- Report: #199431
Report - Rebuttal - Arbitrate
Complaint Review: Auto Zone
Auto Zone35 E. Broadway Tempe, Arizona U.S.A.
Auto Zone Sold me the incorrect battery Tempe Arizona
*UPDATE Employee: Ultimately Your fault
*Consumer Comment: Same problem
*UPDATE Employee: AUTOzone
* : man up
*Consumer Suggestion: Typical college boy...no common sense!
*Consumer Comment: You should not be working on your own bike
*UPDATE Employee: Must have lost in court?
*Consumer Suggestion: red us postive BLACK IS NEGTIVE
*Consumer Suggestion: If you can't tell positive from negative
*UPDATE Employee: Future Reference
*UPDATE EX-employee responds: You failed the "common sense test!"
*UPDATE Employee: You are responsible for installing the wrong battery.
*Consumer Comment: Response to Andrew and Auto Zone Sold me the incorrect battery Tempe Arizona Auto Zone
*Consumer Comment: it's hard to find fault
*Consumer Suggestion: Mr. Andrew.
*UPDATE Employee: I work for this Company and a Auto Zne close to us always sales the wrong parts
*Consumer Comment: Hindsight
*Consumer Comment: Are the people at Autozone mechanics?
*Consumer Suggestion: Keep this in mind..
*Consumer Comment: Response
*Consumer Comment: Typical Lawyer
*Consumer Comment: My apologies to DARREL!!...Was responding to ANDREW!
*Consumer Comment: I do not work for AutoZone
*Consumer Suggestion: Darrel........You are missing the point..
*Consumer Comment: Arizona sues Wal-Mart, Auto Zone for pricing violations
*Consumer Comment: AutoZones partially at fault
*Author of original report: From your response
*Consumer Comment: AutoZone is not responsible
*Author of original report: *UPDATE ..
*Consumer Comment: AutoZone is not responsible
*Consumer Suggestion: Andrew...A suggestion for the future..
*Author of original report: Response to advice
*Consumer Suggestion: Advice for Andrew re; Auto Zone AND your lawsuit..
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I added the electrolyte to the battery and replaced my old battery. When I went to start my bike nothing happened. It turns out that I was sold the wrong battery for my bike and that the terminals were reversed. The second I connected the wires it shorted out my entire electrical system. The battery I was sold looked exactly like the one in my bike. It was exactly alike (Except that the terminals were reversed of course).
Additionally, the battery I was sold could only be installed one way. After I saw that the terminals were reversed I tried to turn the battery around so that I could hook the cables to the right posts. It wasn't possible. The cables wouldn't reach.
The next day, I took the bike to a local shop and the bill came to just over $1500.00. I called AutoZone and the manager Darrin, advised me to come in and fill out a claim. This was a complete waste of time because the district manager called me nearly two weeks later and informed me that I picked out the battery and that I was responsable for the error.
In two weeks this was the best excuse that the district manager could come up with. Anyone who has ever purchased a battery at AutoZone knows that you go there and tell them what type of vehicle you have and that they get you the battery that their computer says is correct.
During my discussions with an AutoZone employee I was told that more than likily, I was sold a battery for a 1980's era Nighthawk because the computer didn't even list a 2002 Honda 750 Nighthawk.
On 6/30/2006 I filed a small claims lawsuit against AutoZone for the damage that resulted due to their negligence in selling me the incorrect battery. AutoZone has a duty of care and selling unsuspecting consumers the incorrect parts fails to meet that duty of care miserable. I will keep everyone updated on how the case goes.
This report was posted on Ripoff Report on 07/04/2006 03:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Auto-Zone/Tempe-Arizona-85282/Auto-Zone-Sold-me-the-incorrect-battery-Tempe-Arizona-199431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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