• Report: #843399

Complaint Review: Axia College

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  • Submitted: Thu, February 23, 2012
  • Updated: Wed, May 23, 2012

  • Reported By: Luvthyneighbor — Richmond Virginia United States of America
Axia College
3157 E Elwood Street Internet United States of America

Axia College University of Phoenix, UOP, Axia College of the University of Phoenix Falsified documents for admittance, lied to receive government funding, Internet

*UPDATE Employee: Office of Dispute Management

*Consumer Comment: UOP is a SCAM!

*Consumer Comment: university of Phoenix scam video

*General Comment: Pell Grants

*UPDATE Employee: Office of Dispute Management

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This school is all about the money and not really about helping people with their education. My husband called to inquire about certificate programs because he wanted to get a certificate in automotive. The reason he contacted UOP is because he has a severe learning disability and he did not want to go to a traditional classroom setting to avoid embarrassment and humiliation.

His initial call was to find out what the requirements were to sign up for a program and after learning he had to have a GED or high school diploma he decided not to go any further because he has neither. Of course he told the enrollment counselor that he didn't possess either and he told her when he earned his GED he may call them back. Well he didn't have a chance to even get started on earning a GED because they began harassing him non-stop.

Without me knowing he spoke with the enrollment counselor again, but this time she told him he didn't have to have a GED or HS diploma to began their courses. When he asked how much it would cost him for the automotive program she informed him that it would be around $13,000 each year (2) and when he found this to be absurd he told her he preferred to go to a local tech to get started. She then told him that he qualified to receive a grant to go back to school and then proceeded to get him to fill out what he thought was there application. She stayed on the phone with him while he completed the entire application and she even instructed him on what to put in certain areas because he was clueless about some of the questions. 

The same day she told him he could start classes as soon as the next Monday, which was only 5 days away. He was ecstatic because he didn't know it was so easy to pick up a trade and also get a grant to do so, but little did he know this counselor was setting him up for something that would ruin us in many ways.

When he signed on to their system to check out his first two classes he noticed they were general education classes (Math and Health). He was puzzled as to why he was having to take these classes since they had nothing to do with automotive mechanic. He contacted the counselor who advised him that he had to take general education classes for the first year, but afterwards he would take courses that were more directly related to his field of choice. Of course this was a lie and then there was another lie, and finally another lie before I stepped in. 

After investigating this matter I've learned that my husband was never signed up for a certificate program and instead he was signed up for an Associates in Business Program. Also, although he never received any money from financial aid because the school received this money on his behalf, he has to pay it back even though he never completed the first set of classes. The school has been unwilling to credit his account knowing he didn't complete his first set of classes and even though they falsely advertised the programs they offer via phone, coerced my husband into signing up for financial aid for a program he never wanted to sign up for, and received federal funding through false practices they aren't budging.

I did some further research and learned that they advertise on their website that you cannot attend their classes if you do not have a HS Diploma or GED yet they signed him up. This school doesn't offer any placement tests, require SAT scores of any sort, or request any of the traditional documentation a legit college and university requires. Now I am attempting to pursue legal action against them for a number of reasons because this has affected our ability to refinance our home, obtain credit, and the list goes on.

Food for thought: DO NOT SIGN UP FOR THIS SCHOOL no matter how reputable they may seem or how many millions of dollars they spend in advertisement to convince you this school is the perfect choice. I've learned that they only care about the money and the money only. This for-profit school is just that, for profit and its sad that they are still standing regardless to the number of complaints I've seen. 


This report was posted on Ripoff Report on 02/23/2012 11:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Axia-College/internet/Axia-College-University-of-Phoenix-UOP-Axia-College-of-the-University-of-Phoenix-Falsif-843399. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Office of Dispute Management

AUTHOR: Uofphoenix - (U.S.A.)

Hello all:

Please know that I would genuinely like to look into each situation and assist. Please contact me at libby.bailey@phoenix.edu or 602-557-5566.

Best,

Libby Bailey, Dispute Operations Manager
University of Phoenix
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#2 Consumer Comment

UOP is a SCAM!

AUTHOR: Happy1withshatteredreamz - (USA)

I attended UOP from 2006 to 2008. Because of this mistake I owe $15,000 in student loans. They will literally tell you ANYTHING to sign up for their courses. I was dropped from courses in week 9 my first semester there for submitting work a week early. Their classes are bull$%*# courses- almost none of them transfer to any college. I decided to go to a community college in 2010. I had many credits towards Associates of Criminal Justice- Of these I was given credit for English 112, a generalized philosophy credit, REL 231 for Religions of the World, and 1 credit for College Success skills. The other composition classes, the math class, and the science class I took did NOT transfer. The final straw for me was a Nutrition class which I asked the teacher and others for help to navigate a site for me because I didn't understand it- I was told "read the material and you will understand it". If I understood it the first time I wouldn't be asking questions-after 3 times of the same response I decided enough was enough and dropped out of there.

