- Report: #93480
Report - Rebuttal - Arbitrate
Complaint Review: Avlimil - Berkeley Nutraceuticals
Avlimil - Berkeley Nutraceuticalswww.avlimil.com Cincinatti, Ohio U.S.A.
Avlimil, Berkeley Nutraceuticals REFUND RIPOFF! Cincinatti Ohio
In my instance, I did not call soon enough and the charge was made before I had even had 30 days to sample the product. (which by the way states it may take 2-3 months to notice the full benefit from). I immediately asked to be removed from the program and wanted no further shipments. Here is where the problem really begins. I never, never received the product after the charge was made.
30 days after they charged to my card, I called inquiring about the shipment. I was advised by Harold in the customer service dept that there was a 60 day wait on shipments that had not been recived before I could request a refund. He asked that if I received the product in that time frame, that I keep it, to which I agreed. The 60 day date came and I called again, to request my refund for product I did not receive. I was told by Ryan, that due to the fact I had ordered from the internet, that there would be no issuance of a refund. That they would reship the product with two additional months worth and that would be all. I stated that I had been advised that I could without question request a refund. Wrong I was told.
After arguing with him for several minutes, I spoke to a supervisor named Charles. He said the same thing. Web disclaimer said no refunds what so ever after shipment, offered another product since I did not like the first one. Sorry, but I was not interested in an energy pill, orgasm booster or for me particularly as a female, the male enhancement pill. Explained that none of those options were satisfactory and that I mearly wanted a refund for the product that was not received and that I didn't like even from the trial. Again, he refused.
Let them know that I thought this was terrible customer service and that I would NOT recommend them to anyone. Of course, the careful notes I had kept regarding conversations with them were of no use, as theirs varied just enough to be in their favor and not mine. I also stated that I wanted an address to contact them through so that I might seek satisfaction through other measures. I was given Berkeley Nutracueticals PO Box 42635, Cincinatti, Ohio 45242. All the reps at customer service their were consistant, beause I had ordered off the net, no matter what the other reps might have said, a comp product was the best I could hope for.
This report was posted on Ripoff Report on 06/03/2004 10:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Avlimil-Berkeley-Nutraceuticals/Cincinatti-Ohio-45242/Avlimil-Berkeley-Nutraceuticals-REFUND-RIPOFF-Cincinatti-Ohio-93480. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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