• Report: #221253

Complaint Review: Axia College/University Of Phoenix

  • Submitted: Sat, November 18, 2006
  • Updated: Thu, September 29, 2011

  • Reported By:Vine Grove Kentucky
Axia College/University Of Phoenix
axiacollege.com/how-axia-college-works.asp Phoenix, Arizona U.S.A.

Axia College/University Of Phoenix Sketchy recruiting techniques and Not upfront about the procedures Phoenix Arizona

*General Comment: Axia is the best!!

*General Comment: response

*Consumer Comment: Full Time Student At Axia...

*Consumer Comment: @Kay - Redding

*Consumer Comment: University of Phoenix

*Consumer Suggestion: Someone needs to make a legal note this comment!

*Consumer Comment: You think its Grades Here?

*Consumer Suggestion: Find Out What's Right For YOU!

*General Comment: Axia College is not a Rip Off, Get real

*Consumer Comment: My Side of UOP Axia College

*UPDATE EX-employee responds: Re: numerous concerns from a Former UoP employee

*UPDATE EX-employee responds: Re: numerous concerns from a Former UoP employee

*Consumer Comment: I'm also an Axia "graduate"...and that's not saying much.

*Consumer Comment: Avoiding High pressure sales tactics.

*Consumer Comment: Research

*REBUTTAL Individual responds: Axia college online

*Consumer Comment: Half way there

*Consumer Comment: You Seem Paranoid

*Consumer Comment: You Seem Paranoid

*Consumer Comment: You Seem Paranoid

*Consumer Comment: You Seem Paranoid

*UPDATE Employee: Do your research, but don't believe everything.

*Consumer Comment: Soon to be Graduate

*Consumer Comment: Kat - Current Student at Axia College, Online Campus, University of Phoenix

*UPDATE Employee: You should pay more attention to what you sign up for.

*Consumer Comment: Axia Works

*Consumer Comment: Student at the university

*Consumer Comment: Student at the university

*Consumer Comment: Student at the university

*Consumer Comment: Dyson Dave

*UPDATE Employee: Your lacking ability to think critically is the reason one of the first few FRESHMAN classes taught is "Critical Thinking."

*Consumer Suggestion: I go to University of phoenix too... im sorry... Axia College

*Consumer Comment: Jenna

*Consumer Comment: To Jenna

*Consumer Comment: Too bad.....

*Consumer Comment: To Jon

*Consumer Comment: Hello John!

*Consumer Comment: UoP Success

*Consumer Comment: Business as usual...

*Consumer Comment: UoP is a JOKE!

*Consumer Comment: UoP is a JOKE!

*Consumer Comment: UoP is a JOKE!

*Consumer Comment: Two Side to Every Story...

*Consumer Suggestion: Research before defamation...

*Author of original report: Actually I did...

*Author of original report: Actually I did...

*Author of original report: Actually I did...

*Author of original report: Actually I did...

*UPDATE Employee: You need ask questions more and assume less

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Just wondering is anyone else has had issues with University of Phoenix's Axia College. I emailed for information and about 5 minutes later someone called and recruited me. He was in a hurry to sign me up and told me to remove everyone off my FASFA except UoP.

I was immediately enrolled in classes that I didn't choose. Then when I questioned this I found out the student doesn't pick their class until after the first two. Not to mention this AXIA mess appeared. I just found out 2 weeks ago that Axia is a part of UoP. I'm still getting mystery classes that I am enrolled in when I didn't choose them. Not classes that you'd see for college credit either like Biology or Psychology; but stuff like Extensive Writing in College. But whatever! They also charge $60 for a online book that is hard to work with. I asked about dropping the $60 if I agreed to buy the book and they said "no".

Then the classes have you logging in everyday to complete work when on their website it states just 3 times a week you log in. You also must log in twice to prove attendance. Other online classes I've had allowed you to complete the assignments by Midnight Sunday and if you didn't then you just knew that you weren't going to get a decent grade or pass.

Many companies may send people to Axia but for $250 a credit hour that I am paying for; I'd like to have a REAL REPUTABLE university on my degree. With the shady class names I can't even get my company to pay for class because they can't tell it relates to my job.

Sherri
Vine Grove, Kentucky
U.S.A.

This report was posted on Ripoff Report on 11/18/2006 05:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Axia-CollegeUniversity-Of-Phoenix/Phoenix-Arizona/Axia-CollegeUniversity-Of-Phoenix-Sketchy-recruiting-techniques-and-Not-upfront-about-the-221253. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

Axia is the best!!

AUTHOR: PandoraLvsUoP - (United States of America)

I realize that all of these postings are from years past and I stumbled upon this sight trying to find a website on google to help calculate my GPA after finishing a class at UoPAxia..I have had NOTHING but great times since starting UoP. I attended another online school and the whole 8 months I attended I got not one phone call from my academic counselor or my enrollment counselor after he enrolled me. I was just flailing around from class to class. If I did have a question it was hard to get in touch with anyone who could help me. The only time I could get through to someone was when I was calling financial aid. I feel so much more confident that I will finish my degree with UoP because of the phone calls I receive from my academic counselor. She is the coolest person I have ever met in regards to schooling. I have attended 3 colleges, 2 of which were online and Axia is the best!!


The weird classes the guy talked about in the beginning are beginner classes and help you to get used to online school. It is totally different than conventional colleges and so these classes help you get accustomed to attending school online. And when he talked about having to post attendance twice a week he is right and I think that is a good thing since it is school and should be taken seriously. Two days out of seven is not much and you are not required to be in class everyday. You are only required to attend class twice a week and post your assignments on the days they are due. I have completed 4 classes and am starting my next 2 classes next week. I cant wait and I have nothing but good things to say about this school. And instead of getting on here and publicly bashing this school why dont the haters just come to terms with the fact that you cant please everyone all the time and let it be. UoP works out for a lot of people. Thank you...
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#2 General Comment

response

AUTHOR: Sunflwrgirl - (United States of America)

I received my A.A. Degree in Psychology from Axia last October. I noticed there are a lot of classes that are not related to Science, History, etc. However, I did contact a few major universities and
I was informed my credits will be transferred. Before I even began at Axia I did an investigation
of my own and Axia/UOP is on the up and up.  I see so many people that have had issues with
fianancial aid and courses. However, I have not had one single problem. That is mainly
because I follow every detail regarding the financial aid so I know when the school is paid and
when my refund is mailed.  Axia and UOP will not ask you to choose your classes. You are supposed
to look at the courses under your degree you are signed up for.  The courses are there for
your review. I find that almost 90 percent of the complaints on this forum are because the
perspective students are not asking questions and doing research. Axia/UOP is very expensive,
but you get what you pay for.  UOP is actually higher and I was told up front about this before
I decided to transfer from Axia to UOP.  Yes, you must prove attendance and I do not have a
problem with this. This college is reputable and it's people like you who do not ask questions
that always have the issues.
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#3 Consumer Comment

Full Time Student At Axia...

AUTHOR: Nickey - (United States of America)

I just wanted to reply because I have been reading through the comments...

I am a full time student through the University of Phoenix Axia college. I enrolled in the school with transfer credits from a community college. I have been going to the school for a few months and I am a few credits shy of finishing my Associates degree. While I do agree that some classes you take you do not get to choose, they are general requirement classes that need to be taken just like many other colleges. I have also taken classes that focus on my degree so I can say that I have been starting to learn about my field and get experience.

I have been lucky enough to have councilors who were very knowledgable and helpful. I did have my academic councilor change once within the last few months, but I have not had any problems with the old or new one. Both were very helpful and always answered all my questions and returned my calls. My councilor also checks up on me if I do not post or if I am not meeting attendance. I think a large part of Axia is having a GOOD and KNOWLEDGEABLE councilor to help you along the way- and if you do not like the councilor you do have ask to be switched over to someone who is more experienced. It is YOUR education- take responsibility!! Just like in a college you would go to on campus, the professors and councilors can only help so much. It is important that we as students do our own research too. I asked a lot of questions and annoyed the crap out of my councilors until I understood everything I needed to do- yes it was frustrating but thats what they are there for!! I had horrible councilors at my community college and that was on an actual campus! They wasted my time and money and made me take classes I didn't even need! If I would of went to Axia from the beginning I would have been finished with my Bachelors by now...

I think that many people that are knocking Axia havent used it long enough to judge it properly.

I love that I can do all the work from my own home, on my time, talk to my councilors and professors from home, and finish my degrees.

This is not meant to go against anyone elses opinion- I am just telling my case :)
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#4 Consumer Comment

@Kay - Redding

AUTHOR: P_Smith - (United States of America)

You said "Someone needs to make this a legal note" ---> are you serious. There is nothing illegal about anything that was said. The lack of intelligence you posses is unfathomable. If you know anything about Title IV funding and financial aid (a little research goes a long way) you would know that in order to receive future disbursement for your classes a representation of credits is needed to request more funds for your classes. In this case to keep it simple for you simple mind (dummy classes). These dummy classes, as we are calling them to keep you from getting confused, are a representation of classes you will need to satisfy degree credits needed to graduate with your degree. These classes satisfy particular requirements such as social science, humanities, math, concentration, etc. These "dummy classes" are used to ensure you receive your funding for the classes you do end up taking so you are not left paying out of you own pocket for classes. Let's next respond to each of your nonsensical points. Your nonsense will be in italics. The rebuttal will be in bold.

1. This ex-employee claims this is "inside information". Which means that students are not being disclosed about these extra-classes that are not actually required.



a) This is deceptive to students and to the Federal government and possibly to the other grant programs that exist in certain states.

ALL CLASSES SCHEDULED are visible on your student website therefore all classes are disclosed prior to starting. No deception is present. Also, why would anyone with a brain start a class not knowing what the class is called or where it was applicable in your degree. If you did this you are quite naive. This may explain your net 3 remarks.

2. If these dummy blocks that are not really required are being charged to students and you are collecting Federal funds for these dummy blocks--this would FRAUD, because what you are saying here is these are fake classes that are scheduled to appear legitimate in order to get these funds.

These "dummy blocks" are required and the classes scheduled are to satisfy requirements needed for your degree. Example: Humanities, Social Science, Science, English, Concentration etc.

3. By claiming to cover this up by saying it "benefits" students to continue allowing these dummy blocks even though you are cheating the government to ensure continued Financial aid you are threatening students and not just employees because this could indirectly make students complicit in the FRAUD.

How does ensuring you receive your financial aid for the classes you need to get a degree constitute fraud? I would rather know my financial aid money is readily available versus having to wait or having to pay out of my own pocket. It is not like the funds are pocketed by the university and not used in your education. In order to receive Title IV funding strict book keeping must be kept. Any reputable accredited non-technical based college will require general electives and elective classes for a degree. If you do not know what general electives and electives are then you should really research college degree requirements. Any creditable college will require this, USC, ASU, etc... Google it!

This can be filed under RICO thus you have admitted to possible racketeering at Axia. These are deceptive business practices and worse scheduling "fake dummy classes" to get financial aids to students may be fraud because this implies charges for FAKE classes that are not required and this means you are taking EXTRA financial AID funds which is ripping off the government.

Who is taking extra financial aid funds? The funds are being used for classes you need for your degree and only for the classes you need for your degree. Universities are not allowed to keep access funds to their self, they have to be used for your schooling or sent back to you in the form of a disbursement check. Title IV funding is very regulated, and specific to how a University handles government funds. Another example of your lack of intelligence and ranting of subjects you obviously have no clue about. Research before you make yourself look even less intelligent.

