• Report: #149512

Complaint Review: Autozone Inc Str#0754 - Mgr Kathyrn Ludvigson

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  • Submitted: Tue, July 12, 2005
  • Updated: Tue, September 15, 2009

  • Reported By:dayton Ohio
Autozone Inc Str#0754 - Mgr Kathyrn Ludvigson
4880 Airway Rd Dayton/riverside, Ohio U.S.A.

Autozone Inc Str#0754 Ripoff Airway Rd. Mgr Kathyrn Ludvigson Bait and switch warranties..... Dayton riverside Ohio

* : your brake pads issue

*Consumer Suggestion: Correct way to resolve brake pad warranty problem...

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in june of 2000 i purchased a set of carbon-metalic frt brake pads (pt#4214s) made by Performance Friction, for my 89 ford taurus SHO sedan, from an autozone store. these pads had a lifetime warranty. in 2002 i swapped these out for a new set,same brand, same part number,because they were worn out. i had no problem with that transaction. no complaints.

on or about 06/27/2k5 i heard a slight noise from my frt brakes. upon closer examination, i found that the front pads were down to the metal. this was about 7pm. i removed the front pads and proceded to the airway rd autozone because that location stayed open longer than any location near me.

i had an employee look up my warranty, and was told that it was still in force. so he looked up my replacement part only to find that my old part number was recalled. i said does autozone still carry Performance Friction? he responded yes. it was soon discovered the same part was recalled and repackaged with a new and improved looking box and slightly different part # (421.25).

the same part in the new box had a higher price by $20.00 and a reduced warranty period to two years. i had no problem with the reduced warranty period, but felt that i should not pay more money for the same part, which in the past had been a damaged swap.

as a former parts manager for autozone, i was able to correct this same repackaging problem for any customer as part of good customer service. why penalize the customer for a product company's updated packaging and lose or offend a valued customer.

i explained this situation to the manager on duty and she called the store manager at home. the store manager insisted that i pay the additional $20.00 for the same part and shorter warranty period.

the warranty return/swap program in the computer actually has an edit button to correct the price of a return in case there has been a price change since the last warranty purchase. this is so the customer wont be inconvienced by price changes on the same part.

the only other option i was given after 20 or so minutes of me explaining this was an "apples to apples" exchange, was for me to buy any pads at another company other than autozone,and show proof of purchase. then my money would be refunded at the old part number price.

finally, with my car on blocks at home and no other company open to help me, i left to buy parts at another company the next day. it seems to me that a customer who has spent over $5000.00 with autozone since 1994(documented)would have been accomodated, instead of being forced to find another after market parts supplier...autozone has lost my business indefinitely.....

Malcolm l
dayton, Ohio
U.S.A.

This report was posted on Ripoff Report on 07/12/2005 08:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Autozone-Inc-Str0754-Mgr-Kathyrn-Ludvigson/Daytonriverside-Ohio-45431/Autozone-Inc-Str0754-Ripoff-Airway-Rd-Mgr-Kathyrn-Ludvigson-Bait-and-switch-warranties-149512. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1

your brake pads issue

AUTHOR: azpsm - (USA)

i have been with autozone for almost 6 years now. i know about pfc's being discontinued. and the proper way of handling this problem. you do have valid points in your story, however, with what you are saing as a former mgr, you are untrainded, or were trained but didnt pay attention. and may have miss understood.

yes, the pfc's were dropped. the way it is handled is, you pay for a set of golds, for the price you paid for the pfc's. ther is no edit button. a psm or higher has to price overide it. the you bring your old pads back and get a damaged return on your pfc's for the purc price. this deletes the pfc's from your file and leaves the golds active. you now have a lifetime again. for the original price.

you obviously dont know what your talking about your brakes. if your pads are met to met. then your not hearing a slight sound..... your hearing a very bad grinding noise.

your right the cust should not suffer from the changes. and as a former psm/mgr, you would know if you have a complaint. you would go the dist mgr, then regional  mgr, then divisional mgr if needed.

obviously you think you have alot of knoledge about how az works, escp being a mgr, but are being way to vague, and not using the right tems that we use.

so my conclusion. is that you are a pissed off cust, possably mistreted. tring to act like a former employee that dont have your facts right. or you are an ex employee, and you were never a mgr, just a red shirt, and with you lack of our policies, prob didnt work for us very long, if at all.

write back when u actually know what your talking about

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#2 Consumer Suggestion

Correct way to resolve brake pad warranty problem...

AUTHOR: Dave - (U.S.A.)

To maintain a warranty that WAS orginally a lifetime and is now 2 year. Here is what should be done. The AZ'r should sell the new SKU'd Carbon Metallic set of pads and then generate a "Damaged Return" and process both transactions at the same register. A manager's password will be required. This procedure keeps monies correct and the customers ORIGINAL warranty file intact. All store personel were trained on this matter. The bottom line is this, any customer that had lifetime warranty parts will continue to have lifetime warranty parts.
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