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  • Report: #945569

Complaint Review: Avangate Total Defense

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  • Submitted: Sun, September 23, 2012
  • Updated: Tue, September 25, 2012

  • Reported By: peggyv — Falls Church Virginia United States of America
Avangate Total Defense
555 Twin Dolphin Drive Internet United States of America

Avangate Total Defense This company made an unauthrozied charge to my Capital One card for their software program. Haven't used the software in 2 years Internet

*UPDATE Employee: Refunds are processed by direct customer request

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This company made 2 unauthorized charges to my Capital One credit card on August 22, 2012 for $69.99 and a sceond charge for the same $69.99.

I had purchased a 1 year subsctiption to this program a 2 or 3 years ago but did not renew that subscription and never authorized any other charges.

This report was posted on Ripoff Report on 09/23/2012 08:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Avangate-Total-Defense/internet/Avangate-Total-Defense-This-company-made-an-unauthrozied-charge-to-my-Capital-One-card-fo-945569. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Refunds are processed by direct customer request

AUTHOR: Avangate Support Team - (United States of America)

Please note that any issue you might have regarding your payments processed by Avangate for the Total Defense products can be discussed with Avangate's 24/7 customer support department (available by phone and email) by using the contact details provided on our official website: http://www.avangate.com/company/contact.php

You may also take into consideration the fact that refunds are processed by direct request therefore we advise you to contact us directly in order to clarify the circumstances in which you have been charged and to reverse the respective payment.
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