Obviously, your graduate Diploma from Axia taught you nothing about ethics! You are as daft to not realize you have admitted to possible fraud as an ex-employee of Axia. Thank you, and you have now confirmed what all the complaints have been saying. I can tell you are not too bright because you still have learned to spell "alleviate".

Obviously you have no clue about anything you ranted about! You yourself do not realize you have admitted to knowing anything about what you commented on, and should obviously do more research before you make an even bigger fool of yourself. Thank you and know you have confirmed it is people like you who make the United States rank # 18 out of 36 in education for the industrial nations.

--- I have no correlation with University of Phoenix but I do have Masters Degree and have had much experience with Universities Title IV funding or government regulated financial aid, and how it needs to work to ensure your funds are available for your next semester or block in UoPX's case. I honestly believe you are clueless, and should not be spatting off legal opinions when you apparently have no legal experience, or clue about Title IV funding.

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#5 Consumer Comment

University of Phoenix

AUTHOR: Ally - (United States of America)

I am currently a student of Axia College of University of Phoenix. I am actually about to graduate in just a few weeks. I found the it to be easy and convenient to enroll and definitely found my Courses, Instructors, Academic and Financial Counselors to be helpful and supportive through out my enrollment. I took the time to compare schools and found I was happy with University of Phoenix. I am proud to be a Phoenix! I am now preparing to pursue my Bachelors Degree there as well. I apologize for your inconvenience but must give the University thanks for all it has done for me. I will be a 41 year old graduate, if I can do it anyone can.

Newnan, Georgia.

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#6 Consumer Suggestion

Someone needs to make a legal note this comment!

AUTHOR: Kay - (United States of America)

Excerpt taken from the above comments of Axia ex-employee:

"***Here's a little inside information some might find helpful!***" "After you've enrolled, you may check your student website and find you're scheduled for classes that you did not choose. Don't panic! You do not have to take those classes and there IS a reason for it. In order to keep your financial aid and academic status current, you must always have classes scheduled. So, to ensure your financial aid and academic status goes uninterrupted, a new block of classes will be scheduled for you (called a dummy block).
Again, you do not HAVE to take these classes, and the second you choose your own classes, these dummy classes will be replaced. After reading some of the posts here, I think this info will help eliviate come concern."

Actually what you have admitted to is something called FRAUD. This is indeed that you are an ex-employee and hopefully if you were dumb enough to use your real name into signing this forum your post could can be acquired by a subpoena. By the way it is "alleviate" not "eliviate". This has only confirmed many of the complainers' claims of deceptive practices. This does not alleviate but rather confirms that this could be considered FRAUD and worse:

1. This ex-employee claims this is "inside information". Which means that students are not being disclosed about these extra-classes that are not actually required.
     a) This is deceptive to students and to the Federal government and possibly to the other grant programs that exist in certain states.

2. If these dummy blocks that are not really required are being charged to students and you are collecting Federal funds for these dummy blocks--this would FRAUD, because what you are saying here is these are fake classes that are scheduled to appear legitimate in order to get these funds.

3. By claiming to cover this up by saying it "benefits" students to continue allowing these dummy blocks even though you are cheating the government to ensure continued Financial aid you are threatening students and not just employees because this could indirectly make students complicit in the FRAUD.

This can be filed under RICO  thus you have admitted to possible racketeering at Axia. These are deceptive business practices and worse scheduling "fake dummy classes" to get financial aids to students may be fraud because this implies charges for FAKE classes that are not required and this means you are taking EXTRA financial AID funds which is ripping off the government.

Obviously, your graduate Diploma from Axia taught you nothing about ethics! You are as daft to not realize you have admitted to possible fraud as an ex-employee of Axia. Thank you, and you have now confirmed what all the complaints have been saying. I can tell you are not too bright because you still have learned to spell "alleviate".
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#7 Consumer Comment

You think its Grades Here?

AUTHOR: Kay - (United States of America)



Look I have gone to Axia 6 months and my grade level is in the A range easily. So if you think people are here complaining simply because they were failing the classes this is not the case scenario here.

I have since researched what a real Communications degree requires and none of the classes or the materials match what other Universities and Colleges have. The materials in Axia are written at the level of a 4th grader or less. I find this insulting to human adult intelligence for starters.

All this school is doing is reteaching grade school and some high school level material that should already have been learned by students. Why should an Axia student have to retake Algebra when this was already completed in High School for example? Especially since I was already Pre-calculus my Senior year. This makes no sense.

Why is Axia teaching how to write your ideas in bubble balloons as a brainstorming technique? This is something that is taught as early as the 3rd and 4th grades in English grammar and writing! The curriculum is dumbed down to the point my 10 year old could pass these courses with flying colors!

Now you might think this is good because it makes things easy. In the long run, you are depriving yourself  of a well-rounded good education and thus in my opinion short-changing your career. No wonder some employers will not accept Axia. Now I have a had number of reputable people agree with me just on this one aspect.
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#8 Consumer Suggestion

Find Out What's Right For YOU!

AUTHOR: WilliamDon - (United States of America)

I have to pretty much agree with Eric. In short, I'm not big on these blanket statements of something is a total rip off, or the opposite, something is the greatest thing since sliced bread. Things are what they are. I went to Axia. It's not perfect. Nothing is. It was, though, pretty much what it claims to be. It's not a $30,000/year Harvard education. But it is by no means useless or a rip-off. My situation prevented me from going to a full-time, in-person, expensive college. Getting a degree online, at a fairly accelerated pace, but still with some leeway where I could work, worked for me. What I'm about to say applies to a lot of things, not just college or this online college in particular. Do a bunch of research. Figure out, in advance, how long it will take, what it will cost, and if the end result meets your expectations. Then decide if it is right for you. People are very quick to make drastic decisions based on little information. That even applies to study. I went to Ace-Axia (www.ace-axia.com) to get some cheap class notes. Some people immediately said this was cheating and plagiarism. Yup, it would have been had I just took someone else's paper and turned it in on my own. I didn't do that. I love information - the more the merrier. I looked over other people's class notes simply as a means of getting extra information. If I had abused it, it wouldn't matter to Axia, I would have only been wasting my time and money getting a fake education. Study, study, study. Not only in school, but *before* going to school to find out what is the right school for *you*! Your needs aren't the same as mine or anyone elses!
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#9 General Comment

Axia College is not a Rip Off, Get real

AUTHOR: knowledgeispower - (United States of America)

Axia college is the name of the online division. It is apart of University of Phoenix. I am sure if you asked someone would of gladly explained this to you. Thats the way that it works. Your first couple of courses are chosen for you and then you are allowed to pick the rest aside from your major. For example if your major is business then all of the classes are going to be business. The school is set up to help you get your degree fast. You sound like a whiny baby that has nothing better, but complain because you do not know how to make informed decisions. I am sure they did not force you to take classes and fill out the paperwork. This is illegal. Axia is a wonderful school made for people who are self-motivated people. The cost of materials are cheap compared to on ground college. You would be paying a couple thousand dollars for books and supplies. 

They have to keep track of you somehow thats why you have to log in. It is college? What do you expect? Do you think the work is going to be easy. If that were the case everyone would have a degree. Logging in three times a week is nothing compared to a ground college campus. I attend Axia. It is the policy that all work has to be turned in by midnight Sunday so what are you talking about. Axia is regionally accredited. The transcripts show as university of phoenix. I have transferred to another college before and they accepted the credits. No problem. You obviously have no clue what you are talking about. You weren't intelligent enough to ask questions about the school before you signed out and most of what you are saying is inaccurate. Don't diss the school because of your own stupidity. University of Phoenix is one of the largest regionally accredited and it is respected. Find yourself a hobby other than posting inaccurate information. 
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#10 Consumer Comment

My Side of UOP Axia College

AUTHOR: Winter123 - (United States of America)

Hello Sherry,


I am sorry for your poor experience with UOP/Axia College.   But based on my own experience as a current student of UOP/Axia I have had a positive academic experience with UOP/Axia.  I have also reffered about 8 people to UOP/Axia and they have actually had a postive experiences experiences with UOP/Axia.   As a matter of fact one of the indiviuals transfeered out when they felt that the program was not for him and his UOP academic counselor helped him to make the transfer as smooth as possible.   6 People that I reffered have recieved employer tuition assistance for there degree program at UOP/Axia.   While you may have been immediately enrolled in classes I doubt very much that you were not alolowed to pick your classes.   I have taken my classes in the exact order that I requested.  Your academic counselor works one on one with you to design your course schedule.  It sounds like the classes that you are talking about are the very first classes that they give you when you start classes at UOP.    These classes are very important thry are sort of like an orientation into the school and the academic forum and you get credit for these classes.   Also I personally have opted out of the $60 by purchasing the book.   Yes they are demanding more class participation, why because many people show that they prefer to work alone and the last time I checked a team is always better than going solo.  LIke because the classes are online they prefer not to interact with there peers in the class forum.  People spend more time on facebook or myspace than they do in their class forum.   All of my classes pertain to my career even the general ed classes that I take such as ETH 125 originally I thought that it was useless but I learned a lot after taking it.  I also realized how much it pertained to my chosen career field.   I have take BIO and Psy classes as they pertain to my intended major.   Also based on the employers that I have spoken with such as Jackson Hewitt or Bally's alot of their employees from UOP are better prepared in today's market than those from traditional colleges and Universities.   Columbia University exepts students that have graduated from UOP/Axia This says a lot since Columbia is an IVY leage University.   As a matter of fact when I told my academic counselor of my future career goals we have been working hand in hand to ensure that my goals are met.  As a matter of fact we have pooled the resources of my local physical UOP campus to help find oportunities in locale to further achieve my goal.   Imagine that UOP/Axia is actually guiding my career to med school.  As a matter of fact when Columbia told my academic advisor that I needed Research experience she contacted my local community college to find out what classes I would need to enroll in their Science program so that I could get the research experience that I need to get into Columbia University and we are working toward that now.  I will have all of the classes that I need to start classes at my local community college this coming fall and get the research experience that I need in order to attend Columbia University here in NYC.   This is my experience at Phoenix.   I AM A PHOENIX.   I LOVE  UOP.

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#11 UPDATE EX-employee responds

Re: numerous concerns from a Former UoP employee

AUTHOR: frebyrd - (USA)

Even though this thread was started some time ago, I felt compelled to throw my two cents in.  I am an Axia graduate as well as a former UoP employee and thought that I might be able to provide insight regarding some of the issues I've read. 

My job at UoP was not an enrollment counselor (seems like they are really taking a beating..lol), but as a financial counselor, academic counselor and finally as a student services counselor(which is the duel role of academic and financial counselor combined).  Let me start by reminding everyone that an enrollment counselor is a sales person.  Their job is enroll students, pure and simple.  Just as in any sales position, there are honest enrollment counselors and others who are deceptive.  To be completely frank, academic and financial counselors often butt heads with enrollment counselors for a variety of reasons, primarily because enrollment truly advocates for the students (especially financially) and wants us to bend or break the rules (such as giving discounts, waiving the resource/access fees, etc), which is  never going to happen unless UoP is offering some kind of promotion.  They will almost always take the students side, in an attempt to retain that student.  They actually are a students strongest advocate!

