• Report: #457401

Complaint Review: Avanquest - Nova Development

  • Submitted: Mon, June 01, 2009
  • Updated: Mon, June 01, 2009

  • Reported By:Riverdale Georgia
Avanquest - Nova Development
23801 Calabass Road Ste.2005 Calabass, California U.S.A.

Avanquest Refuse to honor product guarantee and issue full refund. Calabass California

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I Purchased Web Easy Professional 7 locally on 12/04/2008 as I attempted to build my own website. After installing the software on my PC I began having instances were my computer would freeze. After troubleshooting and getting the software to load correctly, I noticed that some of the features were not working properly. I purchased the product because on the bottom of the package it clearly states that you can get a full refund if you are not 100% satisfied. I could not get the software to work properly so of course I was not satisfied. I followed the instructions on the bottom of the box and shipped the product back to the company within two weeks of purchase. Shortly after shipping the item I received notification from the post office that the package was undeliverable. I immediately called Avanquest and was told that the address on the bottom of the box is incorrect and to contact the post office and have them redirect the package. Before I could do so the postal service delivered the package to the correct address. After many emails on April 24, 2009 I was informed that I would be receiving the refund in 1 to 2 weeks. It is June 1, 2009 and I have yet to receive the refund. (6 months of waiting) I have sent three emails within the last 2 days and have not received a reply. I am now in the process of filing a complaint against Nova Development / Ananquest USA with the Better Business Bureau.

Katrina
Riverdale, Georgia
U.S.A.

This report was posted on Ripoff Report on 06/01/2009 02:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Avanquest-Nova-Development/Calabass-California-91302/Avanquest-Refuse-to-honor-product-guarantee-and-issue-full-refund-Calabass-California-457401. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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