- Report: #970602
Report - Rebuttal - Arbitrate
Complaint Review: Avis International
Avis International6 Sylvan Way, Internet United States of America
Avis International Avis Rental Car Rental agreement switched from Dollars to Europs. overcharged, Internet
I stated Euros, as I knew that the exchange rate my home bank would give me would be better than Avis's. I was given no map of London so it took us another hour to find our way out. When I returned the car at the airport four days later I was running late and quickly scanned the contract, saw 280.00, signed and gave them the keys. Once we arrived home I found my credit card had been charged over $500 for the car rental. I reviewed my signed contract and saw that they had charged me 280 Euros, rather than the proper conversion of 250 Dollars to Euros, which would have been about 170 Euros at the time. I disputed the charge first with my bank, who upheld it as an overcharge.
I wrote numerous letters to Avis, with numerous people who were either too stupid to understand the error or intentionally obtuse. I was finally told to contact Avis International corporate headquarters IN HUNGARY. That head honcho stated I had signed the agreement and the charges were correct. Master Card denied my dispute stating that I had signed the contract and so had to pay. I feel this is an intentional fraud by Avis, to use currency exchange and online booking and fine print rental contracts to up their charges illegally. I will never rent from Avis again.
This report was posted on Ripoff Report on 11/17/2012 11:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Avis-International/internet/Avis-International-Avis-Rental-Car-Rental-agreement-switched-from-Dollars-to-Europs-overc-970602. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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