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Report: #1186060

Complaint Review: Avoir Skin - Internet

  • Submitted:
  • Updated:
  • Reported By: Pauline Copus — Studio City California
  • Author Confirmed What's this?
  • Why?
  • Avoir Skin Internet USA

Avoir Skin Radiant Skin  CLAIM I SIGNED UP TO THEIR SKIN TRIAL WHEN I WON A COMPETITION Internet

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I was online on a acting website that I regularly use and a survery popped up offering a gift to complete the survey.  I completed the survey and was offered the choice of 3 prizes, I chose Avoir Skin serum and was asked to complete a form giving my email, telephone and address for delivery as well as my credit card details to recieve the gift for $1.95 when the product was worth $99!  

I received a receipt from Avoir Skin for $1.95 on September 23, 2014 and the product came in the post but on going through my credit statement a month later, I noticed a charge of $98.73 had also been taken on my account on October 7, 2014.  I rang my credit card company and they told me to ring Avoir Skin and take it up with them.  

I called Avoir Skin and they said that I had signed up to their skin trial and hadn't cancelled within 14 days.  I said that I hadn't signed up to anything and had never visited their website; I had be given a gift of their product for completing an online survey.  Avoir Skin said that in giving my address, email and telephone, I had agreed to sign up for their trial and accepted their terms and conditions. They flatly refused to acknowledge that I had ever been offered a gift and said that it was my fault that I hadn't read the terms and conditions.  Avoir Skin AKA Radiant Skin know full well that they are tricking people into signing up to a trial by saying they are offering a gift and these companies and any of their products should be avoided.  

Avoir Skin reluctantly gave me a 35% refund of $34.56 which they told me they were under no obligation to give and I closed the account (not that I'd known I even had an account with them).  

 

This report was posted on Ripoff Report on 10/31/2014 10:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/avoir-skin/internet/avoir-skin-radiant-skinnbsp-claim-i-signed-up-to-their-skin-trial-when-i-won-a-competit-1186060. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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