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  • Report: #361263

Complaint Review: BARRISTER GLOBAL SERVICES NETWORK

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  • Submitted: Sun, August 10, 2008
  • Updated: Mon, October 05, 2009

  • Reported By:Roseau Minnesota
BARRISTER GLOBAL SERVICES NETWORK
835 Pride Dr Ste B Hammond, Louisiana U.S.A.

BARRISTER GLOBAL SERVICES NETWORK NON PAYMENT FOR SERVICES RENDERED ENDLESS EXCUSSES AFTER JOB WAS COMPLETE FOR NON PAYMENT Hammond Louisiana

*REBUTTAL Owner of company: Corporate Response

*REBUTTAL Owner of company: Corporate Response

*UPDATE Employee: PayIssues at Barrister.com A place I've spent a LOT of time at.

*UPDATE Employee: Corporate Response

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I knew personally some of the folks who worked in the IT department at the rather large firm where the disabled laptop computer laid instate. I was reluctant to get involved with any (Service Contract) company from my past 20 years experience. In 20 years I can only think of one time where the project was both completed correctly and payment was only modestly late.

Barrister Global Services Network, on the other hand was going to prove to be the very worst of all. The repair required both reading, and understanding almost every page of 168 page manual both forward and backward (for reassembly). It took a time span of 6 hours spread over 2 days, caused in part because of security and privacy concerns.

In summary, after complete testing of the repaired equipment, 2 phone calls to the barrister representative to confirm the job was complete, signed and dated by the IT in-house contact person, mailing the dead piece of equipment back to HP, and faxing additional copies of signed papers to Barrister Computer Services Network, etc...etc... Much to my surprise, NON PAYMENT!!!

Hours of phone calls, and endless hours recorded (on hold) elevator music (long distance) I was finally told that they accidentally included a shipping label for the affected part that was sent to HP instead of their company, so there for I should expect no payment as a result of their mistake. The next tactic, after more hours of phone calls and elevator music, well we cant pay you because you didn't include a w-9 form. 20 minutes later they had the signed w-9 form, so the next tactic employed waswell we cant pay you only because..well they really didn't have a reasonthey simply said that they are not sure if they will pay me or not.

This all women company has demonstrated they would much rather pay attorney fee's, lose service contracts, lose qualified technicians, and waste time putting out fires instead of preventing them, instead of simply paying their subcontracted labor.

David
Roseau, Minnesota
U.S.A.

This report was posted on Ripoff Report on 08/10/2008 06:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/BARRISTER-GLOBAL-SERVICES-NETWORK/Hammond-Louisiana-70401-9527/BARRISTER-GLOBAL-SERVICES-NETWORK-NON-PAYMENT-FOR-SERVICES-RENDERED-ENDLESS-EXCUSSES-AFTER-361263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 2Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Corporate Response

AUTHOR: BGSN- Corporate Response - (USA)

We have set up a dedicated email with several team members working to address any issues. If you feel that you are owed money or have a legitimate issue that you would like to address please contact us at web.complaints@Barrister.com. You will receive a response within 24 hours.
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#2 REBUTTAL Owner of company

Corporate Response

AUTHOR: BGSN- Corporate Response - (USA)

We have set up a dedicated email with several team members working to address any issues. If you feel that you are owed money or have a legitimate issue that you would like to address please contact us at web.complaints@Barrister.com. You will receive a response within 24 hours.
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#3 UPDATE Employee

PayIssues at Barrister.com A place I've spent a LOT of time at.

AUTHOR: Tech - (U.S.A.)

I have been paid every cent that I have been due by Barrister. (eventually)

That having been said, almost EVERY service call that I've done has had to have some 'work' done to receive payment. If it weren't for Angel, the new person replacing Melanie (who was completely overworked because despite what Jennifer says, paying techs is NOT a priority or there, the department had ONE, yet ONE! person doing all of the work to get us paid) There are tons of people at Barrister that receive a service call, dispatch it, follow up with emails (many unnecessary but Debra, the owner says these are merely growing pains, and alas, they continue). Jennifer would do everyone a service by giving her job title or a means to find out where she gets her (eroneous) information because characterizing getting paid by simply doing the steps outlined is not true. Flat out, NOT TRUE! No one at Barrister is trying to keep people's money though, they simply DON'T have payment as a priority. That's not evil, but it's a lie for Jennifer to say that it is. I've got too many examples of problems and ways it could be corrected but no one there wants to correct these things.

Recently technicians were asked to fill out a questionare asking how things could go better. 2 1/2 hours later I was finished with examples of problems and ideas on how to correct things. I've never heard back and more importantly most things haven't changed. Jennifer, it's great that you tow the company line but next time either get better informed (spend some time speaking with Angel, I'm sure she'll let you know of at least a dozen system problems. She won't argue that she needs help but I guarantee one person isn't enough. She's not beaten down like poor Melanie, but SOMEONE claims to have been 'payissues@barrister.com' and they have stories to tell. (do a search for Barrister, I did last night since the Barrister site was down and I've seen a lot) I know many techs and they ALL have problems with pay, but no one's trying to keep the money (that I can see) but there's a lot of ineptitude (despite Angel cleaning up the messes) that get between our paychecks and us.

I can be emailed at jerrymc.mcquire6@gmail.com if anyone has questions

P.S. Looks like it took nearly 9 months for someone at Barrister to find the unflattering remarks online. It took me less than 30 days to find Jennifer's post, and I wasn't even looking. Follow-up is important and someone at Barrister (again no idea if Jennifer is responding on her own, or is doing this on behalf of Barrister) should be looking out for and preventing people from having to go to outside forums. Despite asking for input, as I said earlier, everything is filed in the toilet as far as I can tell.
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#4 UPDATE Employee

Corporate Response

AUTHOR: Jennifer - (U.S.A.)

Paying technicians promptly and correctly is a priority for our company. Payments are generally prepared approximately 21 days following the receipt of all documentation and information from technician closing the call. Technicians must call from site to close calls, return parts correctly and fax or scan the signed receipt for service. Once those simple steps are followed, payment is made to technicians. Barrister maintains an email address, payissues@barrister.com, which is monitored and answered daily. If a tech has a problem with payment, of any kind, he should email this address stating the work order number in question and a brief description of his issue. He will receive an answer within 5 business days.
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