Ripoff Report REVIEW / Automotive Training Institute Commitment to Customer Satisfaction
Automotive Training Institute joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business.
When a company or individual joins the Rip-off Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Rip-off Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case)., for example when a legally binding contract has been entered into.. Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Rip-off Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Ripoff Report
utomotive Training Institute approached Rip-Off Report with the intent of wanting to resolve any customer issues and reports posted on Rip-off Report.
As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, .. whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Automotive Training Institute did just that.
Automotive Training Institute has gone through great lengths to make sure they try and resolve any and all customer issues. Automotive Training Institute has joined the Corporate Advocacy Program because they want consumers to know they intend on always resolving any and all customer issues. They never want their customers to feel like they werent taken care of. Automotive Training Institute stated Our focus is driving profits and dreams home! If our customers do not feel that they are getting the value of the program, they lose focus on working on their business. This is counterproductive to our goal.
AUTOMOTIVE TRAINING INSTITUTE CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
Automotive Training Institute provides management training and consulting to shop owners across the country through our one day Boot Camps and our award winning Re-Engineering Program. We work with owners to get them focused on working on their business, teach them how to handle external factors such as the economy and the health care bill, incorporate industry trends, and be able to faithfully connect with their customers with current marketing strategies.
WHY AUTOMOTIVE TRAINING INSTITUTE IS BETTER THAN THEIR COMPETITORS
Automotive Training Institute stays on the leading edge of industry knowledge and trends. We are AMI certified on all of our classes. All of our instructors and coaches each have 20 or more years of hands on experience in the industry. Our company is the largest of its kind in the industry. We also partner with all of the leading companies in the aftermarket to maximize client value.
Automotive Training Institute / Statements from the owner.
My name is Chubby Frederick and I am of owner of Automotive Training Institute. I would like to thank you for taking the time to review Automotive Training Institute. Since 1980, we've been helping independent shop owners improve their businesses and their lives, with proven, measurable and field-tested strategies and practices. Through the hard work of our wonderful and very talented associates, ATI has grown into the leading coaching and consulting automotive management company, with more than 1,000 active clients who represent the best shops in the US and Canada.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .
As stated above, Automotive Training Institute is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business.
After speaking with the management at Automotive Training Institute and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Automotive Training Institute a positive Rating. Automotive Training Institute made efforts to ensure that all customers were satisfied and Chubby Frederick assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority.
Chubby Frederick, the owner of Automotive Training Institute, stated We carefully consider all customer complaints as constructive criticism and use them as tools to improve our customer service upon. Our customers are the face of our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with Automotive Training Institute remain strong, consistent and positive.
STATED IMPROVEMENTS FROM AUTOMOTIVE TRAINING INSTITUTE.
Theyre new policy is to always contact all customers to gather valuable feedback so that they can continue to adapt and deliver the best customer service possible. Automotive Training Institute is willing to go beyond the call of good customer service and do what it takes to make things right with their customers. We will always work with customers to improve our service and provide better training and coaching. We continuously look for indicators that a customer does not feel that there is value in their investment, and immediately open the doors for communication with our coaching and management team to resolve any concerns that may arise.
WHAT TO LOOK OUT FOR IN THIS INDUSTRY
Due to ATIs company policy we do not pass judgment on our competitors methods as each client is different and their solutions may work for them.
.. Automotive Training Institute is the #1 Automotive Management Company in America, as named by Frost & Sullivan.
*Any consumer not receiving satisfaction from a member of Rip-off Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com
This kind of dedication to customer service means that Automotive Training Institute will do whatever it takes to make sure their customers are properly taken care off.
In the future, if anyone has any complaints or concerns with Automotive Training Institute, you are invited to contact them directly via email: firstname.lastname@example.org (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call Automotive Training Institute directly at 301-575-9131, and ask for Christina King.
As always, Rip-off Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Automotive Training Institute or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel safe confident and secure when doing business with Automotive Training Institute.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Automotive Training Institutes Commitment to Excellence and Consumer Satisfaction... Read some testimonials from students.