- Report: #1049953
Report - Rebuttal - Arbitrate
Complaint Review: Avas Flowers
Avas Flowers Worst Customer Service Experience of my Life! Internet
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I scheduled a 5/11/2013 delivery of Flowers to my mother for Mothers Day. When I received my email confirmation, the delivery was scheduled for 5/13/2013. I called them and explained my mother was going out of town on 5/12/2012 so I either needed the flowers delivered on 5/11/2013 or I needed to cancel order and get a refund. Mind you that this was within 10 mins of my original order.
The employee told me he could not guarantee 5/11 delivery and could not authorize refund. I stated that was unacceptable and he hung up on me. I called back a 2nd time (please understand each call is followed by a lengthy wait). this lady was very nice and I explained my situation and she said quite simply that the flowers would be delivered on 5/11 rather than 5/13. I thanked her and wondered why the first employee was not so helpful. I waited for a few mins and logged onto their websitte to check the status of the delivery and the status was still scheduled for 5/13 delivery.
So I called back a third time. This lady says the flowers will be delivered on 5/13 and I will not be given a refund. I guess the 2nd employee just flat out lied to me. I explained to the 3rd emoployee that I need to speak with a manager and she transferred me to a lady (4th employee) who immediately told me her phone was breakling up, placed me on hold and then hung up on me. I called back a 4th time and spoke with employee #5 and explained my situation yet again. She told me that they could not change the delivery time and I could not get a refund. I told her that answer was not aceeptable and that I needed to speak to a manager so she transferred me to a 6th employee, Bill.
Bill immediately put me on hold. When he came back to the line after several minutes, I told Bill about my horrendous experience up till that time and he stated he couldnt do anything & that company policy did not allow refunds. I asked to speak to his boss and he stated his boss was not in and that his boss would call me back. Yea right! I would think higher level mgmt would not allow this type of customer abuse in theiir industry. I vow to go to every complaint site avaible to tell as many consumers as possible how poor this companies customer service is! The BBB is next!
This report was posted on Ripoff Report on 05/10/2013 02:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Avas-Flowers/internet/Avas-Flowers-Worst-Customer-Service-Experience-of-my-Lifenbsp-Internet-1049953. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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