Ex Auto Zone Employee Rip offs Alsip Illinois

I filed a report on this illegal activity today, AutoZone #2710 in Phoenix Arizona. This is very bad business, these tactics must be stopped.


12/10/2011 went to AutoZone #2710 in Phoenix, Arizona to purchase 4
spark plugs. Clerk asked me if I needed anything else, my
response..."Nope, just the four plugs". I get home and remove the four
plugs from the bag and there is a tiny packet of lube...insert your
funny pun here;)  Next, I then pulled out my receipt and sure enough,
these jokers at AutoZone charged me $1.39 for product I had NO INTENTION
nor did I opt to purchase. This employee just added it to my bill to
increase the sale without my permission or knowledge. It felt like a
small amount and hardly worth driving back to the shop for but when I
thought about this...it felt like that is EXACTLY what these jokers are
most likely counting on...



Upon changing out my spark plugs, I returned to the store and requested
the manager. Assistant Manager was on duty and I explained what had
occurred and Asst Manager asked me, who helped me, I mentioned the
employee who's cashier number was on the receipt in his hands(how would i
know the guys name?)...manager then asked me, "was it our new guy or
the Mexican guy who doesn't speak English well?" My reply, "I have no
idea if the guy was new and there wasn't anything odd about the guy or
his pronunciation of English...?" The manager mentioned the lube was
complimentary, I stopped him and again pointed to the receipt and stated
there was NOTHING complimentary about the item as there was a $1.39
charge on the receipt that was quite contradictory to this explanation.
Asst Manager then adjusted his response and said, 'this item compliments
the items you purchased'.



The product was unnecessary and I just wanted my money they absconded
off with back. They refunded my money but it was really lame to have to
go through this...seriously, ALWAYS check your receipt and bag prior to
leaving AutoZone.



I resented being charged by AutoZone for the additional item without
being asked, it absolutely was an intentional act, it is illegal
practice and needs to be immediately stopped. How many of these illegal
$1.39 charges is AutoZone pulling off per hour, day, month year?



This type of cheating of their customers must stop, I couldn't be more of a dissatisfied customer.





In typing this up AutoZone Ripoff Report up, I remember purchasing brake
pads from them a couple of years ago and this same type of thing
happening but I didn't return the item.



(from reading additional posts, I see this is unfortunately common
practice for this company) In two addition Ripoff Report posts,
employees have shared they are told to do this very thing...smells like a
class action...count me in!

They have always asked me, and I have bought it every time. Most people do as few people have it on hand in bigger containers. It's recommended to be used and thus people use it.

If employees are just throwing it in they are ripping off the customers not Autozone. It's an upsell and a rather easy one because you should be using it when changing brakes. It should be upsold properly. That is what you manager was telling you.

of Illegal activity.

My story is very complex and I am looking to share it with others. It involves tax evasion and Fraud, and how I was treated when I reported it. I have all the proof needed. They are criminals and should be treated as such. I think this would make an excellent story for the media, such as 60 minutes, etc.

If you, also have been treated unfairly, or are someone who is interested in helping me pursue this further, please e-mail me.

My question is why when illigeal activity is reported to local government, why isn't if followed up with..or dealt with????