• Report: #765914

Complaint Review: AutoZone Duralast Brakes

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  • Submitted: Tue, August 16, 2011
  • Updated: Wed, August 24, 2011

  • Reported By: texasroads — Houston Texas USA
AutoZone Duralast Brakes
Internet United States of America

AutoZone Duralast Brakes AutoZone's Duralast: Brake failure causes auto accident with serious injuries Internet

*Consumer Comment: What did they say?

*Consumer Suggestion: LOL

*Consumer Comment: Question

*Author of original report: AutoZone Brakes

*Consumer Suggestion: Nothing wrong with the pads

*Consumer Comment: Duralast pads

*Author of original report: AutoZone Duralast Brakes Brake Failure

*Consumer Comment: I blame the installer

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I was involved in a auto accident in December 13, 2010. I had replaced my Duralast Brakes twice because these brakes never worked properly during braking at stop lights.  At the accident the brakes would not bit hard enough to activate the anti-lock system. They completely failed and i rear ended the car in front of me. I have suffered a broken back and i am schedule for surgery soon. I have researched and have found many complaints on discussion boards describing AutoZone Duralast brake problems. If anyone has experience the same AutoZone Brake Problems please tell us you story.

This report was posted on Ripoff Report on 08/16/2011 01:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/AutoZone-Duralast-Brakes/internet/AutoZone-Duralast-Brakes-AutoZones-Duralast-Brake-failure-causes-auto-accident-with-se-765914. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

What did they say?

AUTHOR: Stephen Fred - (USA)

Did you call the customer service for the parts? Take them to an independant person to have them inspected and see if they are in fact faulty?
That would be my advice to you. If the equipment was in face faulty than you may have a lawsuit on your hands, if not then it mayu have been install error.
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#2 Consumer Suggestion

LOL

AUTHOR: Josh - (U.S.A.)

LOL, do you seriously think I work for Autozone?  I don't even shop there when I can help it.  I've done enough work on car braking systems to be sure that whatever went wrong with your brakes is not due to the pads.  Considering how idiotic your first post is (antilock brakes? huh?), and the fact that you contradict it in the second post, I would say that you are full of sh*t and/or just stupid.
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#3 Consumer Comment

Question

AUTHOR: Robert - (U.S.A.)

If these brakes pads never worked right and you had to replace them twice, why did you keep getting the same ones?  I am sure that Autozone sells other brands and after the 2nd time would have let you do an exchange.

It seems as if you are totally discounting any other possible cause other than than the pads, and I agree with the others.  That how could a brake PAD fail in such a way to be totally ineffective in stopping a car.   The only way I can see this happening is if the pad doesn't make contact, which would indicate that they are not installed correctly, or another component is bad.
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#4 Author of original report

AutoZone Brakes

AUTHOR: texasroads - (USA)

It's obvious from some of the replies that some of you probably work for AutoZone and can not see beyond the realms of your parts counter or tool boxes. I expected a civil rebuttal or to collectively address the issue but not some scarpyard responce . Although, I like to thanks thoses responces with concerns and intellect. Many Thanks
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#5 Consumer Suggestion

Nothing wrong with the pads

AUTHOR: Josh - (U.S.A.)

Sounds like you have no idea what you are doing, and shouldn't be anywhere near a car's braking system.  There is no way for a pad to be so defective that it would completely prevent the brakes from working.  Even when the pad material is completely ground down, the brakes will still stop the car.  Your car had some other problem with the brakes, and you should have had it towed to a mechanic as soon as you noticed the brakes not working correctly.  Instead, it sounds like you drove around with non-functional brakes until you finally crashed the car.  Stop trying to blame others for your own incompetence.
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#6 Consumer Comment

Duralast pads

AUTHOR: Kevin - (USA)

Duralast pads are ISO 9001........I wish you could provide more info on the accident and what vehicle is in question......Brake pads just by themselves will not cause what happened to you.  Rear's out of adjustment, leaking wheel cylinder, air in he system.......that seems to me to be a more likely cause........Tell me more of what happened, please.......pedal issue etc.......Im curious as h**l......afterall, I am a wrench.....
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#7 Author of original report

AutoZone Duralast Brakes Brake Failure

AUTHOR: texasroads - (USA)

I have worked in automotive machine shops since i was 17 years old for 25 years and know about turning rotors and the correct RMS ( surface finish).  The rear brake were replaced with the new hardware.  I am very familiar with simplicity of brake replacement. In addition, i have build / machined industrial diesel and gasoline engines for over 30years. These brakes are cheap and are not  D3EA certify. Or does the NHTSA regulate aftermarket brakes. There is more to brakes that just proper installation there is inferior materials and design.
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#8 Consumer Comment

I blame the installer

AUTHOR: Kevin - (USA)

First off, I am not for or against Duralast pads so my judgemet is purely based on what you have stated. Most people who do thier own brakes do not know anything about braking systems period.  Most people who cannot afford to take thier car to a shop wanna "wing it" themselves in an attempt to save some money. Now, if you have the correct tools and know how to do such an job and fully understand a braking system then and only then do i say go for it. Now you bought brake pads correct?.......now did you machine the rotors?.....if not there is a longer break in time due to an un smooth surface on the rotors and a smooth finish on the brake pads..........Once they both make thier own grooves together, the pedal will come back up.......I'm willing to bet that whatever vehicle you own, you replaced the front brake pads ONLY, didnt pay any attention to the rear brakes and they are probably drum brakes......If you dont adjust the rear drum brakes, that sounds exactly like what you are experiencing.....The brake pads arent faulty, its something you did or didnt do....
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