Anyway, if you are unfortunate enough to get an enrollment counselor who is a fast talker, or who you feel is a little shady, fear not! You will get the truth from your academic and financial counselors! As a matter of fact, before you ever start class, you will speak to both counselors who are required to  bombard you with a ton of information.  For example, your FC (financial counselor) will explain tuition costs, payment options and obligations, Title IV funding (Federal financial aid) options, process, responsibilities,etc., how attendance will effect the amount you owe, financial consequences of dropping, etc.  Your AC (academic counselor) will review posting, attendance, late assignments, how to navigate the student website, resources, etc.  Additionally, you will be contacted periodically thru your program by your AC to see how things are going and answer questions, or if it looks like you won't meet the attendance requirement for the week, etc.  In the 4 years that I worked there, I never heard any complaints that a student wasn't being supported.  In actuality, I was often scolded by students who felt bombarded by all the REQUIRED phone calls from his or her support team!  The point here is that there are checks and balances in place to ensure that the student is well informed before ever starting class.

Also, please remember, that even if you have a fast talking, misleading enrollment counselor, YOU still have to sign a bunch of papers, YOU have to complete the financial aid paperwork, and YOU still have to give your credit card info.  Which means YOU can still say no at any time! The EC cannot force you to enroll without your OK.

Attendance seems to be another confusing issue on this thread..To meet the attendance requirement, you simply have to post something somewhere on your student website. It can be submitting an assignment or a "checking in"..as long as you hit the post button, it counts as attendance (called "posting positive attendance, or "posting positive"). You have to do that 2 times every week.  If you fail to do that for 3 of the 9 weeks, you will be automatically dropped. If you are dropped (or withdraw), you are charged for every week that you've posted positive attendance.  If you retake the class, you have to pay for the whole class again, with the exception of the resource fee if you retake the class w.in a certain time period.  If you are using financial aid to pay for your class and fail, withdraw or drop, then its a little trickier, because financial aid will only pay for a class one time.  So, for example, if you enrolled for a class and never posted anything for the 1st 3 weeks, then you would not owe any tuition and would automatically be dropped from the class.  However, your enrollment fee (assuming you're a new student) and the fee for your books would not be refunded.  I hope that clarifies some of the misinformation that I've read on here.

On a related note, someone on this thread couldnt finish her assignments because her house burned down.  If you do have an extreme situation like that, there IS assistance available!  While we cant get you an extension for assignment submittal, there is a financial option called an AWTC that your FC can help you with, so that you can retake the class without having to pay for the entire thing a second time.  Just contact your FC who can help you with this process.  Also, your instructor has the final say in whether you can submit your assignment later than the 4 days (at a 10% deduction per day) described in the syllabus.  However, they rarely do permit it, but its worth a try, right?

Another person had an excellent post regarding UoP's ADA compliance for those with disabilities. If you mention to ANY UoP employee that you have some type of medical condition or disability, they are required to submit a referral to the ADA dept, who will contact you within 48 hours.  This is all confidential, btw, and not recorded anywhere in your records.  Some of the assistance they provide include extensions, btw.

Another concern that many people had was regarding class selection being made for them.  Yes, the first couple of classes you take are scheduled for you.  Thats because (as many others pointed out), these classes are mandatory for all new students.  I had to take them and thought, just as many other people on here did, that they were a waste of my time..until later on in my degree program, when I found that I did actually need some of the information.  The point behind them is to get you used to learning in an online forum, doing college level papers, effective research, etc.  ALL universities have similar, mandatory classes.  However, once you've completed those mandatory classes, your class selection is up to you! You chose the classes you want to take, keeping in mind that there are certain classes that are mandatory for your degree (after all, you can't graduate with a degree in psychology if you dont take any psychology classes, right?). 

***Heres a little inside information some might find helpful***  After you've enrolled, you may check your student website and find that you're scheduled for classes that you did not choose.  Don't panic! You do not have to take those classes and there IS a reason for it.  In order to keep your financial aid and academic status current, you must always have classes scheduled.  So, to ensure your financial and academic status goes uninterrupted, a new block of classes will be scheduled for you (called a dummy block).  Again, you do not HAVE to take these classes, and the second you chose your own classes, these dummy classes will be replaced.  After reading some of the posts on here, I think this info may help alliviate some concerns.

For those who are concerned about Intel no longer encouraging or supporting its employees who persue a degree at UoP, I can tell you that part of the reason is because Intel (as well as MANY other large corporations) and UoP had a tuition partnership.  Employees of Intel who utilized Intels tuition reimbursement program received a substantial discount on tuition costs.  Obviously this worked well for the corporations involved (who, when reimbursing the employee, paid less) as well as UoP (who had a company encouraging students to attend).  However, that agreement expired and Intel and UoP could not come to terms on a new tuition rate, etc.  The bottom line is it was more about dollars and cents than quality of education.

Several people mentioned the NYT article and Dept of Ed report regarding enrollment counselors being paid to bring in the students.  That may have been UoPs policy in the past, but it isnt now.  ECs are paid a salary.  Are there expectations that they enroll a certain number of students? Yes.  Do they get paid a bonus or "by the head
"? No.  Just like any sales job, there are certain criteria they are expected to meet..including things like how many "cold calls" they can make in an hour, how long they're on the phone, how much info they send by mail, etc.  But, they are not paid bonuses or commissions.  I think you'll find there are a lot of schools like that..especially private schools.

Finally, as an Axia graduate, I can assure you that UoP is NOT a diploma mill!  For many, the first few classes may make you think that it is a diploma mill, because the work is relatively simple. Also, you may wonder if some of your classmates graduated grade school, let alone high school.  But, by your second or third block of classes, the questionable students have usually been weeded out, the work gets substantially more challenging and you WILL feel like you're earning your degree! There are days when you will wonder why you ever started this journey and seriously consider quitting because the work just isnt as easy as it was in the beginning.  But trust me..stick it out! As I said at the beginning of this post, I am a FORMER employee.  Why former? Because after getting my AAPSY at Axia, I got a better job in the field of my choice.  My new employer did not look at my degree and scoff at it!  Online education is being offered by most universities, and employers no longer look at an online degree with a skeptical eye, like they did 10 years ago. 

I apologize for the length of this post, but do hope that I've laid to rest some of the concerns or miscommunications to rest.  I also hope that everyone who had the patience to read this whole thing realizes that this is coming from someone who has absolutely nothing to gain by singing UoPs praises.  Afterall, I dont have anything to lose if they closed their doors tomorrow!  My honest intention was to clear up some of the issues I read about, and hopefully give insight to anyone who had questions. 

I really do this helps someone and best of luck to all who read it...whether you chose UoP or not!! :-)

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#12 UPDATE EX-employee responds

Re: numerous concerns from a Former UoP employee

AUTHOR: frebyrd - (USA)

Even though this thread was started some time ago, I felt compelled to throw my two cents in.  I am an Axia graduate as well as a former UoP employee and thought that I might be able to provide insight regarding some of the issues I've read. 

My job at UoP was not an enrollment counselor (seems like they are really taking a beating..lol), but as a financial counselor, academic counselor and finally as a student services counselor(which is the duel role of academic and financial counselor combined).  Let me start by reminding everyone that an enrollment counselor is a sales person.  Their job is enroll students, pure and simple.  Just as in any sales position, there are honest enrollment counselors and others who are deceptive.  To be completely frank, academic and financial counselors often butt heads with enrollment counselors for a variety of reasons, primarily because enrollment truly advocates for the students (especially financially) and wants us to bend or break the rules (such as giving discounts, waiving the resource/access fees, etc), which is absolutely never going to happen unless UoP is offering some kind of promotion.

Anyway, if you are unfortunate enough to get an enrollment counselor who is a fast talker, or who you feel is a little shady, fear not! You will get the truth from your academic and financial counselors! As a matter of fact, before you ever start class, you will speak to both counselors who are required to  bombard you with a ton of information.  For example, your FC (financial counselor) will explain tuition costs, payment options and obligations, Title IV funding (Federal financial aid) options, process, responsibilities,etc., how attendance will effect the amount you owe, financial consequences of dropping, etc.  Your AC (academic counselor) will review posting, attendance, late assignments, how to navigate the student website, resources, etc.  Additionally, you will be contacted periodically thru your program by your AC to see how things are going and answer questions, or if it looks like you won't meet the attendance requirement for the week, etc.  In the 4 years that I worked there, I never heard any complaints that a student wasn't being supported.  In actuality, I was often scolded by students who felt bombarded by all the REQUIRED phone calls from his or her support team!  The point here is that there are checks and balances in place to ensure that the student is well informed before ever starting class.

Attendance seems to be another confusing issue on this thread..To meet the attendance requirement, you simply have to post something somewhere on your student website. It can be submitting an assignment or a "checking in"..as long as you hit the post button, it counts as attendance. You have to do that 2 times every week.  If you fail to do that for 3 of the 9 weeks, you will be automatically dropped. If you are dropped (or withdraw), you are charged for every week that you've attended.  If you retake the class, you have to pay for the whole class again, with the exception of the resource fee if you retake the class w.in a certain time period.  If you are using financial aid to pay for your class and fail, withdraw or drop, then its a little trickier, because financial aid will only pay for a class one time.  So, for example, if you enrolled for a class and never posted anything for the 1st 3 weeks, then you would not owe any tuition and would automatically be dropped from the class.  However, your enrollment fee (assuming you're a new student) and the fee for your books would not be refunded.  I hope that clarifies some of the misinformation that I've read on here.

On a related note, someone on this thread couldnt finish her assignments because her house burned down.  If you do have an extreme situation like that, there IS assistance available!  While we cant get you an extension for assignment submittal, there is a financial option called an AWTC that your FC can help you with, so that you can retake the class without having to pay for the entire thing a second time.

Another person had an excellent post regarding UoP's ADA compliance for those with disabilities. If you mention to ANY UoP employee that you have some type of medical condition or disability, they are required to submit a referral to the ADA dept, who will contact you within 48 hours.  This is all confidential, btw, and not recorded anywhere in your records.  Some of the assistance they provide include extensions, btw.

Another concern that many people had was regarding class selection being made for them.  Yes, the first couple of classes you take are scheduled for you.  Thats because (as many others pointed out), these classes are mandatory for all new students.  I had to take them and thought, just as many other people on here did, that they were a waste of my time..until later on in my degree program, when I found that I did actually need some of the information.  The point behind them is to get you used to learning in an online forum, doing college level papers, effective research, etc.  ALL universities have similar, mandatory classes.  However, once you've completed those mandatory classes, your class selection is up to you! You chose the classes you want to take, keeping in mind that there are certain classes that are mandatory for your degree (after all, you can't graduate with a degree in psychology if you dont take any psychology classes, right?). 

***Heres a little inside information some might find helpful***  After you've enrolled, you may check your student website and find that you're scheduled for classes that you did not choose.  Don't panic! You do not have to take those classes and there IS a reason for it.  In order to keep your financial aid and academic status current, you must always have classes scheduled.  So, to ensure your financial and academic status goes uninterrupted, a new block of classes will be scheduled for you (called a dummy block).  Again, you do not HAVE to take these classes, and the second you chose your own classes, these dummy classes will be replaced.  After reading some of the posts on here, I think this info may help eliviate some concerns.

For those who are concerned about Intel no longer encouraging or supporting its employees who persue a degree at UoP, I can tell you that part of the reason is because Intel (as well as MANY other large corporations) and UoP had a tuition partnership.  Employees of Intel who utilized Intels tuition reimbursement program received a substantial discount on tuition costs.  Obviously this worked well for the corporations involved (who, when reimbursing the employee, paid less) as well as UoP (who had a company encouraging students to attend).  However, that agreement expired and Intel and UoP could not come to terms on a new tuition rate, etc.  The bottom line is it was more about dollars and cents than quality of education.

