• Report: #610062

Complaint Review: Auto Xtreme Repair

  • Submitted: Thu, June 03, 2010
  • Updated: Tue, August 28, 2012

  • Reported By: Flight2Gold — Gulf Breeze Florida United States of America
Auto Xtreme Repair
4316 Gulf Breeze Parkway Gulf Breeze, Florida United States of America

Auto Xtreme Repair SCAM Xtreme SCAM Gulf Breeze, Florida

*Consumer Comment: GREAT SHOP -- HONEST PEOPLE

*Consumer Comment: THAT IS IMPOSSIBLE

*REBUTTAL Owner of company: VARY WELL KNOWING SHOPE

*General Comment: ????

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In Dec 2009 I took my vehicle to this shop for repair. After completion I was charged $150 and told that I needed a $250 induction cleaning. I declined and after some research found that this could be done for approximately $10. My vehicle continued to run poorly for months but I had lost trust in Auto Xtreme so I did not return. Finally another auto repair shop found the problem - Auto Extreme had fraudently attached a small piece of heater hose in place of the agreed upon pcv hose assembly. The heater hose had failed and caused a large vacuum leak destroying my fuel pump in the process. The fuel pump repair then cost $650. Auto Xtreme is a xtreme SCAM.

This report was posted on Ripoff Report on 06/03/2010 07:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Auto-Xtreme-Repair/Gulf-Breeze-Florida-32563/Auto-Xtreme-Repair-SCAM-Xtreme-SCAM-Gulf-Breeze-Florida-610062. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

GREAT SHOP -- HONEST PEOPLE

AUTHOR: Byrl - (United States of America)

There is ALWAYS two sides to every story!!

As far as our experience with Auto Xtreme it was awesome!

We have a 37' Class A motorhome that broke down in Destin, FL at 2:30am.  A mechanic took a look at it, and said it was our transmission, and wanted us to tow it to his shop.  However, we have a friend of ours who knew Glen, the owner of Auto Xtreme, and he suggested that we call them instead.  So, we had the RV towed to Gulf Breeze, FL, and parked it in front of our friends house.  It was a Sunday so we couldn't do anything with it then, but 1st thing Monday morning, we were going to have it towed to a transmission shop.  Instead, our friend called Glenn, and Glenn said to hold off, and that he would bring one of his mechanics out to our RV to take a look at it.

Within an hour we were back on the road again.  Glenn and his mechanic found the problem.  We even asked what we owed him, and he said not to worry about it ... we paid him something anyway, but that shows the integrity, and quality that Auto Xtreme gives.

Oh, and Auto Xtreme also has a tow company, and they could have insisted that we spend another $600 to tow it to their shop, but instead they came to us. 

So before you believe the first person you hear, you need to get the other 1/2 of the story FIRST! 

Thank You, Glenn, and all the crew at Auto Xtreme!
From Byrl and Kathy Peck -- another satisfied customer!
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#2 Consumer Comment

THAT IS IMPOSSIBLE

AUTHOR: SAM - (United States of America)

This guy is crazy...First your idea that an intake induction cleaning can be done for ten bucks is CRAZY!!!  An intake induction cleaning is more than just pouring a can of conditioner in the tank.  As far as a vacuum leak causing a fuel pump, which is an electrical component located INSIDE the fuel tank, is COMPLETELY IMPOSSIBLE.  The 2 systems are TOTALLY unrelated. 
Now that I got that out of the way, I took my Truck into Auto Xtreme, after it had been to 6 other local repair facilities, including 3 dealers, for a prob that I have been having for almost a month & have spent $1200 on trying to get fixed.  They located the problem within an hour & had it fixed for under $100.  I MUST SAY THAT I AM COMPLETELY BLOWN AWAY BY THEIR HONESTY & SERVICE!!!   KUDOS TO AUTO XTREME.
**AS FAR AS THIS OTHER GUY GOES...SOUNDS TO ME LIKE HE GOT TAKEN ADVANTAGE OF BY THE SHOP THAT SOLD HIM A FUEL PUMP.
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#3 REBUTTAL Owner of company

VARY WELL KNOWING SHOPE

AUTHOR: GLEN - (United States of America)

IN DEC 2009 MR JOHNSON BROUGHT HIS FORD IN TO ARE SHOPE IT WAS RUNNING BAD WE DID A DIAG ON THIS VECH AND FOUND A VACUM LEAK WITH THE PCV HOSE COMMEN ON FORDS @ THE BACK SIDE OF INTAKE MR. JOHNSON WAS ON HIS WAY TO THE AIR PORT  HIS BROTHER IS ALSO MY BEST FRIEND FOR THE LAST 20 YEARS AND STILL IS. WHEN I CALLED MR. JOHNSON AND TOLD HIM WHAT WE FOUND A VACUM LEAK AND THAT HE NEEDED A INDUCTION CLEAN  HIS TOTAL BILL WOULD BE $ 250.00 NOT JUST THE INDUCTION CLEAN IT SELF. HE TOLD ME HE DONT BELEAVE IN THAT STUFF IT IS JUST AWAY FOR AUTO SHOPS TO MAKE MONEY.AND WHAT HE FOUND IS CAN OF STUFF TOO PUT IN HIS FUEL TANK THAT IS NOT A INDUCTION CLEAN THERE IS A HOLE LOT MORE TO IT THEN THAT. AND THAT HIS WIFE NEEDED THE TRUCK BACK THAT AFTERNOON IT WAS HER TURN TO TRANSPORT THERE KIDS FROM SCHOOL. ANY PERSON WITH A BRAIN KNOWS A VACUM LEAK WILL NOT AND CAN NOT DESTROY A FUEL PUMP I TOLD MR. JOHNSON TO CALL THE LOCAL FORD DEALER AND ASK THEM. HE WOULD NOT HIS FUEL PUMP WENT OUT BECOUSE THE TRUCK HAS AROUND 90,000 MILES ON IT AND HE DONT BELEAVE IN MAINTANCE. HE HAS HAD A LOT OF THINGS GO BAD WITH THIS TRUCK FROM DAY ONE. I ASK ANYONE TO CALL ME AND GET A LIST OF CUSTOMERS WE HAVE DONE WORK FOR AND YOU WILL SEE WE DONT RIPP ARE CUSTOMERS OFF WE ALSO HAVE A+ RATING WITH BBB AND LOCAL CHAMBER OF COMMARCE. THANK YOU FOR YOUR TIME GLEN GARROW 850-932-2886 CUSTOMER LIST ARE ON HAND TALK TO THEM.ALL 2563 CUSTOMERS

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#4 General Comment

????

AUTHOR: Bill d - (U.S.A.)

ummm---i do not see how a pcv valve leak will destroy a fuel pump!!---i do give you credit for the 250$ induction cleaning--ths is very high--most shops charge like 130$ for it---the ones for 10$ are what you buy at the store and just put in your gas tank--when you go to a shop--they put the s**t in your gas tank, clean the throttle(if possible), and run the juice through the intake manifold through the brake booster vacuum hose(this takes 20 minutes)---usually pcv hoses are just regular heater hoses and subject to break
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