• Report: #443581

Complaint Review: Avis

  • Submitted: Tue, April 14, 2009
  • Updated: Thu, April 30, 2009

  • Reported By:Saint Johns Florida
Avis
Atlanta International Airport Atlanta, Georgia U.S.A.

Avis, Avis Rent-A-Car, Another bait-and-switch from AVIS car rentals Atlanta Georgia

*Consumer Suggestion: Renting a Car Is A Big Scam

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I reserved and pre-paid for a rental on priceline.com. The price I agreed to and paid was $155.06. When I returned the car, I had a charge for an "upgrade fee" of $36.80. I did not upgrade my car, in fact, I rented the exact same car from Avis about 2 weeks prior to this experience.

I was running late for my flight, and did not have time to fight with them at that time. I called Customer Service, and they are unwilling to reverse the $36 charge. I have initiated a dispute with American Express for the extra $36. I hope they will initiate a chargeback.

I only rent cars about 5 times a year, and I have never had an experience like this. I will never use AVIS again.

Jaxbert
Saint Johns, Florida
U.S.A.

This report was posted on Ripoff Report on 04/14/2009 06:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Avis/Atlanta-Georgia/Avis-Avis-Rent-A-Car-Another-bait-and-switch-from-AVIS-car-rentals-Atlanta-Georgia-443581. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Renting a Car Is A Big Scam

AUTHOR: Whistleblower - (Canada)

You mention that you rent 5 times a year. I would never rent a car again. They are all the same. That is why each of them have been complained about. I will always take my own car if I travel due to the fact that they all are crooked.
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