• Report: #941642

Complaint Review: Avento corp

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  • Submitted: Sat, September 15, 2012
  • Updated: Mon, September 17, 2012

  • Reported By: newbie — boonsboro Maryland United States of America
Avento corp
POB 2607 Virginia Beach, Virginia United States of America

Avento corp Wipe New They charged my card $31.96 for shipping and handling! The box is 5 x 5 x 3 1/2 inches! WTF Virginia Beach, Virginia

*Author of original report: Update

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  I am in the same boat with you guys.  I ordered one double sized bottle of wipe new on Sep. 3rd. using their annoying auto phone service.  I declined ALL other offers.  My price should have been 19.99 + 7.99 shipping and handling.  A total of 27.98.

  Today, Saturday Sep 15 I received my 3 oz. bottle of wipe new, AND the detail kit (the detail kit is a joke in itself).  The detail kit contains 3 micro fiber type clothes, each one is about a quarter the size of a standard wash cloth.  You get two yellow and one red.  Woohoo <--- sarcasm input.  But, wait, not only do you get the 3 mini sized clothes, you also get a cheesy Q-tip looking thing, and two cheap pairs of latex gloves (there was only one pair in my box), and a 3x3 (if that, it is probably smaller, but I am not getting out the measuring tape yet again) prep pad.  Whoever came up with this prep pad thing is probably sitting in the Bahamas right now laughing their butt off!  

  All that being said, each item in the detail kit, when bought in bulk would cost about a penny a piece.  Hmmm.  Makes ya wonder doesn't it?  I received 6 items in my detail kit that I DID NOT ORDER.  It was supposed to have 7 items (hence the missing pair of cheap gloves).  

  My total bill came to 61.94.  The shipping alone was 31.96.  I called the toll free number included on my shipping/billing document that was in the box.  They are open Mon-Fri.  You can bet your sweet Auntie's hot apple pie that I will be on the phone with them first thing Monday morning.  

  I will update you on my progress, if I should be lucky enough to have any and not be required to seek further action with an outside mediator. 

This report was posted on Ripoff Report on 09/15/2012 10:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Avento-corp/Virginia-Beach-Virginia-23450/Avento-corp-Wipe-New-They-charged-my-card-3196-for-shipping-and-handling-The-box-is-5-941642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Update

AUTHOR: newbie - (United States of America)

 I called Avento Corp, a.k.a Wipe New this morning to try to rectify the issue of over charging shipping and handling charges.     On Sept. 3rd, 2012 I ordered ONE bottle of Wipe New.  I declined ALL other offers.  Today when I called, they said that you CANNOT opt out on the cheesy detail kit and that it comes automatically with the order and the extra charge of 7.99 s&h.  That is false advertising right there.  Then they said I had ordered TWO bottles of Wipe New (which I didn't).     After arguing with them with no sign of getting my point accross, they finally told me they would 'send' my complaint over to the corporate office for review.  Someone will supposedly contact me within a couple of weeks.  Fat chance I say.     When I asked for the name of the CEO of Avento corp, both the phone rep and her supervisor said they didn't know the CEO's name.  What an insult to my intelligence!    To make a very long story short, don't buy this product or you will be ripped off too.



I filed a formal complaint with BBB as well.
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