Automobile Consumer Service Corporation ACSC of Florida Certified Auto Warranty, Inc What isn't covered? Almost everything! Olathe, Kansas

I wonder what color of panties those ex employees of gold key wear? What a bunch of little sorry low life nothings. Gold Key denied my claim two months ago with some lying made up crap that is not in the contract. I cancelled and now I am getting the same run around bull crap lies about my refund. They owe me all of my money back because they defaulted on the contract. They also owe me ten percent on top of that. I never signed a contract,either. All I can say is,I am unemployeed,I am fed up,I want MY MONEY BACK YESTERDAY, or reap what you deserve.

ACSC (gold Key) must have a big club to hang over all the ex employees that they all retracted there statements.

The statements made from ex-employee ACSC are COMPLETELY RETRACTED.  The statements were made in gross error and without complete information.  ACSC DOES perform respectufully and admirably and with high professional and ethical standards.  The information posted by ACSC ex-employee was INCORRECT and full knowledge of the details and cirmcustances by ACSC ex-employee were not fully known. AGAIN, all statements made towards ACSC and ACSC employees are GENUINELY RETRACTED. 

A formal apology has also been sent to ACSC representatives.

Respectfully. Ex-ACSC Employee

I am an ex-employee of ACSC, very well versed and experienced in automotive mechanics and Extended Warranty Provider Operations, Policies & Procedures...who was fired for approving a customer's claim that was rightfully warranted.  This report is exactly correct! I can tell you exactly what kind of Warranty Contract the author of this report had.  It is what ACSC considers to be their "new car" contract.  This contract is identified with letters and numbers.  The "N" in the contract # GKPN indicates a Gold Key Protection - "New Car" contract and also carries the higher sales price!  If this contract was actually administered with integrity and professional business ethics, it would indeed be a very good "aftermarket" warranty.  HOWEVER, ACSC looks for any and every reason to deny claims.  There is a clause under the section "What Is Not Covered" that states "hoses and rubber parts".  This contract and its context was NOT written to imply anything and everything made of rubber. In the context it was written, AND applying simple rules of grammar, it simply implies rubber hoses, vacuum lines, grommets, etc. (If you knew ANYTHING about automotive mechanics at all, you would "know" this.  This further shows the ignorance and severe lack of automotive mechanics knowledge by the ACSC staff)... BUT, ACSC takes this clause and tries to apply it to absolutely EVERYTHING that is made of rubber! They have completely taken a very simple exclusion...ignored the rules of grammar... and have made it a "catch-all" for any rubber part, in particular Seals & Gaskets that frequently fail and are needed on many automotive applications.  Therefore, they have taken their most Premium and Expensive Contract and have severely limited it and its coverage by excluding parts that were intended to be paid all along!  Here's a question for all the ACSC customers who have paid the high premiums for the "New Car" contract: Would it make you upset to know that ACSC sells a lesser contract, with much less coverage, for substantially less premiums AND guess what?  Those contracts COVER SEALS & GASKETS (RUBBER PARTS!!!) Yeh, thats something ACSC wont tell you! nor should they be conducting business like this to begin with! its WRONG and UNETHICAL! When it comes to paying out claims with honesty and integrity...ACSC fails miserably! And when it comes to trying to cancel your contract... you will get the BIGGEST RUNAROUND of your life!  I fully support and confirm the original statement of the writer of this report: "...I believe their practices were highly unethical and borderline robbery".  YES, indeed I agree!  I will back and confirm, firsthand, the unethical practices of this company and I will support any attorney and/or customer who has been wrongfully denied.