- Report: #641126
Report - Rebuttal - Arbitrate
Complaint Review: Axia College
Axia College3175 E. Elwood Street phoenix, Arizona United States of America
Axia College University Of Phoenix Mis-handling financial aid funds, not interested in educating you only in keeping loan money phoenix, Arizona
*UPDATE Employee: Take Responsibility
*Consumer Comment: You do not make any sense
*General Comment: Student
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I am a 51 year old women who finally decided to return to school. When I decide to enroll in Axia college, University of Phoenix I was called several time by an enrollment counselor. I explained to her I wanted to enroll but did not want to attend until my financial aid process was complete.
I then spoke with the financial aid councelor I explained the same to her, I would rather wait until everything was in place. The Friday July 3, 2010 before class started she told me everything was fine I could start with out any issues.
On July 29 I had not heard anything from her and I called in to get an update, she then told me my loans could not be requested until my NSLDS was updated I asked her why she had not informed me of this fact in the begining again I would not have started class. I had previously given her a clearance letter from my former college which stated they released the funds.
Most colleges would have excepted that but they told me they had changed the process and they did not except that any more, I asked them to provide me with the documentation that informs students that they had changed the process. I have requested this information from several managers and to date have not received this in writting.
I informed them that if they would share this information with students up front the student would more than likely wait until everything is clear before starting class.
Then I realized they already knew that and that would cause enrollment to drop, because students would more than likely wait to enroll. But because it is a numbers game with them(attrition) and is not really about the student or the education the student will receive.
After calling the Unbuzman office and reported them they posted a little of my financial aid but when the large amout came in which would have been given to me for supplies and other educational cost they started playing games and telling me one thing on Monday then on Wednesday the story changed.
Then when I said I was going to withdraw they started telling me things like I would be sent to a collection agency, and I will owe them money. Now mind you I had only taken 2 classes I refused to start the second set because of the financial situation.
I provided them with everything that was needed I received a full pell grant and full loans. Before I started class in the 3 weeks from enrollment to start date the tuition went up.
They try to confuse you when they speak to you about your financial aid. I believe they must gain interest on you fnancial aid and that is why they try to hold on to it and they make you feel like they are doing you a favor, when in fact you have to pay the money back not them.
This was the worst experience I have ever had with a business, in fact I am not sure if I want to go to school any more. I have waited this long to be treated like this it was a horrible experience the lies. I am a honor student with a 3.85GPA and to be exposed to this was just a mess.
Please do not enroll they will be real nice at first, they will call you everyday until you enroll, then you admissions counselor will disapear and everyone else acts like you owe them. Students should get together a file a suit against them.
Enroll in a regular college that has online.
This report was posted on Ripoff Report on 09/16/2010 08:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Axia-College/phoenix-Arizona-85034/Axia-College-University-Of-Phoenix-Mis-handling-financial-aid-funds-not-interested-in-edu-641126. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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