- Report: #1121237
Report - Rebuttal - Arbitrate
Complaint Review: Autozone
Autozone knowingly sells defective parts Internet
*Author of original report: Update
*General Comment: OEM....
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I am a disabled individual living on a fixed income on an Indian reservation, two hours way from an auto parts store. When the hydraulic clutch master cylinder failed, I ordered a Duralast replacement from Autozone. Drove my Jeep shifting without the clutch and turning the engine off at stop signs till the part arrived.
I had it installed, and the clutch worked great...for two weeks. The new master cylinder slowly failed, exactly as the OEM cylinder which had lasted 21 years. I emailed Autozone, and they replied asking me to ship the part back (at my expense) for replacement...which means no way of getting to the store or doctor for at least a week, plus money out of my pocket.
I checked the online Jeep forums and found many postings from Jeep owners who had exactly the same experience at Autozone with the exact same part. Some needed to replace the Autozona part 2 or 3 times. These posts covered a period of time ranging over the past few years.
Autozone is knowingly selling defective parts, costing consumers twice the labor and shipping costs, plus the loss of transportation for a period of time.
This report was posted on Ripoff Report on 02/05/2014 03:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Autozone/internet/Autozone-knowingly-sells-defective-partsnbsp-Internet-1121237. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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