- Report: #818477
Report - Rebuttal - Arbitrate
Complaint Review: Avangate
AvangateInternet United States of America
Avangate Avangate took funds from my bank account without my authorizing you Internet
Date: 1/4/2012 6:19:21
To: CHALREY AKESTER
Subject: You have authorized
a payment to Avangate BV
Avangate took funds from my pay pal
account without my authorizing them to do so. I purchased software
from them well over a year ago and so they used my pay pal account to
illegally with draw funds from my account and they refuse to replace
Jan 4, 2012 03:19:20 PST
Transaction ID: 36P796387N793051X
authorized a payment of $9.97 USD to Avangate BV
Your funds will be transferred when the
merchant processes your payment. Any money in your PayPal account at that time
will be used before any other payment source.
To see the full transaction
details, log in to your PayPal account.
It may take a few moments for
this transaction to appear in your account.
Instructions to merchant
haven't entered any instructions.
Advanced SystemCare Pro v5 (renewal)
will appear on your credit card statement as "PAYPAL *AVANGATE BV"
sent to email@example.com
Issues with this
You have 45 days from the date of the transaction to open
a dispute in the Resolution Center.
Questions? Go to
the Help Center at: www.paypal.com/nl/help.
verified - Pay from your bank account and you're protected against
unauthorized payments sent from your PayPal account. Log in and click the Unverified link below your name.
Commissions and Fees incurred by sender: $0.00
of Exchange: The above exchange rate includes a 2.5% spread above the wholesale
exchange rate at which PayPal obtains foreign currency, and the spread is
retained by PayPal. If and when the Recipient chooses to withdraw these funds
from the PayPal System, and if the withdrawal involves a currency conversion,
the Recipient will convert the funds at the applicable currency exchange rate at
the time of the withdrawal, and the Recipient may incur a withdrawal
You, the customer, are
entitled to a refund of the money to be transmitted as a result of this
agreement if PayPal does not forward the money received from you within 5 days
of the date of its receipt, or does not give instructions committing an
equivalent amount of money to the person designated by you within 5 days of the
date of the receipt of the funds from you unless otherwise instructed by
If your instructions as to
when the money shall be forwarded or transmitted are not complied with, and the
money has not yet been forwarded or transmitted, you have a right to a refund of
If you want a refund,
you must mail or deliver your written request to PayPal (Europe) S.a.r.l. &
Cie, S.C.A - Socit en Commandite par Actions, Registered Office: 22-24
Boulevard Royal, L-2449 Luxemburg, RCS Luxembourg B
Important Note: The Right to Refund claim process applies
only to payments that have not been successfully transmitted to the recipient.
With PayPal, almost all payments are transmitted to the recipient immediately,
except for eCheck payments, and payments to non-PayPal members.
not file a Right to Refund claim if your payment has already been completed. If
you have problems with a completed payment or need assistance settling a dispute
with a seller, log in to your account and click Resolution
Center at the top of the page.
You can also click Help at the top right of any PayPal page for more
information about the Resolution Center and filing complaints.
Please do not reply to this email. This
mailbox is not monitored and you will not receive a response. For assistance,
log in to your PayPal account and click Help in the top right
corner of any PayPal page.
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account, go to your Profile, and click Account
1999-2012 PayPal. All rights reserved.
PayPal (Europe) S. r.l. &
Socit en Commandite par Actions
Registered Office: 5th Floor
22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118
PayPal Email ID PP120
This report was posted on Ripoff Report on 01/05/2012 01:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Avangate/internet/Avangate-Avangate-took-funds-from-my-bank-account-without-my-authorizing-you-Internet-818477. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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