Several people mentioned the NYT article and Dept of Ed report regarding enrollment counselors being paid to bring in the students.  That may have been UoPs policy in the past, but it isnt now.  ECs are paid a salary.  Are there expectations that they enroll a certain number of students? Yes.  Do they get paid a bonus or "by the head
"? No.  Just like any sales job, there are certain criteria they are expected to meet..including things like how many "cold calls" they can make in an hour, how long they're on the phone, how much info they send by mail, etc.  But, they are not paid bonuses or commissions.  I think you'll find there are a lot of schools like that..especially private schools.

Finally, as an Axia graduate, I can assure you that UoP is NOT a diploma mill!  For many, the first few classes may make you think that it is, because they are relatively simple, and you may wonder if some of your classmates graduated grade school, let alone high school.  But, by your second or third block of classes, the questionable students have usually been weeded out, the work gets substantially more challenging and you WILL feel like you're earning your degree! There are days when you will wonder why you ever started this journey and seriously consider quitting because the work just isnt as easy as it was in the beginning.  But trust me..stick it out! As I said at the beginning of this post, I am a FORMER employee.  Why former? Because after getting my AAPSY at Axia, I got a better job in the field of my choice.  My new employer did not look at my degree and scoff at it!  Online education is being offered by most universities, and employers no longer look at an online degree with a skeptical eye, like they did 10 years ago. 

I apologize for the length of this post, but do hope that I've laid to rest some of the concerns or miscommunications to rest.  I also hope that everyone who had the patience to read this whole thing realizes that this is coming from someone who has absolutely nothing to gain by singing UoPs praises.  Afterall, I dont have anything to lose if they closed their doors tomorrow!  My honest intention was to clear up some of the issues I read about, and hopefully give insight to anyone who had questions. 

I really do this helps someone and best of luck to all who read it...whether you chose UoP or not!! :-)

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#13 Consumer Comment

I'm also an Axia "graduate"...and that's not saying much.

AUTHOR: Debbie - (U.S.A.)

I was coerced into doing the UoP thing by a friend (who's no longer a friend - for other reasons) who said it was a great way to get my college degree at my own pace.

Not going to college was always my number one regret in life and at 30 years old, decided to finally go for it.

I was swept up in the Axia/UoP thing so fast, it really made my head spin. MY OWN FAULT that I never asked about the cost of the tuition, since they really skimmed by that, saying that I could get financial aid and wouldn't have to worry about it until I graduated. Since that seemed so far off...I just went with the flow and let the counselor sign me up.

So here I am, two years later and I have an Associates degree from Axia College that is worth not much more than the paper its printed on. Oh yeah, I'm also about $22,000 in debt.

Now, I could have continued with my Bachelor's Degree, but quite frankly, I couldn't afford to drown in the sea of debt that is University of Phoenix. While you have that 'perk' of not having to pay on your student loans while actively enrolled in school, the debt, of course, keeps mounting so eventually you WILL be writing that check to Sallie Mae every month for the next 20 years or whatever.

Bottom line is - I'm no closer to a better job than I was two years and $22,000 ago. I wish I had never done it...but that's just me.
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#14 Consumer Comment

Avoiding High pressure sales tactics.

AUTHOR: Rick - (U.S.A.)

Hi Sherri,

The enrollment counselors are high pressure sales people. The ultimate decision is yours alone. They will use every trick in the book to get you to sign today; don't do it. As for paying for the books, I told them I was not signing up for enrollment unless my books were to be included for free. They said they could not do that; I said good-bye and to call me when it was possible.

I received a call that afternoon saying the books for my first two classes would be free. I asked them if they were willing to provide the books for free for the entire course, they said they could not do that; I said good-bye.

The next day I was told over the phone that they were willing to do that. I asked that the agreement be sent to me by email. He told me that he would do that as soon as I was enrolled. I explained that when I received an email stating our agreement I would consider enrolling. By the afternoon I received the agreement by email and an immediate phone call by them. I enrolled that day after all my questions were answered. They will not volunteer any information, you must ask for it.

As for the first classes, they are not mystery classes they are classes that are required. In my case the first two classes were General English and a Business communication class. You must matriculate before you can decide on what classes you want to take next. They may tell you no and have a reason why. If you insist on the order in which you wish to take of the classes, or you will drop out, there will be two options. You will either drop out or get the classes in the order you wish.

If they want you to stay enrolled they will be flexible, but do not expect to always get your way because they may have to assign the classes according to the course syllabus.

Make sure everything is in writing via email; do not rely on conversations by phone. Any phone calls should be followed up by email confirming any conversation and promises. Make sure every email you send gets a reply. Phone calls are hearsay. Get it in Black and White.

The school is not a bad one. Most of my facilitators were very good. My counselors were also good. I had one instructor that seemed to just go through the motions, but he was fair and gave me a good grade. I found the classes challenging. I also learn something. You may notice that I am applying what I have learned in school to this posting. My writing skills improved 100%. To say the school is worthless is not fair, the school does teach to those willing to learn.

My only problem I found was that many of my classmates should not have been allowed to matriculate. Many of the students were in need of remedial education; especially in English writing and grammar.

After six classes I decided to drop out. You must provide sufficient time before your next class or you will be charged for it whether you attend it or not. Make sure it is done in a timely manner by email. Do not rely on phone conversations.

Read my postings in this forum. Look for Rick from Shelton Ct. I went through it and can help others avoid the pitfalls. I managed to get through it without getting hurt because I understood what I was signing and made them put all promises in writing.

No one can make you sign anything. If it does not sound right; don't sign. Make them have to negotiate for a better deal for you before you sign and spend any money. Get it all in writing. After my first two classes were over I saw that they had me paying for my books. I presented them with the original email promising me free books for the entire course. They were not happy, but had to give me what was promised because an email may constitute a legally binding contract, and in this case it did.

Negotiate from a position of strength. That position is before you enroll. They want students very badly and will be flexible. The thing I enjoyed the most about the enrollment process was making them capitulate or get a dial tone. They always called backed.

I recommend to anyone thinking about enrolling in any on-line class to get all the facts and make them wait if needed. Do not sign on the first day. Believe me; they will call back again and again with better offers and the same high pressure sales tactics. Be strong and say no if it does not feel right.

If you are to enroll; be in position not to take the course using solely student loans. That is were you will find yourself unable to take a break. Do not fail any classes because student loans and grants will not cover failed courses.

For an associate's degree using a student loan you must take two classes at a time without a break for 50 weeks a year. For almost two years. Very few people could do that. I had to take a 29 day break (the maximum allowed) between two classes for personal reasons. The result was paying for one class out of my pocket if I stayed on schedule. Instead of doing that I dropped out before my financial aid disbursal was used up; now it will be applied to my student loan payment. This is something I can handle.

After six classes I am glad I enrolled and I am glad I quit. Whatever I learned from the UoP's on-line course I will take with me. I did not leave empty handed, I did leave with a straight "A" average and some useful knowledge.

Anyone wishing to contact me through this forum may do so. I check in at least once a week. Before you sign on the dotted line ask me about my experience with the UoP. I will be fair and give credit to the school were it is appropriate and will warn you of the fine print when I am asked.

Look for Rick from Shelton Ct. and read my postings. I believe you will find them informative and honest. Remember no one can make you do anything especially sign a contract.

Good luck and enjoy your education. I did.




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#15 Consumer Comment

Research

AUTHOR: Kimiko - (U.S.A.)

Before attending any college, you should conduct your own research on it.
I'm a student at Axia College of UoP and I believe the required courses are necessary. While one student may have an understanding of a certain required course, another may not. If anything, consider it a refresher course. You're not going to take all the courses you want in a community college, so why fret too much about the classes at Axia? I, personally, didn't enroll at Axia College to have a fun and easy experience, so I'm willing to get these courses out of the way.
If you find that you regret enrolling at Axia or felt that you were rushed into it, you should have read more about it (like you're doing now) or simply said "no" to the counselor and gone about your business. It's not as if the counselor is forcing you to join up, as opposed to just trying to persuade you.
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#16 REBUTTAL Individual responds

Axia college online

AUTHOR: Bubblelyme - (U.S.A.)

Sherri,
I had the same Problem. They did the same thing to me. They rushed me into signing up and then when i did. I never took any classes pertaining to the degree that I was seeking for the full year I was there. Then to top things off. I was getting finical aid and they took every bit of that and then now there saying that I owe them over 2400.00 Dallors and they wont give me copy of my transcripts from when I was there for my college I been attending for over year now because they say I have outstanding bill with them. So the school I am at now will not even allow me to get any finical funding no more because of this school. BEWARE STAY AWAY from this school there trouble.
Mary
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#17 Consumer Comment

Half way there

AUTHOR: David - (U.S.A.)

It is hard to believe the complaints I have been reading here. The majority posting complaints have only done the core classes. I am halfway to my Associates. I have had no issues with any members of my academic team. I made sure I understood all aspects of Axia before enrolling. My Academic Adviser has allowed me to be extremely flexible with my schedule; at times taking one class at a time, and few times taking a month or longer break from class. They have not rushed me through the classes and are always making sure I am succeeding. Their number one goal is to see me graduate, and have helped me with any problems I have had. My advisers have even given me information towards CLEPing certain classes, so I can graduate faster.

My lone complaint is with the instructors; each one has his/her own view of APA format. The last instructor I had would not explain to me how she wanted it exactly formatted, and I had to figure her style out on my own. I will admit I can be an instructors worse nightmare; my views often contradict the instructors and fellow students. Though my views vary, the instructors have not docked me points; they actually encourage my secondary viewpoints.

Yes, classes do cost a decent amount; however, we are paying for convenience and a degree. I have been extremely satisfied with my experience at Axia/UoP.
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#18 Consumer Comment

You Seem Paranoid

AUTHOR: Littlemel - (U.S.A.)

I came across your post and even though it's been a couple of years I felt I needed to respond.

1. When I talked to my recruiter he spent hours on the phone with me answering all of my questions. He did not rush me at all. He explained right up front that the online portion of UOP is Axia.

2. No one is signing you up for "mystery" classes. Just like in campus college every student has to complete basic courses. I have just completed my first year and now I'm able to choose my courses. If you are in a program you are required to complete certain courses.

3. There are schools who charge much more than $250 per credit

4. Um, Axia gives you until midnight ARIZONA time. For me, this means 2am or 3am EST depending on the time of year. So, I don't know what the complaint it about.
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#19 Consumer Comment

You Seem Paranoid

AUTHOR: Littlemel - (U.S.A.)

I came across your post and even though it's been a couple of years I felt I needed to respond.

1. When I talked to my recruiter he spent hours on the phone with me answering all of my questions. He did not rush me at all. He explained right up front that the online portion of UOP is Axia.

2. No one is signing you up for "mystery" classes. Just like in campus college every student has to complete basic courses. I have just completed my first year and now I'm able to choose my courses. If you are in a program you are required to complete certain courses.

3. There are schools who charge much more than $250 per credit

4. Um, Axia gives you until midnight ARIZONA time. For me, this means 2am or 3am EST depending on the time of year. So, I don't know what the complaint it about.
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#20 Consumer Comment

You Seem Paranoid

AUTHOR: Littlemel - (U.S.A.)

