• Report: #649744

Complaint Review: BACHELORETTE.COM

  • Submitted: Mon, October 11, 2010
  • Updated: Tue, December 13, 2011

  • Reported By: Unsatisfied Buyer — GLENDALE Arizona United States of America
BACHELORETTE.COM
352 OLIVER DRIVE, TROY, MI 48084 Internet United States of America

BACHELORETTE.COM Bachelorette.com , Isdera Corporation ,Priveco late shipments wrong address rude attitude Hazel Park Michigan FRAUD!!!!!!!!!!! TROY, Internet

*Consumer Comment: terrible customer service

*Author of original report: Beware! Do not buy!

*Consumer Comment: Unacceptable.

*REBUTTAL Owner of company: I'm sorry for your trouble.

*Consumer Comment: Bachelorette.com

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RECEIVED SHIPMENT LATE AND RETURNED THE UNOPENED BOX.  THEY NEVER REFUNDED MY MONEY!  DO  NOT BUY FROM THIS COMPANY UNLESS YOU ARE READY TO BE RIPPED OFF!  TRUST ME. 


YOU GUYS ARE CROOKS!!!!!  MIGHT AS WELL BREAK INTO PEOPLES HOMES, BECAUSE THAT IS BASICALLY WHAT YOU ARE DOING!


LIARS!


 


This report was posted on Ripoff Report on 10/11/2010 03:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/BACHELORETTECOM/internet/BACHELORETTECOM-Bachelorettecom-Isdera-Corporation-Priveco-late-shipments-wrong-addre-649744. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

terrible customer service

AUTHOR: annoyed - (United States of America)

PriveCo's customer service is the rudest I have ever experienced, they talk down to unsatisfied customers. Even In the owners rebuttal here,  he tries to make the customer look stupid by expressing that they don't have 24 hour customer service in order to make the customer seem unreasonable. I am in the process of dealing with then right now, I wish their sight had a way of leaving feedback so future customers knew what to expect
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#2 Author of original report

Beware! Do not buy!

AUTHOR: Unsatisfied Buyer - (United States of America)

Called Tom for my refund and sent the package through work.  Then he tried to threaten me about how other people send packages through work and had gotten fired.  He was really shaddy and I hope the $6.00 you denied to refund me was worth it.  Such poor customer service and would never buy anything from this company again. 
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#3 Consumer Comment

Unacceptable.

AUTHOR: s2ReiNe - (Australia)

In response to your rebuttal, Tom, your company has provided terrible customer service and scam/hoax-like behaviour and your explanation is a pitiful attempt to rectify your wrongdoings.  I have made a purchase myself at Bachelorette.com and when I hadn't received any feedback or my package by 2 weeks, I began to make my enquiries.  It has now been a month and guess what?  No response whatsoever.

It does not matter what hours your Customer Service operates, we as customers are willing to call within your business hours.  The problem here is that you do not bother to respond to messages or even emails. However busy your inadequate Customer Service department is, a fortnight should be adequate time to give some sort of response, if only to say 'Your feedback has been received, someone will be reply to your shortly'. 

Your company is clearly a scam and I would be glad to warn anyone I know not to ever step near PriveCo and I have reported you to my Bank as a scammer.  I hope your company goes bankrupt.
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#4 REBUTTAL Owner of company

I'm sorry for your trouble.

AUTHOR: Tom Nardone - President, PriveCo - (USA)

Hi, This is Tom from PriveCo Inc..  I'm sorry to hear about your trouble and I can do everything possible to fix it.  

I apologize that we don't have 24 hours customer service, but our company isn't large enough.  We do have someone here from 9-5 Monday through friday to answer the phones.  I apologize if this isn't enough.  Even though we are the largest company in the bachelorette party business, we just aren't that big.  In fact, other websites in our industry don't even list a phone number at all, they only offer contact via e-mail.  So, we are a step ahead of our competitors in this regard.  

I welcome you (or anyone else reading this) to give us a call at 1-800-809-0610 or to write to us directly at [email protected] for customer service.  If you want to ask for me directly, I'll be happy to speak to you if I'm available, which isn't too often.  You can e-mail me though at [email protected], but the response will be slower than using the customer service e-mail.  


Again, I'm sorry about the trouble.
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#5 Consumer Comment

Bachelorette.com

AUTHOR: idcarrie - (Australia)

Im from Australia, put trust in these bastards and received nothing but them taking my good AU dollar!

ive tried to contact them but have had no response via email, i have left telephone messages and still nothing!

I dont know what to do im on the otherside of the world!!! I WANT MY MONEY BACK!!!

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