The prep courses for a GED are offered at a local college and they will take into account your husband's disability, as also will a local community college. File for Income Based Repayment on the loans so they do not go into default. Then find another college to go to as I did. I will graduate
from my college in 2 more years with 2 Associates degrees, one in Social Science and one in Paralegal studies. Local Community college have automotive prep courses where you can get a certification certificate to be a mechanic, hvac or other things.

@lilcherokee28- I know going to college is tough, I'm in your shoes I'm also a single parent. Go to a local community college, they do offer online courses in some classes. If time is a commodity, University of Maryland University College is a reputable online school (they also have a screwy drop policy so be SURE to finish classes), note also there are only 2 complaints on UMUC, versus over 600 for UOP. I have spread the word about this school as mush as possible. They ripped off two of my friends- one is a convicted felon (yeah I know but we can't judge everyone by everything) and was not told to get a teaching degree you must be able to pass a background check and they failed to tell her they took out loans. The other was convicted of domestic battery- she was enrolled in criminal justice- which you can not HAVE a record (even a misdemeanor) for this degree and she was not told this until she was 2 CLASSES from graduating. Report them to the Arizona Attorney general.
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#3 Consumer Comment

university of Phoenix scam video

AUTHOR: chad - (United States of America)

http://m.youtube.com/watch?v=H0xzpsQEW_I

what is going on with the university of Phoenix is not right. Do not attend!
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#4 General Comment

Pell Grants

AUTHOR: lilcherokee28 - (United States of America)

I am in total agreement with the report filed on behalf of the person who wrote the original report!

I am a current student at the University of Phoenix Online(UOP, Axia, UOPO). In September of this year will be going on two years that I have attended this phony college. At the beginning of my enrollment, like it was stated in the original report, I spoke with someone over the phone who assisted me with my enrollment and the process of my application. I will be graduating with a degree in (Associate of Arts), which I did not apply for, in January 2013 since I failed and dropped classes. My major when I first enrolled was Criminology-CSI.

My concern with this college is my Pell Grant, which I am sure that most students receive while attending college. I started noticing that I was being ripped off financially when I began to receive all of my grant money, then partial of it, and then none of my money when I first failed one of the two online courses (ETH/125) that I was taking. The second time it really dawned on me that I was being ripped off financially is when I currently "dropped" from a class (CJS/240) through the automated system. I had no knowledge that this would happen and in the eighth week of class. It was told to me by my academic advisor that when a student misses so many days in each week, in which there are 9 weeks altogether that two courses are taken the student must pass, that the student is automatically dropped from the class.

Another concern of mine is that the student does not only attend 9 weeks of class but also an additional 2 weeks of class prior to the student receiving their Pell Grant. If the student passes the two courses that are taken during the 9 weeks and remains in school for an additional 2 weeks then it is possible but not a guarantee that the student will receive their Pell. The courses taken prior are done and the next block of classes are currently being taken which makes up for the additional 2 weeks. After the 11 weeks are up, it is still a slim chance the student may receive any money.

Well, my misfortune came about when I failed the first class, ETH/125 and received part of my Pell Grant which consisted of only $1,270. The school retained the other half of my grant in which was $1,530. Each class cost $1,140. The other part of my grant money that was withheld ($1,530) was used to pay for the failed class. UOP also kept what was left over from my grant. When I thought about it, students who pay for college through financial aid, pay for classes at the beginning of the courses before classes are even taken. This rang a bell in my mind because I attended Arkansas State University (ASU) on campus in 2008 right here in my hometown. I wanted a second opinion so I called ASU and told them my concern. Long story short, I was right. Classes are already paid for whether or not the student passes the courses and whatever is left over the student receives it.

My second financial misfortune was about 5 weeks ago when I was automatically dropped from the course CJS/240. I told my financial advisor and several other advisors my concern at University of Phoenix and they all responded as if they did not know what I was talking about. This was very upsetting for me because I am a single mother who supports two daughters by myself being currently unemployed as well. This dropped course was so sudden and unexpected. I became even fiery when I realized that I will not be receiving any of my Pell Grant although I was dropped from one class and not both classes. The difference between the dropped class and the failed is that I received partial of my grant ($1,140) for the failed class but now I will not be receiving any grant money for dropped class.

In both cases concerning the failed and recently dropped course, I took two online classes for 11 weeks each time these incidents happened. My Academic advisor even made it her business to call me personally and ask for an additional $1,200 in loans to pay for the course CJS/240 which I am taking at this very moment.

I am upset because I wasted money in which I have to pay back and because I invested time in a school that has turned out to be a hoax. I do not know what I am going to do or where I am going to go from here.

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#5 UPDATE Employee

Office of Dispute Management

AUTHOR: Uofphoenix - (U.S.A.)

Hello,

I work for the University of Phoenix's Office of Dispute Management and would like to look into your husband's situation. Please have him contact me at libby.bailey@phoenix.edu at his earliest convenience.

Libby Bailey, Dispute Operations Manager
University of Phoenix
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