This was only the first part of the ripoff.  I got the policy cancelled.  Unfortunately, I was not smart enough to also cancel the credit card.  One and 1/2 years later the card was again being charged by Omnisure.  Which when I called them, they make it sound like they are a totally different company and in no way associated with Auto Protection Alliance.  I immediately called Auto Protection Alliance to let them know that I had not signed up for the maintenance contract.  

The answer I received was that they had a recorded message of my verbal agreement confirming I wanted the coverage.  I told them that someone must have been playing a prank because I had not authorized the charges.  The representative informed me they would investigate and call me back.  I know for sure it was a start up of the old contract because they were going to call my old phone number.  

Now when I call them, I can't even talk to a real person...it goes straight to "leave a message". Tomorrow I am going to call from a number their caller ID won't work from! right after I file a complaint with the FTC and call my credit card fraud department to see if they will do something.

This report was posted on Ripoff Report on 04/24/2013 03:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Auto-Protection-Alliance/Garden-Grove-California-92841/Auto-Protection-Alliance-Omnisure-cancelled-policy-mysteriously-came-to-life-1-12-years-l-1045937. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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