- Report: #1048650
Report - Rebuttal - Arbitrate
Complaint Review: Avis Budget rental valley view mall
Avis Budget rental valley view mallValley view Mall Dallas, Texas USA
Avis Budget rental valley view mall Dallas Texas Consumer fraud, hostile employees Dallas Texas
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Went and reserved a truck rental from this Budget truck provider to move my daughter from Dallas to Waco...1 1/2 hours away. The on line reservation was for 2 days ( I wanted 1 day rental, but it automatically changed to 2 days). Budget sent me a reservation confirmation which shows the 2 day reservation. Went to pick up the rental truck and the office manager insisted I had the rental truck reserved for 3 days, when I tried to show him my confirmation with the 2 days he became very irate and said he didn't know what my paper was, but the reservation was for 3 days, started yelling and said I could just leave the truck or call 1-800 number.
When I said ok I would call he threw a piece of paper at me with the phone number on it. Budget was no help, the woman who answered the phone said her screen showed 3 days, she didn't care what my reservation confirmation said. I told her I really did not need a truck for 3 days...we had the truck completely emptied by 6pm that nite, so the truck sat for 2 days. The truck was in horrible condition....filth, garbage, and cigarette butts everywhere. The tires were a nitemare waiting to happen. Needless to say, a $140 rental ran into $225 with all the hidden charges, extra day added on, etc.
do not use this company...you will be sorry you did. And Ralph needs a new job, one that does not deal with consumer services, he is one nasty, mean guy.
This report was posted on Ripoff Report on 05/05/2013 07:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Avis-Budget-rental-valley-view-mall/Dallas-Texas/Avis-Budget-rental-valley-view-mall-Dallas-Texas-Consumer-fraud-hostile-employees-Dallas-1048650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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