I came across your post and even though it's been a couple of years I felt I needed to respond.

1. When I talked to my recruiter he spent hours on the phone with me answering all of my questions. He did not rush me at all. He explained right up front that the online portion of UOP is Axia.

2. No one is signing you up for "mystery" classes. Just like in campus college every student has to complete basic courses. I have just completed my first year and now I'm able to choose my courses. If you are in a program you are required to complete certain courses.

3. There are schools who charge much more than $250 per credit

4. Um, Axia gives you until midnight ARIZONA time. For me, this means 2am or 3am EST depending on the time of year. So, I don't know what the complaint it about.
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#21 Consumer Comment

You Seem Paranoid

AUTHOR: Littlemel - (U.S.A.)

I came across your post and even though it's been a couple of years I felt I needed to respond.

1. When I talked to my recruiter he spent hours on the phone with me answering all of my questions. He did not rush me at all. He explained right up front that the online portion of UOP is Axia.

2. No one is signing you up for "mystery" classes. Just like in campus college every student has to complete basic courses. I have just completed my first year and now I'm able to choose my courses. If you are in a program you are required to complete certain courses.

3. There are schools who charge much more than $250 per credit

4. Um, Axia gives you until midnight ARIZONA time. For me, this means 2am or 3am EST depending on the time of year. So, I don't know what the complaint it about.
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#22 UPDATE Employee

Do your research, but don't believe everything.

AUTHOR: 3ntropy - (U.S.A.)

Hi, I work for UoP, and I was alarmed with all of the reports on this site regarding shady actions by the company. There are many sides to a story like this, and as the previous rebuttal indicated, there are also a lot of factors to take into account.

I'll address the enrollment counselors first. They are sales people. Plain and simple. Please tell me this doesn't surprise you all. I sell an intangible product (education)by building rapport with my customers (students). I educate people on our programs, our tuition and other costs, accreditation, and answer their questions as thouroughly and honestly as I can.

If the potential student wants to enroll based on the info provided, I help them with the process. I don't trick them, I don't lie, and I don't promise them the moon. I help them if they decided they want to go to college. It sounds like your enrollment counselor KC, did a pretty good job of explaining things. I also see that you read an unsubstantiated report on the internet and freaked out. Don't believe everything you read on the internet, including this. Form your own opinion based on fact, not hearsay.

I was made aware of this website by a student, who ironically, is starting Axia College on August 11th. She was concerned about some of these outrageous reports and wanted straight answers. You would have to ask her is she was satisfied with my responses, but here is what I explained in a nutshell.

People love to be victims because it's the easy way out. People who go through life as victims look for any reason to complain and they do so loudly. People who decide not to be victims build bridges and get over them. They also make lemonade out of lemons. Lots of cliches, I know.

There are shady salespeople out there. Go to your nearest car lot or cell phone provider. They also slip in to our company. We have all kinds of internal safeguards to ensure compliance with federal, state, and educational regulations, and that's why we are the largest private educational institution in the nation. We provide what people are looking for.

I am honest, caring, and take care to lay everything out as clearly as possible for my students. And they respond to that by feeling enabled. What's wrong with that. I'm an expert on financial aid loans and grants because I was first a student here before getting a job here. I enjoyed the classes I was taking, and in fact, just graduated with my bachelors degree a month ago. It was one of my life goals, and I'm glad I did it.

As many negative reviews are published on the internet, there are also millions of positive emails, notes, and letters that are from students who enjoy their experience here, couldn't thank their enrollment counselors enough for inspiring and helping them, and who couldn't have gotten where they are education-wise without UoP.

I am a believer in this company. It's not perfect, and neither am I, but I will include my name and number here at work to answer serious questions.

Jeremy
704-972-9502
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#23 Consumer Comment

Soon to be Graduate

AUTHOR: Brandie - (U.S.A.)

I have read through this thread and I would just like to post my thoughts here for any who might like to take the time to read. I will soon be walking across the stage for my associate's degree from AUoP.
Is Axia- UOP a diploma mill? No, not in my opinion.
Some of my classes have been "easy" compared to other courses while others have been a major challenge. I have gone to a private four year college, a community college, and now an online college. For me online learning was more of a convince than the other traditional methods. Axia College is backed by a wonderful campus (university of phoenix) and I trust the accreditation. I know I have worked hard for my degree.

Is Axia - UOP hard work? Definitely!
I have spent countless nights up after the kids go to bed working on an assignment, posting to DQ's etc. No degree is easy. I know some are not saying they expected their degree to be easy but I want future students to know Axia College is Not an easy degree.
ADA ...
I have cerebral palsy. I will admit that I did not know about any accommodations that could be made through the university for me until after I had completed a couple of courses. When I started having trouble with my assignments I talked to my academic advisor who told me about the ADA accommodations I could apply for. I was able to get time extensions on my assignments with a recommendation from my doctor and I know some students are able to get additional software at no additional charge so that the materials are read allowed by doctor's recommendation. However, the material is in the student center when you log in. If you login and go to My Campus Information there is a link there for University Disability Services.
I would agree that an academic advisor that did not provide you with this information should maybe be placed on probation of sorts or perhaps the staff needs more education as to the information they should be providing. Disability services are an important part of many aspects of life. There are many laws in place to make sure that those services are extended to those in need of them.

My academic counselors have been a great help to me. Sometimes they call me on Fridays to let me know that I need to post if I haven't already. Sometimes the ADA counselor calls just to see how I am holding up because they know my life outside of school is rough right now and that is why my grades took a big drop last block. I would venture to say for those who seek to communicate their issues, who look for ways to resolve them many of them can be solved.
Online learning is NOT for everyone, College is not for everyone. Every college has a different teaching style, different rules and regulations etc.
As far as credits transferring I lost credits transferring from a private college to a community college and then I lost some transferring to UOP it just happens. We work hard for our degree that's what makes them cost so much. We truly value them in the end that's the reward and the achievement of it all. Honestly that is what most employers look at, that you put an effort toward going to school.
If you are feeling over loaded I would strongly suggest you take breaks in between classes, if you circumstances are extenuating you might be able to take one class at a time instead of two. The university can also provide you with a list of scholarships and stuff if finances are your issue. If you are in a math class that is troubling use the math zone materials and tutoring in the student center.
There are resources there to use. Utilize them.
I realize that not everyone's experience is the same. I just want it to be known that not everyone is given such a disservice.
I wish everyone the best in education and life.
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#24 Consumer Comment

Kat - Current Student at Axia College, Online Campus, University of Phoenix

AUTHOR: Kathy - (U.S.A.)

I was 38 years old when I decided to go back to school and obtain a degree. I have been enrolled at Axia since September 2007 and my experience with Axia College has been nothing but positive. At the beginning of this year, I had some health and personal issues that were really starting to affect my performance in both classes. I was falling so far behind, I almost quit. I talked to my instructors and counselors and all of them worked with me to ensure that I did not fail or quit. A couple of my instructors went way beyond and above the call of duty to work with me in getting my assignments caught up as THEY refused to let ME fail.

All of my instructors have been nothing but supportive, they provide all their contact information, even to the point where if you need to contact one of them at their home, you can. Most of the instructors will work with you regarding late assignments if you contact them, talk to them and explain what is going on. away. The amount and level of encouragment I have been shown to date has been amazing. Yes, every now and then you have an instructor who "plays strictly by the book, no exceptions" but out there in the employment world, you also are going to have managers and supervisors who are the same way: some are great, some are not however you still have to deal with the difference and get the job done. Sometimes, I agree, it hurts to be an adult at times.

I will be obtaining an Associates' Degree in Healthcare Administration and yes, the first few weeks and blocks of classes can be, say, not very fun and full of a million word essays however all degree's in any field is going to require these general education classes before you start getting into the courses you feel relate to whatever educational field you are in. The first few weeks is about learning discipline, time management and responsibility - right along with those annoying essays you have to do but as you get further down the road, you will come to realize how these classes helped prepare you for the REAL ones.

Each time you start a class, you are given more than enough information regarding what is expected of you, out of the assignments given and the difference between participation and attendance requirements. You have access to all of your assignments, required material and due dates as soon as you start the class. I am one of the biggest procrastinators in the world and I have struggled to get some of assignments in on time, especially my favorite million word essay assignments. You need to take responsibility regarding managing your time, taking a quick look at what the assignment entails a couple days before it is due and yes, it takes a lot of adjusting and changing of your regular routine and daily schedule. If you are serious about getting your degree and your education, you will make the neccessary changes in order to help YOURSELF succeed. If I fail, it will not be the fault of anyone or anything at Axia College, it will be MY fault for not making my educational goal a main priority in my life.

I have nothing but positive things to say about Axia College and really enjoy the online learning enviroment. You have a chance to communicate with classmates who live all over the United States, develop some really enjoyable and different type of friendships and Axia provides all the learning tools and support you need to succeed.

I dropped out of high school; however did go back and graduate but never liked going to school and was really nervous about going back to school. Although I pull my hair out at times, it was one of the best decisions I have ever made.

I am sorry you had a bad experience but I encourage anyone who is considering going back to school in a distance learning environment (online college) to give Axia College, University of Phoenix a chance. I know many, many of my class-mates would agree with me. It is hard work but the reward at the end will be worth it.

Kat
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#25 UPDATE Employee

You should pay more attention to what you sign up for.

AUTHOR: Bluegirl - (U.S.A.)

You do not get to chose you courses. You signed the enrollment agreement in the application that lists all the required courses you must take to complete the program. Also just a note most colleges do not accept late work. And when it comes to logging in when you participate 3 days a week you have already met your attendance. And Axia college is $295 per credit hour.
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#26 Consumer Comment

Axia Works

AUTHOR: Amber - (U.S.A.)

I have attended Axia for almost a year (I'm getting an associates in IT). I took a two-week break and I'm about to enter my fifth block of classes. I did a lot of research before enrolling and UoP seemed to be the only thing that was going to work for me. I have a young daughter and I work. I work from home as a phone sex operator because any other job I could possibly get right now wouldn't pay for daycare and be worth keeping.

I, too was a little leery of UoP because of its reputation. The more I searched, I realized that UoP was the only thing that was going to work with my current situation. I figured that a degree from a school with a bad reputation is better than no degree at all, so I enrolled.

First of all, the enrollment counselors can be a little aggressive. I sent a request for information online and when the enrollment counselor called me, she tried to sign me up before answering any of my questions. This is where you have to be a little aggressive yourself.

The first two classes were horrible. They were classes that just got you used to the online learning environment. For people who are not used to computers or Internet forums, these classes would be great. I found them to be a waste of time and money. At the same time though, any college you attend, online or on campus will make you take classes you don't like in a degree program.

My academic and financial advisers have only changed once and do a much better job than the first ones. Anytime I have a question they are very quick to answer and try to help whenever they can.

One thing you must understand about this school is that no one will hold your hand and make sure you do your work. You must be self-motivated. Between work and the baby, I have to put myself on a schedule so that I do not procrastinate with my work but it is well worth it. There is a lot of reading material and sometimes the work can be more tedious than challenging.

Since this school is the only one (that I know of anyway) to let anyone attend with only a high school diploma or GED, you will have idiots in your class room with you. I am not bothered by that at all. Someone else's lack of education does not hinder my efforts in the least. No one is asking you to be friends with them, just reply to their discussion question posts. I have personally learned a lot from Axia.

