Avanquest North America, Inc. Nova Development Non-responsive customer support; false refund guarantee Calabasas, California

My experience was that the stated claim of complete satisfaction and refund is false. I purchased the software from Office Max, not from Ancestry.com/Nova Development. I returned the software within the 60 day period to Avanquest. My refund request status was listed as approved after a few weeks. Six weeks after receiving my post-paid manuals, disks, and forms,
the company claimed they mailed a refund check (they had not processed the credit card purchase). That check was never received. Three subsequents requests for a replacement check have gone unacknowledged and unheeded. Using
the company's website and other Internet information, I have been unsuccessful in identifying any individual in customer support or on the refund team who can aid in my request. An online chat with a company representative yielded the
following: "Once there is no return check from us, we cannot reissue a replacement check." So much for complete satisfaction.

Customer support for this product is too poor to recommend its purchase. Those risking the purchase of this software would do best by buying it from the manufacturer, using a credit card for the purchase that might be credited in the event of later requesting a refund.