• Report: #496889

Complaint Review: Automobile Consumer Service Corporation

  • Submitted: Fri, September 18, 2009
  • Updated: Thu, June 30, 2011

  • Reported By: TheMermaid — Palatka Florida USA
Automobile Consumer Service Corporation
13849 Mur-Len Suite F Olathe, Kansas United States of America

Automobile Consumer Service Corporation ACSC of Florida Certified Auto Warranty, Inc What isn't covered? Almost everything! Olathe, Kansas

*Consumer Comment: another robbed victim of a.c.s.c.

*Consumer Comment: I smell a rat

*UPDATE EX-employee responds: COMPLETE RETRACTION

*UPDATE EX-employee responds: This customer is absolutely correct!

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

As the dealer warranty on the new truck reached its expiration, I was inundated by mail offers for extended warranties.  One flier/advertisement stood out; that from DP:Dealer Processing.  It sported the Better Business Bureau member seal.  I called and spoke with a pleasant person.  It turned out he was only a sales rep fronting for ASCS.  He made promises that were not to be honored in the contract.

When the actual contract arrived I scanned it.  It wasn't long and basically listed not what was covered but what wasn't covered.  I tucked the policy into the glove compartment for the time when it might be needed.  The time came.  The truck was taken to my mechanic.  He pulled out the warranty booklet and gave it to the service writer/manager to call in the service needed.  Service was declined!

It was then I learned, buried in a list of not covered items was the statement that seals, gaskets, bushings, and engine parts with seals, gaskets, bushings are not covered!  Water pumps, power steering pumps, anything with a gasket or seal is not covered.  My power steering pump was leaking. My mechanic said it appeared an internal bearing had gone, damaged the gasket and was leaking.  ASCS said it wasn't covered because it had a gasket and therefore was my responsibility to repair and maintain.

Upon closer scrutiny of the "policy" with my mechanic, it was determined that the policy didn't cover anything to speak of---at least not $3000 worth!  I requested cancellation of the policy.  No claims were ever paid.  I received barely a third of the purchase price!  When I called to ask how they determined the cancellation return, I was told "figures were punched into a machine and the machine dictated how much to send the customer." 

As far as I am concerned this company should be boycotted and the sales company definitely removed from the BBB!  I believe their practices were highly unethical and borderline robbery. 


This report was posted on Ripoff Report on 09/18/2009 09:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/Automobile-Consumer-Service-Corporation/Olathe-Kansas-66062/Automobile-Consumer-Service-Corporation-ACSC-of-Florida-Certified-Auto-Warranty-Inc-What-496889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Automobile Consumer Service Corporation

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

another robbed victim of a.c.s.c.

AUTHOR: DAVID - (United States of America)

I wonder what color of panties those ex employees of gold key wear? What a bunch of little sorry low life nothings. Gold Key denied my claim two months ago with some lying made up crap that is not in the contract. I cancelled and now I am getting the same run around bull crap lies about my refund. They owe me all of my money back because they defaulted on the contract. They also owe me ten percent on top of that. I never signed a contract,either. All I can say is,I am unemployeed,I am fed up,I want MY MONEY BACK YESTERDAY, or reap what you deserve.
Respond to this report!
What's this?

#2 Consumer Comment

I smell a rat

AUTHOR: mike - (United States of America)

ACSC (gold Key) must have a big club to hang over all the ex employees that they all retracted there statements.
Respond to this report!
What's this?

#3 UPDATE EX-employee responds

COMPLETE RETRACTION

AUTHOR: - (USA)

The statements made from ex-employee ACSC are COMPLETELY RETRACTED.  The statements were made in gross error and without complete information.  ACSC DOES perform respectufully and admirably and with high professional and ethical standards.  The information posted by ACSC ex-employee was INCORRECT and full knowledge of the details and cirmcustances by ACSC ex-employee were not fully known. AGAIN, all statements made towards ACSC and ACSC employees are GENUINELY RETRACTED. 

A formal apology has also been sent to ACSC representatives.

Respectfully. Ex-ACSC Employee

Respond to this report!
What's this?

#4 UPDATE EX-employee responds

This customer is absolutely correct!

AUTHOR: Former Claims Manager - (United States of America)

I am an ex-employee of ACSC, very well versed and experienced in automotive mechanics and Extended Warranty Provider Operations, Policies & Procedures...who was fired for approving a customer's claim that was rightfully warranted.  This report is exactly correct! I can tell you exactly what kind of Warranty Contract the author of this report had.  It is what ACSC considers to be their "new car" contract.  This contract is identified with letters and numbers.  The "N" in the contract # GKPN indicates a Gold Key Protection - "New Car" contract and also carries the higher sales price!  If this contract was actually administered with integrity and professional business ethics, it would indeed be a very good "aftermarket" warranty.  HOWEVER, ACSC looks for any and every reason to deny claims.  There is a clause under the section "What Is Not Covered" that states "hoses and rubber parts".  This contract and its context was NOT written to imply anything and everything made of rubber. In the context it was written, AND applying simple rules of grammar, it simply implies rubber hoses, vacuum lines, grommets, etc. (If you knew ANYTHING about automotive mechanics at all, you would "know" this.  This further shows the ignorance and severe lack of automotive mechanics knowledge by the ACSC staff)... BUT, ACSC takes this clause and tries to apply it to absolutely EVERYTHING that is made of rubber! They have completely taken a very simple exclusion...ignored the rules of grammar... and have made it a "catch-all" for any rubber part, in particular Seals & Gaskets that frequently fail and are needed on many automotive applications.  Therefore, they have taken their most Premium and Expensive Contract and have severely limited it and its coverage by excluding parts that were intended to be paid all along!  Here's a question for all the ACSC customers who have paid the high premiums for the "New Car" contract: Would it make you upset to know that ACSC sells a lesser contract, with much less coverage, for substantially less premiums AND guess what?  Those contracts COVER SEALS & GASKETS (RUBBER PARTS!!!) Yeh, thats something ACSC wont tell you! nor should they be conducting business like this to begin with! its WRONG and UNETHICAL! When it comes to paying out claims with honesty and integrity...ACSC fails miserably! And when it comes to trying to cancel your contract... you will get the BIGGEST RUNAROUND of your life!  I fully support and confirm the original statement of the writer of this report: "...I believe their practices were highly unethical and borderline robbery".  YES, indeed I agree!  I will back and confirm, firsthand, the unethical practices of this company and I will support any attorney and/or customer who has been wrongfully denied.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X