• Report: #1007425

Complaint Review: BACKGROUNDFEE.COM

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  • Submitted: Fri, February 01, 2013
  • Updated: Wed, February 06, 2013

  • Reported By: ANGUS — California USA
BACKGROUNDFEE.COM
Internet United States of America

BACKGROUNDFEE.COM deception as to charges--------monthly billing when not authorized, Internet

*REBUTTAL Owner of company: To Angus - From Customer Service

*REBUTTAL Owner of company: Email Customer Service

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I thought I was paying 1 .00 for a simple service ---ended up getting charged 20.00 a month repeatedly BACKGROUNDFEE.COM is a total scam.  The owner josh is too busy to answer disupte emails because he is busy raking in the cash from his company's deceptive practices. STOP THEM!

This report was posted on Ripoff Report on 02/01/2013 02:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/BACKGROUNDFEECOM/internet/BACKGROUNDFEECOM-deception-as-to-charges-monthly-billing-when-not-authorized-Int-1007425. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

To Angus - From Customer Service

AUTHOR: JoshCustomerService - (USA)

Dear Angus,

Please check your spam box for my response or try sending me a message again. I make sure to respond to all emails individually to satisfy customers and offer refunds if need be. I apologize for any problems and I would like to make this right immediately.

Thank you,

Josh F.
Customer Service Manager
josh@backgroundfee.com
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#2 REBUTTAL Owner of company

Email Customer Service

AUTHOR: JoshCustomerService - (USA)

Hi Angus,

Please email our customer service manager directly and he can take care of a full refund. manager@backgroundfee.com

We apologize for any inconveniences and hope to get your money back to you soon.

Regards,

Customer Support
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