Complaint: 01/24/2012: My dad's car was towed at 10:10 pm for "illegally parked". However, we don't really get any formal explanation whether A & R decided it or it was somebody else. We need all of the information to make sure that we can get all information in order to dispute it. It should be noticed that we (and among other people) had been parking that spots for years until one of our cars has been towed away. The reason why I am involved is because I paid for the car to be released on my credit card. The claim number is 1781 and please give us the full information on whose decision to tow our vehicle. Business response: This letter is in regards to the complaint listed above. The customer's request is for our company to provide the full Information of the person that authorized the removal of their vehicle from this private property. Unfortunately because the vehicle was removed from a residential property, our service to the property is to keep that information confidential. The vehicle code states that in the event a vehicle is removed from a residential property the information of the written authorization may in fact be redacted, which is exactly what was done and so shows on the copy of the customer. We in fact do have permission and a signed addendum from the property owner to remove any illegally parked vehicles from the property which include blocking the entrance /exit to the property. As well as permission and a signed addendum from the property owner, each tenant on that residential property was provided with a letter from the owner, advising them of parking rules. There will be no settlement offered to this customer, as they were well aware of the situation. Thank you for your time and attention in this matter. If you have any further questions on concerns I can be reached at the address and phone number listed above.Consumer rebuttal: There is a lot of discrepancies in fact and information. First of all, you refused to mention who call and report on us. You refused to provide us phone number. You refused to even cite anything on what you did anything illegal. If anything, this is nothing more than veilly disguised attempt at making dirty profits at our expenses or possibly helping the landlord to get us to sign the lease under duress. We had been cited in the past for parking, but we have fought it off and prevailed. Even the overnight painting has been done discreetly and without notifying actual tenants. This is our last chance to give us a settlement.