I knew personally some of the folks who worked in the IT department at the rather large firm where the disabled laptop computer laid instate. I was reluctant to get involved with any (Service Contract) company from my past 20 years experience. In 20 years I can only think of one time where the project was both completed correctly and payment was only modestly late.
Barrister Global Services Network, on the other hand was going to prove to be the very worst of all. The repair required both reading, and understanding almost every page of 168 page manual both forward and backward (for reassembly). It took a time span of 6 hours spread over 2 days, caused in part because of security and privacy concerns.
In summary, after complete testing of the repaired equipment, 2 phone calls to the barrister representative to confirm the job was complete, signed and dated by the IT in-house contact person, mailing the dead piece of equipment back to HP, and faxing additional copies of signed papers to Barrister Computer Services Network, etc...etc... Much to my surprise, NON PAYMENT!!!
Hours of phone calls, and endless hours recorded (on hold) elevator music (long distance) I was finally told that they accidentally included a shipping label for the affected part that was sent to HP instead of their company, so there for I should expect no payment as a result of their mistake. The next tactic, after more hours of phone calls and elevator music, well we cant pay you because you didn't include a w-9 form. 20 minutes later they had the signed w-9 form, so the next tactic employed waswell we cant pay you only because..well they really didn't have a reasonthey simply said that they are not sure if they will pay me or not.
This all women company has demonstrated they would much rather pay attorney fee's, lose service contracts, lose qualified technicians, and waste time putting out fires instead of preventing them, instead of simply paying their subcontracted labor.