- Report: #1102338
Report - Rebuttal - Arbitrate
Complaint Review: Avangate highstermobile (ILF Mobile apps)
Avangate highstermobile (ILF Mobile apps)P.O. Box 320 port jefferson station , New York USA
Avangate highstermobile (ILF Mobile apps) highstermobileAvangateILF Mobile Appsvarious address all over united states. Internet fraud --- misleading services which do not work port jefferson station New York
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I purchased from highstermobile.com . The purpose it to dowwnload and install the software on a target phone to monitor. i installed the software but it had glitches from the begining . i had to keep emailing tech support for help. the software did not want to install propperly at first on target phone. i then decided to try on my phone so i would not get caught. didn't work either . finally worked with tech support email help ( which takes 24-48 hrs for responses) The program never worked properlly . There was constant issues with the software. finally a employee asked ME if i want a refund. My response was either fix the issues or please give me a refund. The company emailed me back saying the have issued a refund. I waited about 2 weeks and no refund was issued. I then contacted my credit card company to issue a chargeback. i was given a provisional credit and the highster mobile disputed the chargeback of the money they said they would refund. all in all i requested a refund about 2 weeks after i downloaded the software
this is not a good company to do business with in my opinion. they promise a product that does not work properlly. they then have EMAIL ONLY tech support that takes on average 24-48 to get any response. they offer a refund to which they have obviously no intention of honoring.
This report was posted on Ripoff Report on 11/26/2013 11:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Avangate-highstermobile-ILF-Mobile-apps/port-jefferson-station-New-York-11776/Avangate-highstermobile-ILF-Mobile-apps-highstermobileAvangateILF-Mobile-Appsvarious-ad-1102338. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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