- Report: #313587
Report - Rebuttal - Arbitrate
Complaint Review: Auto Zone
Auto Zone505 W. State Road 72 Rolla, Missouri U.S.A.
Auto Zone Does Not Want To Honor Engine Warrantee Rolla Missouri
*UPDATE Employee: Labor claims
*Author of original report: UPDATE ON AUTOZONE'S $2250 JUNK ENGINE
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I chose Auto Zone over local rebuilders because I drive to Denver and Seattle a lot. The sales associate told me that Auto Zone backs up their warrantee in all 50 states, plus they will pay up to $400 in labor expenses. I was going to have the shop that was doing the installation pay for it and charge me for the cost, but he said that I should buy it myself, that way it would be in my name and if anything happened on one of my trips I would be able to have the truck fixed by them. If I had the shop buy it I would have to have the truck towed to the shop then Auto Zone would pay for the labor. Did I want to pay towing from Idaho to Missouri? No, so I bought the engine myself.
After the first motor was returned I was told that since I had it in my name Auto Zone would not reimburse me for any labor, that I would have to pay that out of pocket myself since it was not in a shops name, even though I had a bill from the service station. That cost me $300.00. The second engine cost me $500.00 to pull and replace, and this next one will cost me the same.
When the second engine was returned, and the third engine picked up, Brian, the former sales manager of the Rolla (Missouri) Autozone had never done an engine return with labor refund and hopelessly screwed up the paperwork (he showed it as being the same engine remanufactorer just a different engine ID, when it was really from another remanufactorer) then "lost" all of the paperwork I turned in. Now the new manager, Priscilla, says she can't find the
transaction on the store's computers. I gave them a copy of the repair shop's billing that showed the date they put the motor in, and she still can't find it.
I gave her the engine I.D. stamp numbers, but she is out of the store for two weeks on medical leave, and no one in that store wants to help.
I have been given the run around so much that I went out and bought a wrecked donor truck with a fuel injected 2.4 liter engine and will swap everything out myself. This is not a $200.00 piece of junk engine, it was almost $2800 with tax and core charges. I have contacted the remanufactorer with the engine identification stamp that I wrote down from the dog ear on the block and he verified that it was indeed shipped to the Rolla Auto Zone. I feel as if I have no choice- I am going to have to sue them not only for the cost of the engine, but tax and ALL of the labor charges that I have incurred.
My viewpoint? If Auto Zone will not take care of the large cost items, why would anyone think they would care about the smaller stuff? I have stopped doing any business with Auto Zone. They apparently like to sell junk, and do not like to service the junk they sell. Oh yeah, since I originally purchased this engine I have also purchased a 140 hp rebuilt Chevrolet Corvair engine, a 350 high performance crate engine, and a rearend for a Ford pickup....and nothing was purchased from Auto Zone.....
This report was posted on Ripoff Report on 03/01/2008 08:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Auto-Zone/Rolla-Missouri-65401/Auto-Zone-Does-Not-Want-To-Honor-Engine-Warrantee-Rolla-Missouri-313587. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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