The only thing I was concerned with was the reputation. If this is your concern, there is no need to be. Apollo group does have a bad reputation based on business practices but those practices have nothing to do with the quality of education offered by Axia or UoP. I have talked to employers and looked at job applications for various IT positions and the only concern is that you have a degree. Most of them don't really care where it came from.

If I were in a position to attend school on-campus, I would. I wouldn't rule UoP out for on-campus studies either. I would recommend UoP to anyone who needs to get a degree from home.
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#27 Consumer Comment

Student at the university

AUTHOR: Christina - (U.S.A.)

I know that some of the classes they have you taking may seem futile, but they do serve a purpose. I too am enrolled in the AXIA on line through the University of Phoenix, I too pay large fees, I too take classes I feel I don't really need that don't count as credits in my degree. Each college sets their own prerequisites. All of the writing courses help you to learn how to actively write in your forums and prepairs you for a constructive class that allows for you to learn self dicipline before starting courses that actually count on your GPA.

UOP AXIA is one of the most recognized online Universities availible for a student who requires flexibility. UOP is even accredited at the California State University. This is definately an unusual for an independent college. Every thing does transfer after you get the degree. The courses are easy to fallow.
Like any system, there are some people who don't take their jobs seriously and slack, but for the most part.... I find that I can usually get questions answered by some one, even if it's not the person I'm assigned to.

I think that once you get used to taking the courses and their system, you'll find it's quite easy to maintain a great GPA, and it will be alot easier to transfer then most college degrees out there.

I'm just finishing my Assiciates with a GPA 3.41. My husband is enrolled in the Master's Program now. Again, it requires alot of self dicipline, but it's rewarding in the end....
Good Luck!
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#28 Consumer Comment

Student at the university

AUTHOR: Christina - (U.S.A.)

I know that some of the classes they have you taking may seem futile, but they do serve a purpose. I too am enrolled in the AXIA on line through the University of Phoenix, I too pay large fees, I too take classes I feel I don't really need that don't count as credits in my degree. Each college sets their own prerequisites. All of the writing courses help you to learn how to actively write in your forums and prepairs you for a constructive class that allows for you to learn self dicipline before starting courses that actually count on your GPA.

UOP AXIA is one of the most recognized online Universities availible for a student who requires flexibility. UOP is even accredited at the California State University. This is definately an unusual for an independent college. Every thing does transfer after you get the degree. The courses are easy to fallow.
Like any system, there are some people who don't take their jobs seriously and slack, but for the most part.... I find that I can usually get questions answered by some one, even if it's not the person I'm assigned to.

I think that once you get used to taking the courses and their system, you'll find it's quite easy to maintain a great GPA, and it will be alot easier to transfer then most college degrees out there.

I'm just finishing my Assiciates with a GPA 3.41. My husband is enrolled in the Master's Program now. Again, it requires alot of self dicipline, but it's rewarding in the end....
Good Luck!
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#29 Consumer Comment

Student at the university

AUTHOR: Christina - (U.S.A.)

I know that some of the classes they have you taking may seem futile, but they do serve a purpose. I too am enrolled in the AXIA on line through the University of Phoenix, I too pay large fees, I too take classes I feel I don't really need that don't count as credits in my degree. Each college sets their own prerequisites. All of the writing courses help you to learn how to actively write in your forums and prepairs you for a constructive class that allows for you to learn self dicipline before starting courses that actually count on your GPA.

UOP AXIA is one of the most recognized online Universities availible for a student who requires flexibility. UOP is even accredited at the California State University. This is definately an unusual for an independent college. Every thing does transfer after you get the degree. The courses are easy to fallow.
Like any system, there are some people who don't take their jobs seriously and slack, but for the most part.... I find that I can usually get questions answered by some one, even if it's not the person I'm assigned to.

I think that once you get used to taking the courses and their system, you'll find it's quite easy to maintain a great GPA, and it will be alot easier to transfer then most college degrees out there.

I'm just finishing my Assiciates with a GPA 3.41. My husband is enrolled in the Master's Program now. Again, it requires alot of self dicipline, but it's rewarding in the end....
Good Luck!
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#30 Consumer Comment

Dyson Dave

AUTHOR: Tim - (U.S.A.)

Hi Dave,

Whoa, you love vacuum cleaners! Almost as much as you appear to loathe UOP students.....They are pretty dumb, eh?

You asked something like, "how does a vacuum cleaner compare to my complaint?" I've got one for you, "What do vacuum cleaners and the UOP have in common?" Answer: They both _____!" But I'm just kidding....

But really, you exemplify a paticular disdainful attitude for your students, is this common? Perhaps this is a reason why Intel Corporation, late last year, decided it would no longer fund employee educations at the school. It found students educated at the UOP were not competitive compared to students educated at other institutions.....(google "AZ Republic, Dawn Gilbertson UOP" for articles) For a school that does almost 1/3(?) of its business in MBA's, this can't be good?

So keep up the good work Dave, maybe no companies will want to hire your students!!!!
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#31 UPDATE Employee

Your lacking ability to think critically is the reason one of the first few FRESHMAN classes taught is "Critical Thinking."

AUTHOR: David - (U.S.A.)

First off, you seem like the type of person who would by a Dyson vacuum cleaner from a Sears sales person, and when you get the vacuum home you realize that you shouldn't have purchased this vacuum because you are too lazy to use it. Such a well made machine like a Dyson vacuum cleaner requires you to read the manual, and you realize you hate reading. So you figure, what the heck, you might as well try it out to see what all the talk is about. You take the vacuum out of its packaging, you start it up and you hear a god-awful noise coming from the machine as well as the smell burning paper. You turn off the vacuum and realize that this noise and smell comes from the fact that you did not remove the cardboard that protects the spinning brush and other moving parts during shipping.

So if you read the quick-start instructions that you should have read first, and they say the first thing to do is remove these protectors. You then figure that you are not that into cleaning and figure that you can just go to Walmart and buy an Eureka vacuum for cheaper instead. You then take it back to customer service and tell them that you want your money back because the vacuum they talked you into buying was making a funny noise and smelled funny. You then become upset when they suggest that perhaps you did not remove the cardboard protectors before starting it up and you say that Dyson vacuum cleaners are peices of crap and start reporting it to ripoff report because you are unemployed and have plenty of time to do so. But because you lack the common knowledge to know that you as a college student you must take these same "writing" general education requirements at any school (anyone ever heard of English/101?), then you are probably just asking yourself, "what does a vacuum have to do with my complaint?"

As far as attendance goes, all you had to do was ask your counselor for clarification. If you did this, you probably would have learned that you only need to make attendance on two days out of a seven day week; by turning in two assignments you make attendance. Even though there is a Chatroom/Student Lounge forum where people check into, this is not a requirement. People only need to check into the chatroom to make attendance if they are not making attendance by turning in their complete assignments.

As far as the textbooks go, $65.00 Course Material fee is a bargain! The course materials fee includes for some classes multiple textbooks, appendicies, video demonstrations, training simulations, etc. For example the $65.00 Course Materials fee for COM/140: Contempory Business Communications (the first class a freshman student would take at Axia College), includes "The Bedford Guide for College Writers;" retail price is $68.95, "A Pocket Style Manual;" retail $20.85, and "Research and Documentation in the Electronic Age;" retail $9.95. Doesn't $65.00 for giving you the capability to download the exclusive electronic versions sound better than $99.75 for books that you have to lug around?

As far as your assignments, Axia works on a point and percentage sytem that equates to a grade on a grade scale. Axia also allows assignments to be turned in up to 4 days late with a 10 percent reduction in points per day late. Every class has a maximum 1000 points possible, so if you are two days late on a 50 point assignment, then only 10 points are subtracted from the points you would have earned if you were not late. For example, if you were going to earn 45 out of 50 points for the assignment, but because it was late you earn 35 points. So with this point system a student to earn an A, one cannot miss more than 50 points, for an A-, no more that 100 points. So to receive a C grade, which by the way is an average grade, a student cannot miss more than 300 total points out of 1000. Also, the final project assignments for each class make up 25 to 30 percent of the class grade. That means that the assignments before this usaully no more than 30 points and occasionally 100 points. This refutes your claim that you cannot turn in any late assignments, because you can.

But why are you so concerned about a college's late assignment policy? Most Universities, unlike the junior college you dropped out of, don't take late assignments at all. Maybe you are referring to the end-of-class final assignment? This assignment you cannot turn in after Sunday - because class is over! How many colleges will let you turn in your assignments after the semester ends!?!

I also hear this all the time: "Why do I have to take a Communication Arts class when I want to major in business?" First of all, you can't build a house without first pouring the foundation. How successful would your business be if you don't have an understanding of the communcation arts?

Best of luck to you in your future Sherri.
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#32 Consumer Suggestion

I go to University of phoenix too... im sorry... Axia College

AUTHOR: Jessica - (U.S.A.)

they did the same to me, before i realized it I was signed up in one day...

your only paying 250 a credit hour?

I pay almost a thousand a class, they said ti just went up...


and what the hell is axia college? I asked and they were like oh yeah...

And Not to mention I have been passed to everyone and their mother, no one has yet to keep my files

My Financial Aid person has changed twice, my advisory has changed three times and My admissions rep just stopped picking up the phone, he is the only one that stayed the same.

On top of that when they "Increased" cost of the class, they didnt even ask if I was fine, they called up thye loan company and raised the cost of the loan, wtf...

and then they demand stuff, like I had to find a fax machine right away, and because I couldnt get to it, they closed my schedule and refused to make my schedule.

And then, I recently had a house fire, my HOUSE BURNT DOWN and they refused to help me make up the work missed!!

WTF!

UOP, AXIA, WHATEVER YOU ARE>.. YOU TOTALLY SUCK!
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#33 Consumer Comment

Jenna

AUTHOR: Heather - (U.S.A.)

So glad your experience with Axia has been so wonderful! I to was in my fourth block when I withdrew from Axia and the UOP because even thought I had a 3.97 GPA there was no challenge. Upon me withdrawing a manager I spoke with said that these courses are designed for students who come out of Highschool and are not quite up to par, so they have to give them these courses to get them ready for actual college courses. I Enrolled at Capella University am actually being challenged with the courses and the studies, I have actual books and the instructors are consistent. The only thing I learned at Axia College was How to write a paper in APA format and with that i never had an instructor who had the same views on APA.

SO while you might be having a great experience you should not condemn anyone else for not having a good experience with Axia, nor should you assume that it is up to par for everyone else.

There is a saying when you assume you make and a*s out of you and me!

Heather
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#34 Consumer Comment

To Jenna

AUTHOR: Tim - (U.S.A.)

You said,

"Don't knock Axia unless you truly believe that you wouldn't gain any helpful knowledge and experience from an education there!!!"

I think many of us would knock Axia, after all, we came to the ripoffreport right? Perhaps you are being a bit to absolute? It doesn't make much sense to say one would not "gain any helpful knowledge" at the UOP. That's kind of an extreme conclusion to take. It's more reasonable to conclude something like this,

Based on the large assortment of educational opportunities, I think I'll choose one that has not had their recruiting system described by the U.S. Department of Education as "systematically operates in a duplicitous manner" or been the subject of a Feb 11 2007 New York Times front page article entitled "Troubles Grow for a University Built of Profits." Or, a university that was recently been dropped by Intel Corporation, who no longer will pay for employee educations at the school.

Other universities have their problems, but why risk getting a diploma from a school that conducts itself this way?

