- Report: #1016479
Report - Rebuttal - Arbitrate
Complaint Review: Avon
Avon777 Third Avenue, New York, New York Internet United States of America
Avon Doesn't care about its sale representatives. Their only goal is to continue to recruit more representatives. Once they have your signature on a contract they are no longer interested in you. Internet
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What did I lose in this endeavor? I lost a great deal of time with individuals who had no serious interest in selling Avon. Who paid for the gas to go meet these individuals and post recruitment ads? I did. I was not an Avon employee. I was responsible for all expenses, including my time, yet Avon wanted to tell me when and what to do on a daily basis. I enjoyed helping the representatives that were "nested" under me and the new recruits. I like people and enjoy helping others. However, that wasn't Avon's goal. They discriminate against young individuals demanding they pay for their products before they are shipped. They refuse to provide customer service to these individuals. I attempted to contact Avon for my representatives to see if I could get answers for them. I was told they could not talk to me about their accounts, yet, I had all of their account information.
Avon wants you to order product. They don't care if you get paid or earn anything. They encourage representatives to discount products but they don't do so. What they don't tell new representatives is that you are charged sales tax on the full price regardless of the resale price. I have sent three emails in the past before receiving an answer to a problem. I have assisted my young representatives in sending emails regarding customer service issues and have read the responses. They simply don't give them the respect they do older representatives. Yes, I realize Avon is attempting to restructure their business in an effort to increase the bottom dollar but you can not abuse your representatives. Most of the people who start an Avon Business don't want to recruit others they just want to sell Avon. However, that isn't acceptable to Avon. It is all about increasing the number of representatives! So you ask, how did my "nesting program" end? Unsuccessfully, because they shorted the deadline and told me I could no longer contact any of my recruitement contacts. I had already been warned Avon was not going to live up to the commitment they made to the "nesting leaders." I contacted all of my young representatives at that time to tell them about my experience. Many chose to close their accounts. I have representative who closed their accounts but show an outstanding balance. Now, that might not be that big a deal but remember me telling you the young representatives were put on a cash-prior-to-shipment basis? So how do they owe for a product that Avon refused to send them unless they made payment first? Additionally, I have attempted to help get an answer from Avon and to find out how to just pay the outstanding balance to make it go away. Avon refuses to discuss this with me and I haven't been able to get any answers regarding the account from managers in the region. What had been described to me as a "win/win" situation ending up costing me more time and money than selling Avon ever had. Additionally, I didn't have any quality time with my family. I will never repeat this mistake.
Avon, you should know you need your representatives. Once their are recruited you should make every effort to assist them in developing their business not insisting they recruit other sales people for you. You guarantee them earnings for the first four campaigns, only. Many don't sell past the sixth campaign because they aren't making any money. The bottom line is you have to earn respect and your representatives don't respect the company you have become.
This report was posted on Ripoff Report on 02/18/2013 09:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Avon/internet/Avon-Doesnt-care-about-its-sale-representatives-Their-only-goal-is-to-continue-to-recr-1016479. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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