Although Jon my service guy was very nice and polite, he didn't seem able to have the power or ability to actually help me with the service my car required. I had explained to them about the loud grinding noise I was hearing from the back tires even before they started to wear down and it may possibly be the bearings or a defective alignment when I bought the vehicle. They said they would do an inspection to find out what was causing the problem. I waited for 2 hours before I was finally told there was nothing they could find. They said they checked the bearings and they appeared tight and ok.
I asked about the problem being that there was an alignment issue and was told they did not look at that and they felt it was the tires being worn down due to my not having the rotated the first year. I have brought my vehicle in for an inspection in September and which was many months after hearing that noise in the back and no one ever said the tires were wearing down and I should have the rotated or need a possible alignment?????!!! I asked them to switch out the tires and put on new ones and take the car for a road test just to rule out bad bearings being the issue. They made me wait another 1/2 hour to do this, we took the car for a road test and of course there was no noise as the tech explained that I needed new tires.
Well I knew I needed new tires but I was there to find out why the tires were wearing down so fast. Both Jon and the Tech explained to me that the Goodyear Tires they use on their cars are soft and wear down quickly (the same that are on my car) and they have to change them on their own cards every 12,000 - 24,000 miles even though the tires claim to last 40,000 miles. Seems to me they should be putting on more quality tires on their new vehicles. FYI, they also said they use these tires for quiet and comfort sake (translation: so they can sell more cars). After waiting 3 hours, I was not offered free new tires to replace the defective ones (not even under warranty!), or any other solution to this problem or that matter.
You would think they would own up to the fact the tires were defective, it should have been caught by the tech during my State Inspection with them a few months before since the noise coming from the back of the car was apparent then (which they say it was pre-mature tire wear that was causing the noise in the first place) and replace them. The reason I bought a new car vs. a used car was for the warranties. I bought a Honda because I believed in the old great reputation that these cars were the best built on the market! I also bought from AutoFair Honda because I thought they had superior service. I am now sorely disappointed in both the manufacturer and the dealership.