- Report: #1048265
Report - Rebuttal - Arbitrate
Complaint Review: Autos Direct Online
Autos Direct Online4371 Pearl Road Cleveland, Ohio USA
Autos Direct Online Deceptive Dealership Cleveland Ohio
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I decided to purchase my 2002 VW Golf from Autos Direct Online because the condition of the vehicle was far better than anything I had seen on the market. What I got in return can only be summed up as the worst, most frustrating car buying experience of my life.
- I was advised to use ADO’s shipping company because it was easier and faster. It cost me an extra 500$ and it took 3 weeks to get my car not 7-10 days I was quoted
- My Sales Person completely disappeared after they received my wire. It took a week of unanswered calls and emails to finally get Juan on the phone (who was the only person who would return/answer calls)
The photos of the car on the website were inaccurate and photoshopped. Here’s a list of what was wrong with my car cosmetically that was not shown or disclosed. [continued below]....
- Car was keyed in 3 different places with 24” S shaped swirls. (scratches this size and this deep significantly lower any chance of resale value this car would have)
- Armrest is broken off
- Windshield is cracked
- Key Housing is broken
- Radio is missing 3 buttons/Speakers are blown/Antenna is missing
Here’s what their website says: You’ll find an accurate, forthright representation of that particular vehicle in our descriptions, including any defects or flaws.
When I got the car it broke down with-in 24 hours. It’s been in the shop over a week with the following repairs so far...
- Catalytic Converter $350 – To quiet the booming motor
- Mass Air Flow Sensor $250 – To prevent the car from losing power while driving
- Throttle Sensor $250 – To get the car to shift without hesitation and to go above 65mph
I fought to have these items at the very least covered, and I was unsuccessful (They covered the converter but not the other jobs required to get this car on the road). I was essentially told you bought a used car, this is the stuff you get when you buy a used car. Before buying with Auto’s Direct please check the BetterBusinessBureau.org, you’ll find many more stories just like mine.
This report was posted on Ripoff Report on 05/03/2013 01:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Autos-Direct-Online/Cleveland-Ohio-44109/Autos-Direct-Online-Deceptive-Dealership-Cleveland-Ohio-1048265. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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