• Report: #1006106

Complaint Review: BACKGROUNDFEE.COM

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  • Submitted: Wed, January 30, 2013
  • Updated: Thu, January 31, 2013

  • Reported By: anonymous — Coon Rapids Minnesota United States of America
BACKGROUNDFEE.COM
Internet, Utah United States of America

BACKGROUNDFEE.COM MYINFOBILL.COM Bait and switch lure of paying $1 and continue to be charged $19.95 every month. Internet, Utah

*REBUTTAL Owner of company: Customer Service Response

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I was interested in finding an address on-line and agreed to pay $1 to MYINFOBILL.COM. I thought that was the end of that but when the credit card bill came I was charged the $1 and an addtional $19.95.

I contacted my credit card company and in the mean time I paid the bill off.

My next month my credit card bill came with a charge of $19.95 from BACKGROUNDFEE.COM. I've never even heard of them nor did I sign up and agree to a monthly service.

This gives legitimate companies that provide information services a bad name and I intend to get a refund and stop this monthly fee from continuing.

This report was posted on Ripoff Report on 01/30/2013 11:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/BACKGROUNDFEECOM/Internet-Utah-/BACKGROUNDFEECOM-MYINFOBILLCOM-Bait-and-switch-lure-of-paying-1-and-continue-to-be-char-1006106. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Customer Service Response

AUTHOR: JoshCustomerService - (USA)

Dear anonymous,

Our apologies for any inconveniences caused by the charges. Please email manager@backgroundfee.com to start the refund process and get your money back. 

We look forward to hearing from you.

Thanks,

BackgroundFee.com Customer Support
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