- Report: #632090
Report - Rebuttal - Arbitrate
Complaint Review: Autozone
Autozone Autozone has a problem with returns even if you have a receipt and the part has not been used Internet
*Consumer Comment: You do the same
*UPDATE Employee: return policy enforced
*Author of original report: Returning an unused item with the original receipt is abuse ?
*Consumer Comment: Ah. Excellent
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When I tried to use the credit on my Autozone card the store clerk made a mistake and was not able to apply the credit to this purchase. So he made a return and rang the stuff up again. When I tried to return the big can of freon because only a little bit was missing in my A/C, the computer said "this item has already been returned". I told the clerk: "here is the can, it has not been returned, and it is brandnew, not been opened... don't you see it ? here is the receipt showing that I purchased it..."
I asked the store clerk to give me store credit instead if a refund was a big problem for them. he asked me for my driver's license, swiped it and the display said "return denied" - he printed out a slip that gave me a number for an external "return approval company". when I called this company they told me " you had another return without a receipt within the last 6 months, this is why you were not approved for store credit"
Autozone, you made my day - if you believe that you can play games with customers, not with me. Wal-Mart is cheaper, anyway and they sell Freon as well. If it is something else that I need next time it is going to be Checker or Pep Boys. I hope that this "Store credit approval company" will increase your revenue and create many, many happy customers that will happily continue to frequent your stores.
This report was posted on Ripoff Report on 08/16/2010 10:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Autozone/internet/Autozone-Autozone-has-a-problem-with-returns-even-if-you-have-a-receipt-and-the-part-has-632090. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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