• Report: #460847

Complaint Review: Axia College, University Of Phoenix

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  • Submitted: Thu, June 11, 2009
  • Updated: Tue, June 16, 2009

  • Reported By:Azle Texas
Axia College, University Of Phoenix
3157 E. Elwood St Phoenix, Arizona U.S.A.

Axia College, University Of Phoenix unethical business practices and rip off artists Phoenix Arizona

*UPDATE Employee: Office of Dispute Management

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I spent the last year at Axia College, University of Phoenix online campus maintaining an A average and following my program accordingly. I was mislead and lied to by my financial advisor that I had student Aid money coming to me on a certain date, as I was told I would receive financial aid money every 5 months or so. When the money did not show up I contacted her repeatedly to find out what the problem was, only to be ignored by her for several days.
I went to her supervisor to find out what was going on with my financial aid money who explained to me that the money that was just sent and processed, but because I started a new school year I would not receive any of that money until six months have passed by.
Why would they tell me that I have money coming to me and then change their statement after the money made it to them? I noticed that I did not get a response from them until the money had already cleared the bank as was in their custody.
I was never informed that this was the way that things would be done, not by my councilor or in any mail from my school. Today June 11, 2009 I am stoping my participation in my classes, mainly because of the misleading statements by my financial advisor have caused me to expect money for bills that I needed to survive. I will be requesting an Official Withdrawl Form from the University tommorrow, and I am sure that the war will them be on with their unethical relations and collections departments.

Ts
Azle, Texas
U.S.A.

This report was posted on Ripoff Report on 06/11/2009 04:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Axia-College-University-Of-Phoenix/Phoenix-Arizona-85034/Axia-College-University-Of-Phoenix-unethical-business-practices-and-rip-off-artists-Phoen-460847. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Office of Dispute Management

AUTHOR: Uofphoenix - (U.S.A.)

I regret to hear you had a bad experience. The University of Phoenix has an office dedicated to hearing student complaints and doing their best to resolve them. If you would like the Office of Dispute Management to look into your issue, please contact us through any of the methods below:

Mailing address:
Office of Dispute Management
University of Phoenix
4615 E Elwood Street
Mail Stop: AA-S401
Phoenix, AZ 85040

Email address:
UofPhoenix@phoenix.edu

Phone:
602-557-5566

Fax:
480-557-2275


Signature
Libby Bailey, University Relations Administrator
On behalf of University of Phoenix - Office of Dispute Management
4615 E. Elwood Street AA-S401 | Phoenix, AZ 85040
phone: 602-557-5566| fax: 480-557-2275 | email: UofPhoenix@phoenix.edu
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