- Report: #502037
Report - Rebuttal - Arbitrate
Complaint Review: BARCLAY / JUNIPER
BARCLAY / JUNIPERPO Box 8801 Wilmington, Delaware United States of America
BARCLAY / JUNIPER Barclay's Juniper An unwarranted late payment fee for a customer who always pays the bill on time and usually the entire balance. Wilmington, Delaware
*Consumer Comment: Familiar Refrain
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I have been a customer of Barclay\'s since August 2004. I have always paid my credit card on time, usually right after the closing date. I also generally pay off the entire balance each month. In August 2009, I paid off the total balance of my August statement. I then paid off the balance early for the September statement on August 31. My August statement payment was due on August 28, so this was after that statement period. My September statement closed on September 3. On September 2 one transaction was posted of $49.99. So my total Septmember statement should have been $705.53. However, since I made the early payment, my balance was only $49.99. On September 29, I was charged with a late payment fee of $39.00 even though I had made a much bigger payment then the balance that was left on August 31. After speaking with several different customer representatives, I was told that although I had a great credit record, had never had a late payment, this fee would not be waived as I should not have paid early.
Therefore, since I paid my bill too early, I was charged a fee that was 80% of my balance. I did nothing wrong paying the balance early and I should not have to pay this fee. This is truly usury that they would charge a good customer such an unwarranted fee. This is horrible customer service and poor business practice. You would think that when Frontier is struggling to stay in business they would treat their loyal costumers fairly. Apparently not.
This report was posted on Ripoff Report on 09/30/2009 08:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/BARCLAY-JUNIPER/Wilmington-Delaware-19899-8801/BARCLAY-JUNIPER-Barclays-Juniper-An-unwarranted-late-payment-fee-for-a-customer-who-alw-502037. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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