- Report: #285438
Report - Rebuttal - Arbitrate
Complaint Review: Avis University Mall
Avis University Mall7171 N Davis Hwy Pensacola, Florida U.S.A.
Avis University Mall Pensacola, Horrible Customer Service Pensacola Florida
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The day before we were set to leave I called up Avis just to confirm our reservation and I spoke with the Manager Mr. Michael Cusack who advised me that our name was not in their reservation system. Stunned, I asked the manager how this could of happened and what he planned to do about their big screw-up. Cusack tells me that there is nothing he can do for us and that I probably never even called since he has been booked for over 2 weeks.
Not only does my family and I get screwed over without a rental for our vacation, but we also get accused of lying by this slimeball salesman. I will never do business with Avis Rental Cars, University Mall branch ever again and I will encourage everyone I know to do the same. The level of incompetence and poor customer service is truly amazing.
This report was posted on Ripoff Report on 11/19/2007 12:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Avis-University-Mall/Pensacola-Florida-32504/Avis-University-Mall-Pensacola-Horrible-Customer-Service-Pensacola-Florida-285438. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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