AutoLoss.com I'm disappointed, frustrated, and angry. WANT IT DONE RIGHT, DO IT YOURSELF! SAVE YOUR MONEY! Portland, Oregon

I appreciate your response.  I do hope that your company's business practices do change and for the positive (your old companies practices honestly where not in the interest of those paying for your services).  I suspect the attention I received for my DV claim was a simple 20 minute internet search, some basic data entry into a boiler plate template, and (fingers crossed) a DV "appraisal" is created and sent off to someone that hopefully will not complain.  If you're going to charge someone for a service you should be willing to put in the effort to provide a reputable service that allows the recipient to take that appraisal to any other insurance or DV appraisal company with confidence.  But when you provide an appraisal that is inaccurate (vehicle accessories, etc) it stands to prove you did not do what I paid you to do.  I noticed that at least 32 people found my story to be helpful.  How many more do you think did not click on the link?  How many people do you think I told about the service you provided?  *grin*

I personally think your company should not be in the business of providing DV appraisals unless your willing to put your money where your mouth is.  Provide your customers with something that states that you essentially agree to completely refund their money if you don't do X, Y, and Z.  If you don't make calls to insurance companies, customer inquires, etc. you loose the money you charge for your services.  That's what I'd like to see... Don't just post fluffy apologies and half-hearted responses to a complaints.  You took my money but did not provide me with a usable product.  I relied on you and your company to provide me with experience and expertise in a DV report that would give me some credibility in my DV claim.  At best your DV report to me is equivalent to someone learning CPR or becoming a minister through an online website.  It's not credible and most people in the industry know it. 

I'm still out money I paid for a service not provided as advertised.  I suspect others too may stumble across your site and choose to utilize your DV services only to find your web presence and well rehearsed sales pitch (oh, and don't forget the up front and insistent request for payment!) is really all their paying for. 

To all that will hear me - do your research first and save your money.  If AutoLoss wants your business and is willing to make changes, have them give you a guarantee as to what they are providing you, what you can expect, what you are paying for, etc. or you'll get your money back.  But to save you the trouble, frustration, wasted time, etc... find another company to do your DV appraisal.  Hope this helps... again!

Dear Tim
In reading through the information you shared about your experience with us it sounds as
if we fell short in the communication department.  Our apologies if we
didnt go over expectations and the process we follow in a Diminished Value Claim
situation.  We do comprehensive research and an in-depth analysis with
each and every client we visit with.  Our sincerest apologies if that
wasnt evident to you.  Our Goal is to give the information you need to
get the Best Top Dollar Diminshed Value Settlement possible for you.  Every client has
a unique situation and differing needs.   Some Clients need us to
help them through the entire process others simply need the appraisal
information and they take care of the rest.   Since receiving your
letter we have worked hard to make sure we are thorough and helpful at every
stage.  We appreciate your input and wish you the best!

Out of the hundreds of DV Claims that AutoLoss.com seems to report that they handle every week, I'm sure there are going to be consumers who end up feeling less than positive.   The varying nature of a consumer skills in writing or verbal communications as well as the range of differences among all walks of life when it comes to personal evaluation of the condition of their vehicle, can definitely lead to expectations that do not match reality.

I'm not writing this rebuttal to challenge said consumer from almost 3 years ago (Feb 2010).   This rebuttal is meant to try to provide reasonable evidence to those who need DV guidance and support, to try to erase any doubts about the professionalism and effective appraisal service that Autoloss.com provides in exchange for their fee.  

The reality is - AutoLoss.com cannot possibly make every single consumer out there a happy customer. BUT.... in all cases of complaints filed on Ripoffreport.com, I discovered that AutoLoss.com had reimbursed the fee that was paid by any of these "ripoff claims".   I'm not sure if you would agree with me, but that does not equate to a RIPOFF when the company reimburses the fee due to customer complaint.   Monica also told me prior to my own successful Diminished Value Claim, that she would reimburse my fee if I didn't get a minimum DV Claim payout in the amount of my AutoLoss.com fee.   I felt very good about that. 

Excessive expectations can lead to disappointing results.   In my case, I was bashed by a third party insured in a hit and run.  There were eyewitnesses who knew who hit my car.   The man was in an age group of early 70's and the cops apparently were sympathic with the man due to development of dimentia problems, and NEVER ISSUED A TICKET, NO CITATION, NO NOTHING.   I wonder if I'd be treated the same if I bashed someones new vehicle in a hit and run.  Doubtful.  Our 2012 Cadillac SRX had less than 2400 miles on it, is garage kept, with a cover on it.  We're anal.  We wanted justice.  But I did act out by blaming anyone for the incident.  Stuff happens.  

We needed to approach the problem and try everything we could to not become the victims in every way shape or form.   What I'm saying here.... alot of folks might just be mad due to the accident that left their vehicle in damaged condition with a potential for Carfax.com report.  The Diminished Value is a consequence of damage, and most people don't even know about it until they go to trade in their vehicle years later.  The trade in value is far less due to the Diminished Value, and the wallet takes a hit.  

AutoLoss.com is effective in providing an outstanding Diminished Value report.   My own cover letter (using the Sample that Monica supplied) was paired with her report and we were successful in negotiating a handsome DV Claim from the third party's insurance company - State Farm.   We were very happy customers.  

I'd like to invite anyone who needs confidence in Monica Fisher and AutoLoss.com to read my personal blog about the experience.   http://marymangold.com/diminished-value-help-from-autoloss-com/

I feel that RipoffReport.com should be willing to remove a complaint whenever the consumer is reimbursed for the fee they paid - 100%.   its not a ripoff at all.   A ripoff occurs when someone takes your money in exchange for a service that is bungled, and takes your money and runs.   I have a problem with RipoffReport.com not expiring this complaint and others, or adding a piece of info showing that AutoLoss.com reimbursed the entire fee.  Besides, this complaint is almost 3 years old.   Think about it RipoffReport.com   This is a complaint about RipoffReport.com who is allowing a falsehood to remain online for services where the consumer received all funds through a credit on their credit card.   You really need to improve the nature of the type of complaints that are allowed to wallow on the search engines when "ripoff" does not in any way apply.
 
I have been extremely pleased with AutoLoss.com.   They helped me in a way that I would have NEVER EVER been able to achieve due to my lack of knowledge.  Thank you Monica!  You are a champion in our eyes!   AutoLoss.com are providing an excellent service for consumers who are the victims of damage on a new car and Diminished Value.  

Sincerely
Mary