- Report: #1169054
Report - Rebuttal - Arbitrate
Complaint Review: AutoVantage
AutoVantage continued to take monthly payments after cancellation - never got refund unknown Nationwide
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Signed up for AutoVantage through a mailing for roadside services, etc. Cancelled before the given "trial" time; however, I was charged via auto withdaw $19.99 per month for well over a year, more like 18 months. Did not notice b/c unforseen circumstances in life and a couple moves. Noticed on statement b/c I was overdrawn a few times. Called AutoVantage to cancel. Finally went to my bank and they were able to give me a phone number. After seveal phone calls, i was able to cancel and then I received a refund for ONE MONTH only but was told that I will receive a refund for about six months, which was supposed to go back into my bank account. That, however, neve happened. I called many times to ask where my refund was and I was told that it has been done. I checked and rechecked my bank statements but I neve received that remaining refund in the amount of around $121.00. The company does not have any kind of e-amil so I tried to fax the information but I was unable to do so. I have no address for the people since it has been two years ago when I signed up and cancelled.
This report was posted on Ripoff Report on 08/11/2014 01:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/AutoVantage/nationwide/AutoVantage-continued-to-take-monthly-payments-after-cancellation-never-got-refund-unkn-1169054. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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