- Report: #1128799
Report - Rebuttal - Arbitrate
Complaint Review: Aztec Steel Buildings Ins
Aztec Steel Buildings Ins200 Bradley St. Mc Kees Rocks, Pennsylvania USA
Aztec Steel Buildings Inc. Mat - costumer service Jeff - manager. well i was told not bother them with my warranty issue Mc Kees Rocks Pennsylvania
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On 7/24/1996 (shipping #05937) A garage steel building Kit was purchased from this address "200 Bradley St. Mc Kees Rocks, PA 15136" From this company "Aztec Steel Building Inc". In February of 2014 this garage building has collapsed due to snow storm. We contacted the company where they have told us that they will send a form to fill to resolve Warranty issue. We were recording some of our conversations with the company rep. This same day customer rep. called us back and refused to tell us while being recorded, that his manager told him that they will not do anything about our warranty claim. I called back asking to connect us with manager only to be hanged up by the manager.
It is my understanding that they won't do anything with us because we were not original buyers of the steel building. And when I offered to obtain Power Of Attorney (POA) from an original purchaser on this particular issue or have them to file a warranty request, they (company rep) haven't given a clear answer.
We are currently having our own battle with cancer so we are sorry for taking this case this far. We are truly hope it will not cause more stress to both sides of this issue.
We would like a replacement building to be send. However it is looks like this company is not customer friendly so we prefer a refund on the building cost so we could buy same building from someone all's.
This report was posted on Ripoff Report on 03/06/2014 03:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Aztec-Steel-Buildings-Ins/Mc-Kees-Rocks-Pennsylvania-15136/Aztec-Steel-Buildings-Inc-Mat-costumer-service-Jeff-manager-well-i-was-told-not-bot-1128799. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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