• Report: #1048650

Complaint Review: Avis Budget rental valley view mall

  • Submitted: Sun, May 05, 2013
  • Updated: Sun, May 05, 2013

  • Reported By: Nursing teacher — Richland Texas
Avis Budget rental valley view mall
Valley view Mall Dallas, Texas USA

Avis Budget rental valley view mall Dallas Texas Consumer fraud, hostile employees Dallas Texas

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Went and reserved a truck rental from this Budget truck provider to move my daughter from Dallas to Waco...1 1/2 hours away. The on line reservation was for 2 days ( I wanted 1 day rental, but it automatically changed to 2 days). Budget sent me a reservation confirmation which shows the 2 day reservation. Went to pick up the rental truck and the office manager insisted I had the rental truck reserved for 3 days, when I tried to show him my confirmation with the 2 days he became very irate and said he didn't know what my paper was, but the reservation was for 3 days, started yelling and said I could just leave the truck or call 1-800 number.

When I said ok I would call he threw a piece of paper at me with the phone number on it. Budget was no help, the woman who answered the phone said her screen showed 3 days, she didn't care what my reservation confirmation said. I told her I really did not need a truck for 3 days...we had the truck completely emptied by 6pm that nite, so the truck sat for 2 days. The truck was in horrible condition....filth, garbage, and cigarette butts everywhere. The tires were a nitemare waiting to happen. Needless to say, a $140 rental ran into $225 with all the hidden charges, extra day added on, etc.

do not use this company...you will be sorry you did. And Ralph needs a new job, one that does not deal with consumer services, he is one nasty, mean guy.

This report was posted on Ripoff Report on 05/05/2013 07:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Avis-Budget-rental-valley-view-mall/Dallas-Texas/Avis-Budget-rental-valley-view-mall-Dallas-Texas-Consumer-fraud-hostile-employees-Dallas-1048650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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