- Report: #218345
Report - Rebuttal - Arbitrate
Complaint Review: Avaya
Avaya3795 Data Dr Norcross, Georgia U.S.A.
Avaya Communications company can't communicate, violates contract Norcross Georgia
*Consumer Comment: Not trying to sell you anything.
*Consumer Suggestion: Cost justification
*Author of original report: Avaya Communications - response to responses
*Consumer Comment: Maintenance
*UPDATE Employee: Update your phone system
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This year, we can't even reach anyone who knows what we are talking about. For more than 2 months, I have been calling and leaving messages which are never returned. On 3 occasions, I actualy got through their maddening voice mail barricade to a real person, but those people also failed to follow up with a return call.
So now I am attempting to cancel my contract and Avaya is trying to impose "early cancellation fees" of several hundred dollars. This despite the fact I never renewed the contract in the first place. (Automatic renewal applies only if the rate stays the same; in this case, it did not.)
They don't even know the meaning of the phrase "customer service."
Washington, District of Columbia
This report was posted on Ripoff Report on 10/30/2006 03:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Avaya/Norcross-Georgia-30092/Avaya-Communications-company-cant-communicate-violates-contract-Norcross-Georgia-218345. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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