- Report: #994515
Report - Rebuttal - Arbitrate
Complaint Review: Autofair Honda
Autofair Honda200 Keller St. Manchester, New Hampshire United States of America
Autofair Honda Sold me a new car with bad tires, bad service Manchester, New Hampshire
*Consumer Comment: Tires that are not rotated on the manufacturer's schedule....
*Consumer Comment: Tires
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I asked about the problem being that there was an alignment issue and was told they did not look at that and they felt it was the tires being worn down due to my not having the rotated the first year. I have brought my vehicle in for an inspection in September and which was many months after hearing that noise in the back and no one ever said the tires were wearing down and I should have the rotated or need a possible alignment?????!!! I asked them to switch out the tires and put on new ones and take the car for a road test just to rule out bad bearings being the issue. They made me wait another 1/2 hour to do this, we took the car for a road test and of course there was no noise as the tech explained that I needed new tires.
Well I knew I needed new tires but I was there to find out why the tires were wearing down so fast. Both Jon and the Tech explained to me that the Goodyear Tires they use on their cars are soft and wear down quickly (the same that are on my car) and they have to change them on their own cards every 12,000 - 24,000 miles even though the tires claim to last 40,000 miles. Seems to me they should be putting on more quality tires on their new vehicles. FYI, they also said they use these tires for quiet and comfort sake (translation: so they can sell more cars). After waiting 3 hours, I was not offered free new tires to replace the defective ones (not even under warranty!), or any other solution to this problem or that matter.
You would think they would own up to the fact the tires were defective, it should have been caught by the tech during my State Inspection with them a few months before since the noise coming from the back of the car was apparent then (which they say it was pre-mature tire wear that was causing the noise in the first place) and replace them. The reason I bought a new car vs. a used car was for the warranties. I bought a Honda because I believed in the old great reputation that these cars were the best built on the market! I also bought from AutoFair Honda because I thought they had superior service. I am now sorely disappointed in both the manufacturer and the dealership.
This report was posted on Ripoff Report on 01/10/2013 10:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Autofair-Honda/Manchester-New-Hampshire-03275/Autofair-Honda-Sold-me-a-new-car-with-bad-tires-bad-service-Manchester-New-Hampshire-994515. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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