• Report: #430858

Complaint Review: AutoVantage

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  • Submitted: Wed, March 04, 2009
  • Updated: Sun, July 31, 2011

  • Reported By:Owego New York
AutoVantage
100 Conneticut Ave. Norwalk, Connecticut U.S.A.

AutoVantage BEWARE OF THIS SCAM..... Norwalk Connecticut

*Consumer Comment: Nobody READS anymore!!!

*UPDATE Employee: what actually happened..

*Author of original report: AutoVantage

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I write on behalf of my 79 year old mother who was a victim of this scam. In the fall of 2008 she made several purchases from fragrancenet.com. In December of 2008 she got a letter from fragrancenet.com with a $5 check enclosed. She honestly thought she was being "rewarded" for being a good customer, so she signed and deposited the check. On March 3, 2009 she received her Discover Card bill and noticed a charge of $149.00, charged by AutoVantage. Discover Card was no help at all, telling me that I had to work it out with the company.

I made several attempts to call the company at the listed number, but all their operators or representatives seem to be busy ALL the TIME. So, I e-mailed AutoVantage AND Triegiant Corporation. As of today, I haven't received a reply from either of them, so I e-mailed their "administrator at Davis & Gilbert, LLP in New York Cit. I haven't heard from them either.

Today, I filed complaints with the Connecticut Better Business Bureau and the Federal Trade Commission. Tomorrow I will file a complaint with the Attorney General. It saddens me to think that a company or corporation would take advantage of people like this, let alone the elderly who are on fixed incomes. Meanwhile, I'm still trying to recover my mom's money.

I don't understand how fragrancenet.com could give her credit card number LEGALLY to another company. I've learned there is A LOT of information about the AutoVantage SCAM. Just google the name and you'll more than likely grow angry with all the pending lawsuits and scams associated with AutoVangate AND Triegiant Corporation. My mother is a "saver" so she still has the envelope from fragrancenet.com that contained the check. The return address is clearly fragrancenet.com.

I will no longer purchase her perfume for her from them and I would advised anyone else to buy their perfume elsewhere. Yes, I tried to contact fragrancenet.com. I haven't heard from them either. If anyone out there has any helpful suggestions, I'm open for them I just want to get my mom's money back.

Diane
Owego, New York
U.S.A.

This report was posted on Ripoff Report on 03/04/2009 05:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/AutoVantage/Norwalk-Connecticut/AutoVantage-BEWARE-OF-THIS-SCAM-Norwalk-Connecticut-430858. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Nobody READS anymore!!!

AUTHOR: Adrienne Marie - ()

I've seen these types of checks MANY times. Literally, it tells you what you're doing by signing DIRECTLY under the endorsement area. They don't use sneaky tactics. The fact that endorsement enrolls you into whatever program is made very clear. They really gave you a break. It probably wasn't worth to listening to the bi#ching and moaning. You do realize that the BBB has zero power. It's a joke. They do nothing. The FTC is just as insignificant. The best thing you could do for your mother is encourage to read everything she signs. Top to bottom, front to back. If you didn't have a talk with her about that, it's likely to happen again. No such thing as free money. Do you know how many other ads came with her order? Probably quite a few. She ignored those I bet. I use fragrance.com very often. Do more research before you go around badmouthing a legit company. I'm so sick of businesses are always blamed when it's the consumer's error. Finger pointers, always some else's fault. 

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#2 UPDATE Employee

what actually happened..

AUTHOR: this-is-so-stupid - (United States of America)

 she probably didnt read the check before signing it. ive received offer checks myself, they clearly state on the front and back of the check that by signing it, they are giving the company consent to bill the automatic membership fee to their account. obviously thats how they got the account number as well. 

what kind of person gets a check and doesnt read it first? theres an entire contract on the check ABOVE the endorsement line. sounds to me like its her own fault, if she didnt bother to read what she was signing.

representatives are constantly getting back to back calls and when we get customers like this.. thats why we have so many people on hold. because we have to explain things over and over. as a representative i know that WE do everything in our power to help our customers, its hard to do when our customer doesnt stop yelling at us the whole time. so that could also explain why it was so hard for you to get ahold of somebody.
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#3 Author of original report

AutoVantage

AUTHOR: Diane - (U.S.A.)

This is an update to my previous report: I never gave up on trying to get mom's money back. I faxed a letter to the CEO of Trilegiant which explained the above situation. I also mentioned that complaints had been filed with the Connecticut BBB, The Federal Trade Commission and the Attorney General. Within 10 minutes of sending my fax, I heard from someone at Trilegiant (AutoVantage) who assured me that they would correct the situation. Obviously, their "assurance" wasn't enough for me, I wanted written confirmation. A couple of days later, I received the written confirmation, in the form of a copy of a letter to the Connecticut Better Business Bureau who was investigating my complaint. This situation was taken care of a lot quicker than I anticipated, but it still grates me the way this all occured...as for Discover Card and them NOT being helpful in this situation,...I've VERY disappointed in them.
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