• Report: #1118373

Complaint Review: Auto Spa Express

  • Submitted: Sat, January 25, 2014
  • Updated: Mon, January 27, 2014

  • Reported By: anonymous — Midvale Utah
Auto Spa Express
about 7610 Union Park Avenue midvale, Utah USA

Auto Spa Express, Auto Spa scam, misconduct, mistreat employees, not pay employees, midvale Utah

*Author of original report: UPDATE/CORRECTION***

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Auto spa express in midvale is not a legitamate business they offer customers "special deals" that they pressure customers to sign up for and make it almost impossible to cancel when it charges them every month for the same deal they are no longer interested in.

Cars do get damaged in there wash all the times i have seen an xterra go through and the roof almost got ripped off (and yes roof's have been severly damaged in the past) because the roof brush came down and got caught i've seen mirrors get torn off mini vans from there side brushes antennas get ripped off and bent and rear lights fall off of SUV's. when this happens they rarely offer compensation to the customer.

there wash options are way overpriced they charge you 7$ for a wash down that will not get all the salt off the bottom and doesn't wash the back of your vehicle well where you could do it yourself for 5$ at another wash. [continued below]....

..... they claim there $14 wash has the best wax in Utah when there is another car wash in utah that offers the same wax and is much too bubbly to do a ton of good anyways. they spray acid on your car to clean it that is bad for the paint and finish.

and to mention the way they treat there employees they offer commisions to their employees to pressure people into buying more expensive car washes, to compensate them for theyre bad hourly wage, which they only take away for any reason they can find, they constantly yell at their employees for how bad of a job they do, and only hire them for 4 hour shifts even if they live far away. the worst part is they're attitude they don't see they're employees as coworkers they see them as a nuissance and treat them that way i've seen the owner that is usually on site ask his employee (((Redacted unnecessary language))) call him a "f****** p****" and to give you an idea of there morals and what they care about he says things like "i go to the gym to get p****" and has shown 17 year old girls a picture of him with his shirt off when he was about 19 to show them how "jacked" he was. 


This report was posted on Ripoff Report on 01/25/2014 09:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Auto-Spa-Express/midvale-Utah/Auto-Spa-Express-Auto-Spa-scam-misconduct-mistreat-employees-not-pay-employees-mid-1118373. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

UPDATE/CORRECTION***

AUTHOR: anonymous - ()

UPDATE/CORRECTION***

auto spa is a great business. they're special deals are some of the best in town for only $24 you can show off your car everyday at work and have unlimited washes, you can cancel it easily by just asking them and that's all.

yes every now and then a car part does get removed in the wash (happens at most washes or would happen anyways) when it is loose due to how good of a job the scrubber's do compared to other washes but can easily be put back on or they will make sure you leave happy. they're 7$ wash does a great job for the money sometimes they will even scrub the back or spots they are not 100% sure of will come off their carnuba wax is the best in utah the other wash that has is it in utah is more bubbly and will not cover it completely it's the same wax they use on boats to protect it so it's pretty hard. the acid they use to clean the car is extremely minimal compared to other washes they turn it so low because the scrubbers do such a good job other washes will lather your car in it and then spray it off. also instead of just paying there attentands minimum wage they went above and beyond to create a reward/ deduction system for them to earn even more money when they do good or bad. they also offer free air fresheners, glass cleaner, leather polish, and rags to dry off your car free of charge, unlike any other wash.

due to the 4 hour shifts they are able to help many younger people out who have busy schedule's instead of letting a couple people hog the hours. isntead of saying they pressure people a better would would be offer people a better wash e.g: someone has a ton of salt on the car and they want a 7$ wash the attendant will offer kindly let them know the $10 wash will get all the corrosive salt off the bottom. and as for the things the owner has said they were taken out of context disregard them

i had no intend of publishing a false statement that is damaging to a person's reputation

i was angry and wanted people to know the truth about this company expressing my right of free speech and after reevaluating what i wrote i can see that i was blinded by anger over something small and due to the inability to take it down would like to compensate and say they actually do do an incredible job many many people are impressed with there service. they are great people that offer a great service. and i do plan on washing my own personal vehicle there.

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