• Report: #818477

Complaint Review: Avangate

  • Submitted: Thu, January 05, 2012
  • Updated: Thu, January 05, 2012

  • Reported By: Charley — Graniteville South Carolina United States of America
Internet United States of America

Avangate Avangate took funds from my bank account without my authorizing you Internet

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Avangate took funds from my pay pal account without my authorizing

From: service@paypal.nl

Date: 1/4/2012 6:19:21



Subject: You have authorized

a payment to Avangate BV


Avangate took funds from my pay pal

account without my authorizing them to do so. I purchased software

from them well over a year ago and so they used my pay pal account to

illegally with draw funds from my account and they refuse to replace

the money.

Jan 4, 2012 03:19:20 PST

Transaction ID: 36P796387N793051X




authorized a payment of $9.97 USD to Avangate BV


Your funds will be transferred when the

merchant processes your payment. Any money in your PayPal account at that time

will be used before any other payment source.

To see the full transaction

details, log in to your PayPal account.

It may take a few moments for

this transaction to appear in your account.





+31 880000008

Instructions to merchant


haven't entered any instructions.


Unit price



Advanced SystemCare Pro v5 (renewal)

$9.97 USD


$9.97 USD











will appear on your credit card statement as "PAYPAL *AVANGATE BV"


sent to support@avangate.com

Invoice ID:


Issues with this


You have 45 days from the date of the transaction to open

a dispute in the Resolution Center.

Questions? Go to

the Help Center at: www.paypal.com/nl/help.


verified - Pay from your bank account and you're protected against

unauthorized payments sent from your PayPal account. Log in and click the Unverified link below your name.



Commissions and Fees incurred by sender: $0.00


of Exchange: The above exchange rate includes a 2.5% spread above the wholesale

exchange rate at which PayPal obtains foreign currency, and the spread is

retained by PayPal. If and when the Recipient chooses to withdraw these funds

from the PayPal System, and if the withdrawal involves a currency conversion,

the Recipient will convert the funds at the applicable currency exchange rate at

the time of the withdrawal, and the Recipient may incur a withdrawal




You, the customer, are

entitled to a refund of the money to be transmitted as a result of this

agreement if PayPal does not forward the money received from you within 5 days

of the date of its receipt, or does not give instructions committing an

equivalent amount of money to the person designated by you within 5 days of the

date of the receipt of the funds from you unless otherwise instructed by


If your instructions as to

when the money shall be forwarded or transmitted are not complied with, and the

money has not yet been forwarded or transmitted, you have a right to a refund of

your money.

If you want a refund,

you must mail or deliver your written request to PayPal (Europe) S.a.r.l. &

Cie, S.C.A - Socit en Commandite par Actions, Registered Office: 22-24

Boulevard Royal, L-2449 Luxemburg, RCS Luxembourg B


Important Note: The Right to Refund claim process applies

only to payments that have not been successfully transmitted to the recipient.

With PayPal, almost all payments are transmitted to the recipient immediately,

except for eCheck payments, and payments to non-PayPal members.

Please do

not file a Right to Refund claim if your payment has already been completed. If

you have problems with a completed payment or need assistance settling a dispute

with a seller, log in to your account and click Resolution

Center at the top of the page.

You can also click Help at the top right of any PayPal page for more

information about the Resolution Center and filing complaints.

Please do not reply to this email. This

mailbox is not monitored and you will not receive a response. For assistance,

log in to your PayPal account and click Help in the top right

corner of any PayPal page.

You can receive plain text emails instead

of HTML emails. To change your Notifications preferences, log in to your

account, go to your Profile, and click Account



1999-2012 PayPal. All rights reserved.

PayPal (Europe) S. r.l. &

Cie, S.C.A.

Socit en Commandite par Actions

Registered Office: 5th Floor

22-24 Boulevard Royal L-2449, Luxembourg

RCS Luxembourg B 118


PayPal Email ID PP120

This report was posted on Ripoff Report on 01/05/2012 01:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Avangate/internet/Avangate-Avangate-took-funds-from-my-bank-account-without-my-authorizing-you-Internet-818477. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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