- Report: #1003021
Report - Rebuttal - Arbitrate
Complaint Review: Auto Protection Alliance
Auto Protection Alliance2530 Red Hill Suite 225 Santa Ana, California United States of America
Auto Protection Alliance American Auto Shield Auto Warranty Santa Ana, California
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I called American Auto shield who is suppose to take care of claims for them and spoke to a Mandy who told me she was in charge of Cancellations but could not find my information in the computer system and call back in a week. I explained to her how I was treated on the phone by Nick Price. I called Mandy back on athe 24th January and when I spoke to her she said they did not have anything to do with cancelling the contracts and should call Auto Protection Alliance to canel it. I asked why she said to call her back and she said she had not. I then called Auto Protection Alliance back and spoke to a Leslie who became arguementive I then asked to speak to a supervisor and put in touch with Paul who said he was in charge of customer service he said I should follow the instructions in the booklet I received to canel the contact which is to put it in writing and supply notorized statement on mileage and mail to him at the Office in Santa Ana CA. I asked him why it shouldn't go the Arvada, Co he told me that they would just send it on to him. I am concerned that by not following the guide lines in the cancellation clause it would be come void. I then sent two letters registared to them one to CA. and one to CO.
Had I not used a credit card to purchase this I would be out the money. They put you in a never ending loop trying to cancel the contract. I told Mandy that I was turning in a complaint with the BBB and would notify the Attorney General's office on consumer fraud. I am also contacting the Honda dealer I bought the car from to find out how people like this get home telephone numbers to sell things like this.
This report was posted on Ripoff Report on 01/24/2013 10:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Auto-Protection-Alliance/Santa-Ana-California-92075/Auto-Protection-Alliance-American-Auto-Shield-Auto-Warranty-Santa-Ana-California-1003021. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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