- Report: #72043
Report - Rebuttal - Arbitrate
Complaint Review: Autozone
AutozoneRt 25 Carpentersville, Illinois United States of America
Autozone ripoff won't honor brake pad warrantee, will never get my business again. Carpentersville Illinois
*UPDATE Employee: AutoZone Brake Pad Warranty Explained
*Consumer Suggestion: Underlying issues with most brake pad issues
*Consumer Suggestion: Current Manager
*UPDATE Employee: Auto Zone partly to blame
*Consumer Comment: Adding to what ronald told you
*Consumer Suggestion: Sounds like your caliper was binding or sticking, check slides/pins.
*Consumer Comment: Communication breakdown Store manager and his DM should know better than this.
*UPDATE EX-employee responds: Communication breakdown AutoZone store manager
*UPDATE EX-employee responds: So many people drive with their foot on the brakes
*UPDATE Employee: everything the clerk told you was the truth
The clerk at the store looked up the record, and told me that this was a "limited lifetime warrantee", and that the pads were warranteed to not crack, or fall apart. There would be no refund.
I walked out disappointed, to buy new pads elsewhere. Two weeks ago, I did the front brakes. The drivers side rotor was heavily gouged. Upon removing the pads, I saw that the outer pad had cracked, and about 1/3 of the material had fallen off This caused the premature wear. The passenger side still had plenty of life. This would cost me a new rotor, but I had a "limited lifetime warrantee".
I brought the pads back to Autozone for replacement. The clerk looked at them and called the manager. They discussed my situation in spanish so that I couldn't understand (rather rude, since both could speak English). The manager then told me that my rotor had caused the problem. Too rough of a rotor caused the cracking, and premature wear.
Needless to say, Autozone will never get my business again.
Or my father's business.
Or any of my brother's business.
Or my father in-law's business.
Yes, they do a great job of taking the warrantee information, and entering it into their computer. This can keep you from knowing the details of the coverage.
PS, Marv's (Parts plus) up the road sold me pads and a rotor for less money, with a better warrantee, and even gave me un-solicited advice on what to watch for with this type of brake!
Tim Algonquin, Illinois
This report was posted on Ripoff Report on 11/15/2003 06:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Autozone/Carpentersville-Illinois/Autozone-ripoff-wont-honor-brake-pad-warrantee-will-never-get-my-business-again-Carpent-72043. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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