My vehicle was struck by a drunk driver one evening doing some major damage. I couldn't believe my truck I worked so hard to pay off and keep in great condition was now wrecked. The other drivers insurance company was taking all the necessary steps to avoid making me whole again. My vehicle should have been totaled but I'm no expert and talking to other body shops it was clear a DV claim was something I should be pursuing. This was my one opportunity to present my DV claim to the insurance company and recoup some of the lost value. Enter AutoLoss.com. The site seemed reputable, they were located in the same state and I, and my conversation with Monica left me thinking I was in good hands. I was wrong, very wrong! Everything from promises of contacting the insurance company and auto body shop to assisting me with what to say when dealing with the insurance company was all a misrepresentation. NONE OF THAT HAPPENED! I hadn't heard anything from Monica since they charged my credit card so I followed up with this email: Haven't heard anything so I wanted to check in on the progress of my DV claim. Any progress?" Her response" I would call them to see what the offer is.. Thanks, Monica".
Attached to her response was my DV report. It had been almost a month since I talked to her. Following her email back to me, I replied with the following email: Before I contact the insurance company I'm interested in steps you've taken on your side. When I emailed you on Feb 11th I had not heard or received anything from you regarding my DV claim. I noticed the attachment you sent had a date of Jan 22nd. So what's happened on your side. I understand you were going to contact the insurance company as part of your process along with the company doing the repairs on my vehicle. What should I be aware of from those conversations? My dealings with insurance and collision repair shop have been difficult so guidance on what I should and should not say might save me some future headaches. What will I expect insurance to say? Since I'm still dealing with vehicle repair issues so should expect them to continue to reduce any DV payment they might offer based on further work being done to my vehicle?? What might be helpful is an idea of what I should be doing step-by-step. The report helps but understanding the process and what to expect is helpful too. Perhaps I missed your first email that might have contained additional information not contained in your report? If so, could you please forward that information to me again?" The information in the report was helpful but contained references to dealers who had not been in business for some time. My take: This DV report was created years ago and has since been used as a template, old and outdated references. I called AutoLoss to express my dissatisfaction with the report and services provided up to this point. Here's my final email to Monica : I'm a little concerned now after reading some of these reviews online. I'm usually persistent in researching companies online and perhaps this won't be an issue. (I sent her links to several sites with complaints about her company.) Some complaints have valid points. One suggested a template used for each report. Is this true? (Romania Auto Group does not come up in a web search. My wife bought a car from them when I lived in Eugene and I thought they went out of business sometime ago) So if I'm to use any of this information, wouldn't current statements from dealers currently in business be more credible? Why is your report not something I can use in court without your permission? What information in that report would come into question if you list all your experience and training? Having you walk into a courtroom is one thing, paying for a report useless without your permission in court is another. As in my first email I'm more interested in knowing what you have done up to the point of finalizing the report. For $300 I would hope you have taken some opportunities to investigate my DV case on your own. (How do you know the condition of my interior? Do you know my vehicle does not have a rear window defogger? My service records are posted on CarFax.com. Was any of that information to make my DV claim more credible researched? Headliner and dash in excellent condition? I assume a visual inspection was done with this level of detail. If not, should I assume you have additional photos from other sources? Perhaps the collision repair shop?" Her response: See the amended report with the changes.. Our corporate attorney has the disclaimer on every report.. When we spoke initially you stated your vehicle was in good condition. As well as we have completed 100-200 clams a month for over 10 years so we are going to have some unhappy clients. I am sure you saw the tons of happy clients testimonials as well. If you need to use the report in court that should not be a problem .. Also, if you have any further questions feel free to call us at 877-655-1661. We want you to be happy.. Thanks, Monica Fisher,http://www.autoloss.com/ Also, can we fax in the report." Monica offered to have someone come out and appraise the vehicle, which amounted to someone coming out and taking a dozen pictures so. The gentleman was very clear with me he was there simply to take photos, nothing more. Hmmm. Monica, you want people to be happy?, do what you say you'll do before you take people's credit card information. I was not asking for anything more than what was promised. I wanted a reputable report, a little foot work to validate my DV claim, and some assistance in helping get the most from my DV claim. Do yourself a favor do the work yourself. I assure you the help you need is online and available. Seeing what got for my $300, my 10 yr old and I could have spent an afternoon talking to dealers and researching information at the library. I would have been a much better use of my time and money doing that. I'm actually embarrassed to send the DV report I received from AutoLoss.com to the insurance company. SAVE YOUR MONEY!