Thanks!



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#35 Consumer Comment

Too bad.....

AUTHOR: Jenna - (U.S.A.)

It seems to me as though none of you really know what a genuine education really is. My brother went to NDSU in Fargo, ND, and he had way more problems with financial aid mess-ups, homework confusion, and out-of-pocket expense than I do, and I'm in my fourth block with Axia. Don't knock it until you try it right? Axia has been a great way for me to get an education WHILE advancing my career...and personally, my company really appreciates the college and everything it's done for my work skills, ethic, and time-management. Axia forces you to manage your time, and people that can't do that complain because they're too lazy to "get the ball rolling" on their homework. The instructors are great and very helpful, providing their personal information in case of emergencies. If the server is down, you can post your homework to your professor's personal e-mail, and your points won't get docked. It's really not that hard. I spend about 10 hours a week on homework...I'm pulling a 3.58 GPA. Don't knock Axia unless you truly believe that you wouldn't gain any helpful knowledge and experience from an education there!!!
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#36 Consumer Comment

To Jon

AUTHOR: Tim - (U.S.A.)

No offense meant, but why are you checking out the ripoffreport AFTER graduating from your UOP program? What possible good can it do you now? Perhaps you are expressing pride for your alma mater, and feel it is getting poor treatment on this website.

Your implication that the UOP serves so many students, so some problems are inevitable(can't make an omlette without breaking a few eggs), just doesn't jive with the evidence. Check out the recent NYT front page article, the U.S. Department of Education report, and the current lawsuit involving the UOP and you will likely form a different opinion.....
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#37 Consumer Comment

Hello John!

AUTHOR: Jack - (U.S.A.)

Thanks for your thoughts and good luck with your future endeavours.

Respectfully I think you are missing the point made by so many posters here, and by the facts available.

You mention UoPAC is a good option for young students starting out, but the facts show the UOP does a really, really bad job with young students. In the front page NYT article, "Troubles Grow for a University Built on Profits" the author sites dismall graduation rates. The UOP says its graduation rates using the federal standard is 16 percent, but its even lower among younger students.(NYT article.) NYT article states, "On average across all American universities, the rate is 55 percent.... The official rates at some University of Phoenix campuses are extremely low 6 percent at the Southern California campus, 4 percent among online students and he acknowledged extraordinary attrition among younger students.

But these embarrasing graduation rates are just one factor for students. You may have missed the post above yours John, but it references a U.S Department of Education report which interviewed 60 recruiters in California and Arizona. "The department's report....concluded that the university had provided incentives to recruit unqualified students and systematically operates in a duplicitous manner. (Times article)

While you may have a degree which serves you well, and we hope it does, what if employers won't recognize your degree? Intel Corporation recently decided to no longer fund employee educations at the UOP, stating their employees with UOP degrees were not competitive for internal promotions compared to graduates of other schools. So while we all agree that education is both challenging and beneficial, what's it worth if an employer won't recognize it?

The best!
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#38 Consumer Comment

UoP Success

AUTHOR: John - (U.S.A.)

I am a graduate of the University of Phoenix Axia College (UoPAC) offshoot with an Associate of the Arts in Criminal Justice. Before examining this Rip-Off Report, I looked up several of the other online ventures in education.

First, however, it should be noted that the UoPAC is a type of Prepatory Junior-College-like institution. People tend to forget that in the beginning we were all just like lost freshmen waiting to turn in our papers with hope that a counselor with a few hundred students could run us through the process. By papers I am referring to applications and such.

What we learned as we grew in college (even in the online asynchronous atmosphere) was that not less than a thousand or more students were dealing with government grants and other subsidized and unsubsidized loans. So, considering the speed of service and classes ranging from 750.00 to 800.00 dollars plus, it is inevitable that the outcome might become messy. (I have found this true with other colleges as well.)

With a little patience and personal budgeting, I was able to put my foot down on what was "sketchy" and allow a bit of leniance and patience for what was not.

The fact that human error exists may be one of the reasons many of us are employed and not a mass of automated computer systems. In the end of long talks with financial aid counselors and personal insight. I was able to establish a good raport with the staff at UoPAC and further my in-depth education with little trouble.

More than simply being accredited by the Higher Learning Commission and receiving thousands of applicants each year, the UoPAC is a smart step in jump starting any career. As a AACJ graduate with a GPA of 3.83, I can attest that though any education is difficult or confusing at times, life experience without such education can be equally as demanding.

Happy learning!
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#39 Consumer Comment

Business as usual...

AUTHOR: M - (U.S.A.)

at the UOP is given context by the recent NYT piece, and a 45 page U.S. Department of Education report on the UOP. Below is a summation of the report, which you can google and find....

I too had an experience with the UOP in late 2006 in which essential information regarding admissions were ommited by the counselor, despite my repeated questions. With the recent NYT piece, it appears the UOP is suffering from the way it does business, but anyway, check out what follows, enjoy.

The DOE review was conducted in the summer of 03 at UOP schools in AZ and CA to determine UOP's compliance with the Higher Education Act...One of the requirements makes it against the law for educational institutions like the UOP to pay enrollment counselors compensation based solely on obtaining enrollments. In summarizing the UOP's compensation system the report states, The actions of UOP and the system it has established cultivates and maintains a corporate culture of defiance of UOP's fiduciary duty. UOP has created an environment that pits the strong motivation of individual gain against its fiduciary duty to the Department. It is one that flaunts the Departments regulations and the prohibition against incentive compensation based on enrollments.

The DOE begins its report asserting that when the UOP is hiring recruiters, they promise substantial income opportunities, and could "double or triple thier salary in three to six months."

The report explains new trainees quickly learn income potential is specifically tied to number of enrollments achieved. Recruiters learn a system called matrix, which supposedly supplies numerous factors in determining a recruiters compensation. However, "The matrix sets forth the rating ("meets," etc.) associated with the number of enrollments, and it is these criteria that supercede all others and actually determine salary." Indeed one recruiter recalls the Director of Enrollment saying "we're flying under the radar of the Department," believes that the "matrix is a way to deceive the Department." (Department refers to DOE)

The DOE describes daily morning meetings where managers "...serve to motivate or humiliate the recruiters based on their activities." Managers use large boards to post statistics for each employee, "Except when "visitors" are expected, UOP managers prominently post the board..." "UOP used these frequent meetings to drive home the message that a recruiters success in securing enrollments would equate to success.." in reaching salary goals. "One enrollment manager puts a spreadsheet on her recruiters' computer desktops that shows how many enrollments each recruiter needs to reach the next salary level."

The report describes intimidation tactics used by managers. One admissions director tells students who are not meeting required enrollment they are, ""stealing from Brian Mueller" (CEO of UOP on line.)"

The "red room" was a place reserved for punishment for those not meeting required sales figures. The room was a glassed in enclosure so those outside could look in. Tables were placed in the middle where recruits were made to sit and make calls, while fellow co-workers looked on. Those sent to this room had to report immeadiatly and would be closely monitered by management. THis practice was eliminated in 2002.

SOme recruiters point out management would become intimidating when enrollment numbers were down, saying their "heads would be on a chopping block" if numbers weren't reached. One recruiter recalls explaining she may need to fly home to attend here grandmas funeral and was told by her manager, "YOu can't afford the time away..." and ..."if you go, you have to prove that you went to the funeral and that she is dead."

As to recruiter evaluations, the report describes, "More than 70% of the recruiters reported that they were unaware of any basis for compensation other than enrollment numbers and recruiting activities. It is remarkable that the only recruiters who said that their salary also included qualitative factors, such as customer service, were recruiters chosen by UOP to be interviewed by the reviewers. Literally every recruiter interviewed randomly or outside of the work premises said that the number of enrollments determined their salary." One manager when asked by a recruiter about compensation stated its enrollments. You know its enrollments. It will always be enrollments.
From its monthly commissionable sales reports, to its admissions counselor policy guide, to its repeated reminders from managers, UOP reinforces to recruiters that UOP evaluates and pays them solely on the basis of how many students they enroll the report concludes.

The report asserts, The sales philosophy at UOP and practice is designed around evasion and relies upon euphemisms to avoid detection by the Department. UOP systematically established terminology and procedures to hide the fact that UOP pays distinct and significant financial incentives solely based on recruiters' success in securing enrollments. To avoid detection, the UOP uses euphemisms to describe enrollments, such as activities or level one student information cards.

The report goes on to describe how recruiters with the highest enrollments get massive pay raises. It describes managements pressure to recruit unqualified students. That recruiters are coached when officials from government or accrediting agencies were visiting. And in response to DOE questions, Literally every current UOP employee who has worked longer than a year, expressed anxiety over possible retaliation by the UOP.

The report goes on to describe a cover up during the DOE review, UOP's behavior during the program review process further substantiates the ethical concerns expressed by both current and former employees. When one manager knew of the review, she coached two employees what to say, that salaries were based on numerous factors, not just enrollments. She further instructed they were not to speak to former UOP employees about what goes on at the UOP.

Recruiters were told if they were contacted by DOE personell, they were first to report this to management before participating in an interview. Recruiters uniformly said they felt intimidated by this practice.

After managers were told the DOE review would be conducted as schools in Northern California and Phoenix, UOP management told some recruiters at the California locations they should take leave. When interviewed, these recruiters indicated they were absent as they had reputations for being honest and frank.
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#40 Consumer Comment

UoP is a JOKE!

AUTHOR: Heidi - (U.S.A.)

Dorothy - Medford, Oregon:

You have hit the nail on the head with some of your comments.

I started UoP in the spring of 2002. Less than 1 week before I was to start in January 2003, I received an email from my financial aid advisor stating that I had an out-of-pocket expense. Mind you, I don't have a problem with an out-of-pocket expense, but to tell me I owe you $600 after Christmas and less than 1 week before I am suppose to start class is just shoddy business. I had checked my account up until Christmas and nothing showed on it. Upon trying to get some resolution, I was told by his supervisor that I wasn't the only one to complain about this specific advisor and that no action would be taken against him because he was one of the top money earners. Not to mention, my academic advisor didn't know his butt from a hole in the ground, as well! So I quit school.

Periodically, I would receive calls from UoP regarding my reason for leaving. In one call, I was told that I had been given a new academic and financial aid advisor which is okay with me but I really had no desire to start back up to school again. I received one more call in the fall of 2004 from my new academic advisor inquiring about whether I was interested in coming back. So I took the chance and started back. Everything went smoothly until both my advisors were changed, yet again. My academic advisor seemed to be knowledgeable. Notice the key word here is seemed. Approximately 8 classes out from graduation, I asked my academic advisor what graduate program did most students with the same degree as I go into after getting their B.S. Not was the email forwarded on to an enrollment advisor, but the enrollment advisor sent me a link to the 2005 course catalog.

It was at that moment that I realized that UoP didn't give two hoots about me or my education. I have since transferred to another school and feel that I am getting a much higher quality education. I also know that the education I would have gotten from UoP WOULD NOT have prepared me for any position in my field! Despite my graduation date pushed back until December of 2008 when I should have been done in December of 2006, I am much happier now that I am out of UoP.
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#41 Consumer Comment

UoP is a JOKE!

AUTHOR: Heidi - (U.S.A.)

Dorothy - Medford, Oregon:

You have hit the nail on the head with some of your comments.

I started UoP in the spring of 2002. Less than 1 week before I was to start in January 2003, I received an email from my financial aid advisor stating that I had an out-of-pocket expense. Mind you, I don't have a problem with an out-of-pocket expense, but to tell me I owe you $600 after Christmas and less than 1 week before I am suppose to start class is just shoddy business. I had checked my account up until Christmas and nothing showed on it. Upon trying to get some resolution, I was told by his supervisor that I wasn't the only one to complain about this specific advisor and that no action would be taken against him because he was one of the top money earners. Not to mention, my academic advisor didn't know his butt from a hole in the ground, as well! So I quit school.

Periodically, I would receive calls from UoP regarding my reason for leaving. In one call, I was told that I had been given a new academic and financial aid advisor which is okay with me but I really had no desire to start back up to school again. I received one more call in the fall of 2004 from my new academic advisor inquiring about whether I was interested in coming back. So I took the chance and started back. Everything went smoothly until both my advisors were changed, yet again. My academic advisor seemed to be knowledgeable. Notice the key word here is seemed. Approximately 8 classes out from graduation, I asked my academic advisor what graduate program did most students with the same degree as I go into after getting their B.S. Not was the email forwarded on to an enrollment advisor, but the enrollment advisor sent me a link to the 2005 course catalog.

It was at that moment that I realized that UoP didn't give two hoots about me or my education. I have since transferred to another school and feel that I am getting a much higher quality education. I also know that the education I would have gotten from UoP WOULD NOT have prepared me for any position in my field! Despite my graduation date pushed back until December of 2008 when I should have been done in December of 2006, I am much happier now that I am out of UoP.
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#42 Consumer Comment

UoP is a JOKE!

AUTHOR: Heidi - (U.S.A.)

Dorothy - Medford, Oregon:

You have hit the nail on the head with some of your comments.

I started UoP in the spring of 2002. Less than 1 week before I was to start in January 2003, I received an email from my financial aid advisor stating that I had an out-of-pocket expense. Mind you, I don't have a problem with an out-of-pocket expense, but to tell me I owe you $600 after Christmas and less than 1 week before I am suppose to start class is just shoddy business. I had checked my account up until Christmas and nothing showed on it. Upon trying to get some resolution, I was told by his supervisor that I wasn't the only one to complain about this specific advisor and that no action would be taken against him because he was one of the top money earners. Not to mention, my academic advisor didn't know his butt from a hole in the ground, as well! So I quit school.

Periodically, I would receive calls from UoP regarding my reason for leaving. In one call, I was told that I had been given a new academic and financial aid advisor which is okay with me but I really had no desire to start back up to school again. I received one more call in the fall of 2004 from my new academic advisor inquiring about whether I was interested in coming back. So I took the chance and started back. Everything went smoothly until both my advisors were changed, yet again. My academic advisor seemed to be knowledgeable. Notice the key word here is seemed. Approximately 8 classes out from graduation, I asked my academic advisor what graduate program did most students with the same degree as I go into after getting their B.S. Not was the email forwarded on to an enrollment advisor, but the enrollment advisor sent me a link to the 2005 course catalog.

It was at that moment that I realized that UoP didn't give two hoots about me or my education. I have since transferred to another school and feel that I am getting a much higher quality education. I also know that the education I would have gotten from UoP WOULD NOT have prepared me for any position in my field! Despite my graduation date pushed back until December of 2008 when I should have been done in December of 2006, I am much happier now that I am out of UoP.
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#43 Consumer Comment

Two Side to Every Story...

AUTHOR: Dorothy - (U.S.A.)

Eric - North Huntingdon, Pennsylvania

I did my homework before I started and did note that UoP was accredited and that they were affiliated with Axia and so I had no hesitation to enroll. However, upon my third block I began to get very suspicious when I was being forced to continue to my next block although I need to take a break.

I believe that the counselors are "money" motivated and that even though there are a few good counselors (like my original one); there are some very bad ones.

I was constantly getting emails from my counselor stating that he enjoyed speaking with me today even when he never called. This to me was laziness on his part and unfair to me. I also had a great deal of trouble with most of my instructors. Many times they were not involved with discussion and they did not give feed-back on my assignments.

I had one teacher that constantly called me by the wrong name even though my name was right there and I corrected her 5 times. Another teacher had made multiple grading errors, and not in my favor. I had to keep on top of her to make sure that I wasn't getting hosed.

The education through Axia is lacking for the outrageous price that you pay for tuition. I would never recommend Axia, but that just my opinion. And a hell of a fine opinion if I do say so myself!
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#44 Consumer Suggestion

Research before defamation...

AUTHOR: Eric - (U.S.A.)

I never like to read information regarding educational institutions in places like this. If you had done your homework, you would have realized that Axia College of University of Phoenix is a highly reputable and accredited institution that has been around for many years and has won merit awards across the board for higher education.

In fact, had you looked further into what you signed up for, you would have realized that you were getting a fabulous education for one-quarter to one-third the cost of traditional universities. In addition, you would have been able to achieve all your goals, whether it be an Associate's degree, Master's degree, or a Doctoral degree, at home, on your own computer and on your own time. All of the instructors at Axia College and at University of Phoenix hold at least a Master's Degree, many a Doctor of Philosophy Degree (Ph,D.), in the subjects they teach their students.

At present, I am a student at Axia College pursuing my Associate of Arts Degree in Information Technology and, although the course layout is mandatory during your first several classes (if you have not met the grade requirements to test out or credit out of the base courses for a degree) a wider variety of courses become available to you as you move along through the curriculum. The first course for most programs is called "Effective Persuasive Writing." If you cannot determine that "alot" is actually two words and not one, then you should not complain about having to take this course - it is a core requirement that you must understand in order to enter the professional world. I am not interested in personally bashing you, but it must be understood that in order to effectively make a point, you cannot make mistakes like this and expect anyone to listen to you.

I do wish you all the success you desire and I hope that you will continue your education.

Sincerely,

EJB
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#45 Author of original report

Actually I did...

AUTHOR: Sherri - (U.S.A.)

Actually I did research them out-to the BEST OF MY ABILITY. I came from University of Maryland with over 45 credits so I hardly see how I need to be put in "remedial/beginner" classes. Also when I filled out the form for UoP nothing said anything about Axia.

Maybe you are a "good" counselor and more power to you for that. My counselor didn't tell me ALOT of things. He rushed me through the sign up process and still won't discuss much about it. He loves to tell me companies like "Sprint" send employees there to Axia. Well maybe for those employees having a piece of paper hanging on the wall that says: you earned a degree from Axia College looks great. For my $6k a year I'd rather have something more classier. UoP would have even sufficed even though everyone has something poor to say about them.

So before you and the other counselors slam students for being "ignorant" on this site you need to realize that everyone has different circumstances. It's not all my fault I signed up with the shady university wanna be. I acted on what was PRESENTED to me by the counselor. Funny how Axia and UoP seems to be all over this Rip site. No other colleges seem to be here.
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#46 Author of original report

Actually I did...

AUTHOR: Sherri - (U.S.A.)

Actually I did research them out-to the BEST OF MY ABILITY. I came from University of Maryland with over 45 credits so I hardly see how I need to be put in "remedial/beginner" classes. Also when I filled out the form for UoP nothing said anything about Axia.

Maybe you are a "good" counselor and more power to you for that. My counselor didn't tell me ALOT of things. He rushed me through the sign up process and still won't discuss much about it. He loves to tell me companies like "Sprint" send employees there to Axia. Well maybe for those employees having a piece of paper hanging on the wall that says: you earned a degree from Axia College looks great. For my $6k a year I'd rather have something more classier. UoP would have even sufficed even though everyone has something poor to say about them.

So before you and the other counselors slam students for being "ignorant" on this site you need to realize that everyone has different circumstances. It's not all my fault I signed up with the shady university wanna be. I acted on what was PRESENTED to me by the counselor. Funny how Axia and UoP seems to be all over this Rip site. No other colleges seem to be here.
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#47 Author of original report

Actually I did...

AUTHOR: Sherri - (U.S.A.)

Actually I did research them out-to the BEST OF MY ABILITY. I came from University of Maryland with over 45 credits so I hardly see how I need to be put in "remedial/beginner" classes. Also when I filled out the form for UoP nothing said anything about Axia.

Maybe you are a "good" counselor and more power to you for that. My counselor didn't tell me ALOT of things. He rushed me through the sign up process and still won't discuss much about it. He loves to tell me companies like "Sprint" send employees there to Axia. Well maybe for those employees having a piece of paper hanging on the wall that says: you earned a degree from Axia College looks great. For my $6k a year I'd rather have something more classier. UoP would have even sufficed even though everyone has something poor to say about them.

So before you and the other counselors slam students for being "ignorant" on this site you need to realize that everyone has different circumstances. It's not all my fault I signed up with the shady university wanna be. I acted on what was PRESENTED to me by the counselor. Funny how Axia and UoP seems to be all over this Rip site. No other colleges seem to be here.
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#48 Author of original report

Actually I did...

AUTHOR: Sherri - (U.S.A.)

Actually I did research them out-to the BEST OF MY ABILITY. I came from University of Maryland with over 45 credits so I hardly see how I need to be put in "remedial/beginner" classes. Also when I filled out the form for UoP nothing said anything about Axia.

Maybe you are a "good" counselor and more power to you for that. My counselor didn't tell me ALOT of things. He rushed me through the sign up process and still won't discuss much about it. He loves to tell me companies like "Sprint" send employees there to Axia. Well maybe for those employees having a piece of paper hanging on the wall that says: you earned a degree from Axia College looks great. For my $6k a year I'd rather have something more classier. UoP would have even sufficed even though everyone has something poor to say about them.

So before you and the other counselors slam students for being "ignorant" on this site you need to realize that everyone has different circumstances. It's not all my fault I signed up with the shady university wanna be. I acted on what was PRESENTED to me by the counselor. Funny how Axia and UoP seems to be all over this Rip site. No other colleges seem to be here.
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#49 UPDATE Employee

You need ask questions more and assume less

AUTHOR: Ron - (U.S.A.)

There are many things you just don't understand about what you signed up for. Axia college is a program within University of Phoenix that you were placed in because you had less than a certain number of prior college credits. The courses you are starting with are general education courses required to complete your degree program.

Any legitimate accredited university will require a certain number of credits in various disciplines such as communications, humanities, social and behavioral sciences, Math etc. The courses you were placed in that you did not choose are excellent starter courses to prepare you to be a better student throughout your college education. You will receive foundational training in writing, grammar, and computer usage.

As you continue on in your degree program you will later have courses that are more specific to your chosen field of study. This is no different than any other accredited university, but vastly different than most technical schools, which start you immediately into classes related to your field.

I see much mistrust and "rush to judgment' in the tone of your posting. These are not "shady" class names - You and your employer simply do not understand what they are. Instead of automatically assuming you were ripped off, you simply need to contact your enrollment counselor and academic advisor to better understand what you are getting into. Just because some other school you have dealt with previously does it differently than you are experiencing with Axia does not make it wrong, just different.

Every school has its own policies and it is up to you whether or not you choose to accept those policies. Contact your enrollment counselor and ask for more information. If he can not answer your questions to your satisfaction ask to speak to his manager. You really need to understand what you are doing much better before you start jumping to conclusions about being "taken".

I am an enrollment counselor in the Axia program and I always make sure students understand the procedure, the program, the value of their degree, and exactly what it will cost. There are no secrets here and this is a legitimate institution and degree, but you need to understand that it is what it is. You simply need to research more thoroughly.
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